There was no shelving or vanity unit in the bathroom to put a wash bag on so had to put it on the floor. The hotel generally looked a little tired.

Lovely quiet location in beautiful countryside. Nice old country house homely feel. We paid a little bit extra for a superior room which was a good size with lovely traditional sash windows. Bed was comfortable.

Stayed in June 2024

Everything was fine. It's a 3 star; you get what you pay for!

Breakfast was good. The staff were friendly and accommodating. Nice grounds and good value for money.

Stayed in May 2024

The unclean bathroom was really bad as I have a partner that can not get ill due to medical issues. The mattress was to hard and the springs poked me resulting in hardly any sleep mixed with the hotel never sleeping and staff cleaning and having discussions outside our door from half 6 onwards banging and hoovers moving around. I understand it’s a hotel but this was not acceptable. Being in the business myself I do not make any noise on my site until 10am.

We had a nice room, unclean bathroom with toenails in bath and on floor. The man with glasses on the desk is a credit to the hotel

Stayed in May 2024

The bathrooms could be better. The shower head didn't stay up, and the taps were inconveniently straight under. The room was a bit dated and smelled like an old people's home. The parking in the evening was pot luck.

The location was good.

Stayed in May 2024

Bedroom was cold, radiator not switched on. Bath very slippery. Only one biscuit in room with two people.

Nice setting, comfortable bed.

Stayed in May 2024

The cleaning was good like as in the bathrooms toilet was clean and so on just wanted to leave a little tip for cleaners not to forget the cobwebs up above I am a cleaner myself and I get things like that can be so easily missed when focussing on the main parts just we noticed a lot of cobwebs :)

Loved the hotel feel and old fashioned decor and the size of the room, bed was comfy.

Stayed in May 2024

Not enough space in the car park for all guests when hotel is full. I was boxed in on the first morning by another guest driving a van who had not parked in a designated bay. This could have been swiftly and apologetically sorted out by staff, but I was made to feel like I was being an annoyance by asking to be able to get myself to work on time. Really disappointing customer service. Breakfast was also a slightly disappointing offering for the money. No table service at all and no espresso coffee. Pleasant bar and lounge, but lacking in atmosphere somewhat. I also felt somewhat coerced into not having my room serviced (despite staying for three nights) being asked repeatedly until I felt compelled to change my answer. Having a room service is one of the things I expect when I pay the extra to stay in a hotel rather than an AirBnb or similar. Not a great trend which seems to be creeping into hotels in general.

Room was comfortable and everything in good working order. Hotel very quiet at night and a short drive into Bath. In a gorgeous area, but with some tricky roads to navigate!

Stayed in May 2024

Receptionist to serious and not cortes

Room no clean the frame and shower very unconfortable

Stayed in May 2024

I don't think I dislike anything but it would be nice if the bar food and drinks were a bit cheaper.

We always enjoy our stay here we have been 3 or 4 times. It's always good to see all the staff. They are welcoming friendly and professional. The food is always good and the rooms are very nice and everywhere is kept very clean. I would highly recommend this hotel especially if you want a peaceful setting

Stayed in May 2024

N/A

Great hotel, big bedrooms. Lovely location. Great breakfast, lots of choice. Bus stop just down the road from hotel takes you into Bath only takes 15 minutes and taxi's around £15 from Bath back to the hotel.

Stayed in May 2024

Could of been better with more fruit option .kitchen man mgr bit rude when we mention food under cooked not the option to be replaced or refunded . But gave husband free pint .

Ok a range of different food

Stayed in May 2024

Water flow to shower was chronic.

Good value

Stayed in May 2024

Woken up at 6/630 each morning because of deliveries, bed was quite hard to sleep on, and one lady at reception her manner was a bit hostile when dealing with a issue we had

Hotel was great value for money, most of the staff were very friendly and very helpful, beautiful views from the hotel, room was immaculate with bonus fan hairdryer, parking was a bonus, short trip to bath, lovely walks around the hotel, free wifi, food was great, hotel was well presented, would return to stay.

Stayed in May 2024

Lovely country location a d ideally situated between Bath & Bradford Upon Avon. A quiet country hotel.

Stayed in May 2024

That breakfast was not included or given the option when booking

The garden area was beautiful with lovely views

Stayed in May 2024

No bar or car parking due to a wedding.

Outstanding location, pleasant staff.

Stayed in May 2024

The bathroom and showers were a bit tired but clean. Nothing to do with the the hotel but our SatNav struggled to find the hotel.

Great location, very good breakfast and very helpful and friendly staff.

Stayed in May 2024

The view!!!

Stayed in April 2024

Lots of stairs . No one helpful with luggage or information about stay or area. Not particularly friendly.

Beautiful location

Stayed in April 2024

Bed was extremely uncomfortable, room was smaller than expected as was the bathroom. Room was hot and stuffy which made for an uncomfortable night.

Lovely location, pretty easy to find. Great view. Fabulous English buffet breakfast that I highly recommend you enjoy if you stay.

Stayed in May 2024

Really small bathroom with a deep bath, and an overhead shower that had really poor pressure, water barely trickled out. Tiny wash hand basin.

Staff, especially the restaurant staff were really nice, hardworking and busy but still managed to be kind and friendly. Lovely building.

Stayed in May 2024

Decor a little dated in places. My room was very warm and didn’t feel well ventilated. An air conditioning unit was in the room but it wasn’t effective.

Friendly and efficient staff Beautiful views Very clean and well kept

Stayed in May 2024

The room we stayed in was so hot. Radiators we’re on in corridor and floor we were on!

The staff are very efficient and very friendly

Stayed in May 2024

The facilities, while kept up and clean, were a bit old. Rather our bathroom was old. We had to step up 2 steps to get into it; which could be challenging in the dark.

The view from the outdoors area was beautiful and peaceful. The hotel was clean and in a relavtively easy location to find out in the country.

Stayed in May 2024