Great Cumberland Place, Westminster Borough, London, W1H 7LD, United Kingdom
#5957 of 6,070 Holiday rentals in London
Guests' ChoiceBased on 126 apartment reviews
3.8Cleanliness
4.8
Comfort
4.8
Location
7.2
Facilities
4.4
Staff
5.7
Value for money
4.9
Free WiFi
6.4
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End of dialog contentReviewed: 18 September 2024
Adele
AustraliaFridge dirty and not cold; a lack of kitchen utensils, no wine glass, dirty dishes; no sink plug, nowhere to hang dry clothes. Extremely uncomfortable couch. Blocked sink in bathroom, no bathroom cleaning products. The overall cleanliness was poor, as was the overall standard of the room.
Mohammed.
Stayed in September 2024
Reviewed: 16 July 2024
Gemma
United KingdomEverything , there was a hole in the wall , shorter had mould in the shower , floor boards were wrecked , walls were very marked and damaged, couch was so uncomfortable, walls were paper thing and you could hear everything from next door and upstairs.
Location
Stayed in July 2024
Reviewed: 6 July 2024
O'dowd
United KingdomIt's in poor condition 😢 needs upgrading
Listen it needs some decorating and the furniture changed as it looks like someone has collected furniture from a charity shop
Stayed in July 2024
Reviewed: 28 April 2024
Ksenja
SloveniaWe didn’t reserve apartment we got. Photos on Booking aren’t real.
Location is near bus station and the underground station.
Stayed in April 2024
Reviewed: 23 April 2024
Laville
United KingdomVery dated, and uncomfortable furniture
Location
Stayed in April 2024
Reviewed: 24 February 2024
Chiekweiro
NigeriaThere was always noise from the rooms above me. I never slept well any of nights due to the noise from the rooms above.
The staff (Muhammed) is very efficient, nice and supportive.
Stayed in February 2024
Reviewed: 17 October 2023
Martin
United KingdomLooked nothing like the photos
Stayed in October 2023
Reviewed: 28 September 2023
Matthew
United KingdomLocation
I wasn’t given this property I was given a upgrade that was like walking into 1999 with the worst shower pressure I’ve ever seen in my life
Stayed in August 2023
Reviewed: 20 September 2023
Lean
AustraliaNo customer service. No maintenance on room and furniture very aged.
Location
Stayed in September 2023
Reviewed: 29 August 2023
Matthew
United KingdomSmell of urine in the stairwell
french windows
Stayed in August 2023
Reviewed: 17 August 2023
Alison
AustraliaDifferent address to the one on Booking.com. Our host arranged to meet us at another address he had directed us to via email, then took us to yet another apartment which was nearby. We knew there wouldn't be a window but expected reasonable air con however we had to have a fan on all the time. It was musty. The ensuite was usable but the door wouldn't shut, You had to be careful not to slip getting in and out of the shower. We (a couple) were only given one small and one large towel and a bath mat. No bowls, spoons, tea towel or microwave in the kitchen which we mainly wanted for breakfasts. We particularly booked it for the washing machine which worked fine, but no dryer or even a clothes rack or airer supplied - in a room with no window or balcony! Not a place you wanted to spend too much time in. It all needed a lot of TLC but even a few little inexpensive things would have made it much better.
Location close to Marble Arch. Fridge and washing machine worked well. Bed was comfortable. Lively pub next door. Walk to Hyde Park and Underground.
Stayed in June 2023
Reviewed: 9 July 2023
Ayan
United KingdomThe confusion around which flat was assigned to me by the host. There was a lot of confusion as it seems a lot of other persons were given the same flat address tk check. Also, my things were packed/touched by the host withiut taking my consent, which was totally not expected.
Location
Stayed in July 2023
Reviewed: 4 July 2023
Martyn
United KingdomNo windows. Would be difficult to safely evacuate in the event of a fire! Sanitary towels left in the bathroom bin.
Location was great. staff we met on check in. Price!!
Stayed in July 2023
Reviewed: 29 June 2023
Toni
United KingdomThe shower was either freezing or scalding. The apartment has no windows, it was a 30 degrees outside and only a single floor standing fan to use. Address is different to what's on here.
The location was fantastic. It was clean. Only used it to sleep in.
Stayed in June 2023
Reviewed: 1 March 2023
Maccido
United KingdomBed bugs, rats and other insects. very awful experience.
There was everything you could need for a stay, and the location was quite lovely.
Stayed in February 2023
Reviewed: 31 December 2022
Eilidh
United Kingdomit was not anything like the apartment I had booked. lots of things were broken, old and unloved. doors didn’t lock easily if at all. communication from host was very poor. was given no WiFi information or how to check out. eventually after multiple attempts to contact host , I had to leave the doors unlocked and the keys inside the apartment and leave. I checked out yesterday and still didn’t receive any response. won’t be staying again.
the location
Stayed in December 2022
Reviewed: 24 December 2022
Holly
United Kingdomwas dirty and everything was broken, and not many facilities to use in the kitchen ect
location
Stayed in December 2022
Reviewed: 10 December 2022
Frazer
United KingdomIf i had known what it was like , prior to booking, or given the chance to cancel my booking after i saw it i would have spent any amount if money not to stay there .. pay the extra , go somewhere nice... Not for me , although i am sure others would find it acceptable.
It was 5 min from marble arch tube
Stayed in December 2022
Reviewed: 6 November 2022
Andrew
United KingdomCleanliness, noise, dirty, broken units, ripped bedding, unsafe shower for someone with disabilities, unloved, leaking pipes outside door, list goes on.
Location only
Stayed in November 2022
Reviewed: 7 October 2022
Jayne
United Kingdomno bed linen for dog bed dirty and poor electrics and cracked mirror unsafe
location
Stayed in October 2022
Reviewed: 31 January 2022
Jennifer
United KingdomSofa bed uncomfortable, kitchen area shared. photos nothing like the place we stayed. No control over heating. Bathroom hot tap didn’t work. Furniture old and run down. Had to walk across the shared landing to use bathroom. No dining area or comfortable place to sit as described.
Location. Wi-Fi and friendly staff
Stayed in January 2022
Reviewed: 8 December 2021
Willm8
United KingdomWould not stay here again. The place stunk of cigarette smoke. It had no windows or ventilation. The bathroom was damp and grimey and the bed was not very comfortable. Even getting the keys was a weird experience. I would not stay here again, especially for the price of the place.
The location was fine. But not much else.
Stayed in September 2021
Reviewed: 30 October 2021
Oliver
United KingdomIt smelt of pot when we entered. No windows. No hot water from bathroom sink. No sky tv . Sofa bed different to pictures. Sheet for sofa bed too small.
Great location
Stayed in October 2021
Reviewed: 23 September 2024
Tim
United KingdomNo phone signal, difficulty connecting to Wi-Fi, cold, constant sound of running water, uncomfortable sofa, no tv signal.
Nothing.
Stayed in September 2024
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