Fridge dirty and not cold; a lack of kitchen utensils, no wine glass, dirty dishes; no sink plug, nowhere to hang dry clothes. Extremely uncomfortable couch. Blocked sink in bathroom, no bathroom cleaning products. The overall cleanliness was poor, as was the overall standard of the room.

Mohammed.

Stayed in September 2024

Everything , there was a hole in the wall , shorter had mould in the shower , floor boards were wrecked , walls were very marked and damaged, couch was so uncomfortable, walls were paper thing and you could hear everything from next door and upstairs.

Location

Stayed in July 2024

It's in poor condition 😢 needs upgrading

Listen it needs some decorating and the furniture changed as it looks like someone has collected furniture from a charity shop

Stayed in July 2024

We didn’t reserve apartment we got. Photos on Booking aren’t real.

Location is near bus station and the underground station.

Stayed in April 2024

Very dated, and uncomfortable furniture

Location

Stayed in April 2024

There was always noise from the rooms above me. I never slept well any of nights due to the noise from the rooms above.

The staff (Muhammed) is very efficient, nice and supportive.

Stayed in February 2024

Looked nothing like the photos

Stayed in October 2023

Location

I wasn’t given this property I was given a upgrade that was like walking into 1999 with the worst shower pressure I’ve ever seen in my life

Stayed in August 2023

No customer service. No maintenance on room and furniture very aged.

Location

Stayed in September 2023

Smell of urine in the stairwell

french windows

Stayed in August 2023

Different address to the one on Booking.com. Our host arranged to meet us at another address he had directed us to via email, then took us to yet another apartment which was nearby. We knew there wouldn't be a window but expected reasonable air con however we had to have a fan on all the time. It was musty. The ensuite was usable but the door wouldn't shut, You had to be careful not to slip getting in and out of the shower. We (a couple) were only given one small and one large towel and a bath mat. No bowls, spoons, tea towel or microwave in the kitchen which we mainly wanted for breakfasts. We particularly booked it for the washing machine which worked fine, but no dryer or even a clothes rack or airer supplied - in a room with no window or balcony! Not a place you wanted to spend too much time in. It all needed a lot of TLC but even a few little inexpensive things would have made it much better.

Location close to Marble Arch. Fridge and washing machine worked well. Bed was comfortable. Lively pub next door. Walk to Hyde Park and Underground.

Stayed in June 2023

The confusion around which flat was assigned to me by the host. There was a lot of confusion as it seems a lot of other persons were given the same flat address tk check. Also, my things were packed/touched by the host withiut taking my consent, which was totally not expected.

Location

Stayed in July 2023

No windows. Would be difficult to safely evacuate in the event of a fire! Sanitary towels left in the bathroom bin.

Location was great. staff we met on check in. Price!!

Stayed in July 2023

The shower was either freezing or scalding. The apartment has no windows, it was a 30 degrees outside and only a single floor standing fan to use. Address is different to what's on here.

The location was fantastic. It was clean. Only used it to sleep in.

Stayed in June 2023

Bed bugs, rats and other insects. very awful experience.

There was everything you could need for a stay, and the location was quite lovely.

Stayed in February 2023

it was not anything like the apartment I had booked. lots of things were broken, old and unloved. doors didn’t lock easily if at all. communication from host was very poor. was given no WiFi information or how to check out. eventually after multiple attempts to contact host , I had to leave the doors unlocked and the keys inside the apartment and leave. I checked out yesterday and still didn’t receive any response. won’t be staying again.

the location

Stayed in December 2022

was dirty and everything was broken, and not many facilities to use in the kitchen ect

location

Stayed in December 2022

If i had known what it was like , prior to booking, or given the chance to cancel my booking after i saw it i would have spent any amount if money not to stay there .. pay the extra , go somewhere nice... Not for me , although i am sure others would find it acceptable.

It was 5 min from marble arch tube

Stayed in December 2022

Cleanliness, noise, dirty, broken units, ripped bedding, unsafe shower for someone with disabilities, unloved, leaking pipes outside door, list goes on.

Location only

Stayed in November 2022

no bed linen for dog bed dirty and poor electrics and cracked mirror unsafe

location

Stayed in October 2022

Sofa bed uncomfortable, kitchen area shared. photos nothing like the place we stayed. No control over heating. Bathroom hot tap didn’t work. Furniture old and run down. Had to walk across the shared landing to use bathroom. No dining area or comfortable place to sit as described.

Location. Wi-Fi and friendly staff

Stayed in January 2022

Would not stay here again. The place stunk of cigarette smoke. It had no windows or ventilation. The bathroom was damp and grimey and the bed was not very comfortable. Even getting the keys was a weird experience. I would not stay here again, especially for the price of the place.

The location was fine. But not much else.

Stayed in September 2021

It smelt of pot when we entered. No windows. No hot water from bathroom sink. No sky tv . Sofa bed different to pictures. Sheet for sofa bed too small.

Great location

Stayed in October 2021

No phone signal, difficulty connecting to Wi-Fi, cold, constant sound of running water, uncomfortable sofa, no tv signal.

Nothing.

Stayed in September 2024