Mobility issues, 2 flights of stairs to room.No lifts.

Lovely welcome, location brilliant. Lovely staff

Stayed in April 2024

Excellent breakfast

Stayed in April 2024

Missing cabinet and bit cold in the room.

Great location, nice decorated hotel,great staff.

Stayed in April 2024

It was a bit dark in our room and a little cold. There also were seagulls outside the room window making a racket in the nighttime. We were suprised as our room was on the ground floor.

Location was the best thing about the property. Close enough to everything walkable of Interest. Do note it is attached to a bar and there is a separate entrance to the hotel. Breakfast is served in the cafe for a reasonable price and cocktails in the evening too

Stayed in March 2024

They shower could have been a little hotter, but certainly not a deal-breaker.

A peach of a hotel located very conveniently in central Liverpool. We were a stone throw's walk from the docks, as well as the cathedral, which is a must-see attraction. All the staff were friendly and accommodating. They provided an extra duvet because we were feeling cold. Highly recommended!

Stayed in April 2024

Every thing was great.

Fabulous place, 2nd time staying there. Clean, comfortable and staff are fantastic.

Stayed in April 2024

The roof above the clothes rail leaked overnight in heavy rain. My open suitcase below meant some clothing got wet. Staff very apologetic but condition of the ceiling showed this is not the first time. Hotel owner - put your room out of service and get your roof fixed instead of putting your staff in an awkward position. Luckily my trip didn’t include an event where wet clothing would have been a disaster.

Very welcoming, staff exceptional, room great - we chose the extra spacious option.

Stayed in April 2024

Love everything about The Lock and Key. This was our third time staying here in the last few months.The location is great,staff are so friendly and helpful,rooms are nicely decorated and real comfy beds. We've booked our next stay already.

Stayed in March 2024

We loved the location. Close to the city centre and Albert docks. The rooms were clean and well presented! The staff were lovely and welcoming plus they had 24 hour reception which was a bonus to use and we arrived later in the day. Definitely recommend!

Stayed in April 2024

Not much

Nothing I didn't like. Location was great and hotel was lovely. Staff were very helpful

Stayed in March 2024

The staff location food and room all excellent lovely decor great breakfast would definitely stay again

Stayed in March 2024

The service from the staff was fantastic and the location was great!

Stayed in March 2024

Unfortunately the room wasn’t fully cleaned and lights full of dust and in other places too. Aside to that I couldn’t fault the hotel and will stay again.

Location, staff and decor

Stayed in March 2024

Nothing.

The great location, cosy feel and friendly staff. Grace and Andrew are lovely and very helpful.

Stayed in March 2024

The bathroom had a few glitches that let down the otherwise high standard accommodation.

Great location, lovely decor , fantastic cocktails and superfriendly staff.

Stayed in March 2024

Nothing

Location was excellent. Right into Liverpool 1

Stayed in March 2024

All good especially for the cost of my stay.

Lovely staff, kindly upgraded me to a large room with sitting area. Really near Liverpool Philharmonic for my gig. Super quick room service too! Very welcoming and chatty staff.

Stayed in March 2024

Rooms could be doing with soundproofing-especially between en-suite🥴-as well as a shelf in bathroom for holding clothes when showering

location of property was perfect.

Stayed in March 2024

Food was fantastic, location great and staff super friendly.

Stayed in March 2024

Only problem was the room didn't have a desk so struggled with an early Teams meeting.

Stayed in March 2024

Place was very clean , the girl that greeted us at check in was lovely , very accommodating and helped us plenty throughout our trip

Stayed in March 2024

No issues from me .

I've stayed in many hotels in Liverpool but this was a little gem from the moment we arrived the welcome we received from Luke on the desk was fantastic made to feel really welcome , the room was superb lovely decorated and the bed was so comfy. Really close to city centre and Bold Street where we had booked a meal for the evening . We had breakfast in the hotel next morning , full English which was freshly prepared and great value , all in all I would look out for this hotel first when we stay in Liverpool again .

Stayed in March 2024

Nothing not to like

Small and friendly with a excellent location

Stayed in March 2024

Clean good location super friendly staff no complaints!

Stayed in March 2024

The wasn’t an lift so you had to climb a fair few floors to get to your room

Loved the hotel the staff were really nice and the room was a decent size and the bed was comfortable and the food was excellent and great value for money.

Stayed in March 2024