Shower room too cramped and noise from the dated plumbing during the night. Cleaning of the lift and some of the common areas was not of the highest. Menu lacking in choice for the price charged.

The location was lovely staff were efficient and pleasant in the main. Breakfast was good.

Stayed in June 2024

Range of gluten free choices re cereals and particularly bread.

A bit disappointing but ok

Stayed in June 2024

The mattress.

The mattress was a little hard. The room however was immaculate.

Stayed in June 2024

long way into Bath and nearest pub

Character of the hotel

Stayed in June 2024

Loads of stairs

Location

Stayed in May 2024

One point to note is the buffet breakfast. It’s actually a do-it-yourself English breakfast, but at £12, it’s reasonably priced.

I recently stayed at this charming location and had a wonderful experience overall. The hotel is situated about a £15 Uber ride and 10 minutes away from town, making it easily accessible. The natural surroundings are stunning, with beautiful views and a well-maintained garden. My room was spacious and clean, and the bathroom was excellent. When I woke up, the cleaners were working on other rooms but did so in such a gentle manner that I hadn't noticed. The staff were warm and welcoming, which added to the pleasant stay. I would definitely stay here again, though I might skip the breakfast next time.

Stayed in June 2024

Breakfast was average compared to others

Fancy country house environment, lovely views and location, comfortable and welcoming

Stayed in June 2024

Room was VERY outdated and the shower was very uncomfortable to use

Janet from the restaurant service was outstanding!

Stayed in June 2024

Nothing, our rooms were clean, serviced when asked, staff amazing, couldn’t have made our stay more welcome, nothing was a problem

Stunning part of the world

Stayed in June 2024

Hotel is a bit tired but as they do it up it will be good

Location, staff

Stayed in June 2024

Google tried to send us up a closed road so entry for the first time can be interesting

A very comfortable stay

Stayed in June 2024

Need transport to go to Bath, no easy way to walk into bath

Beautiful position,

Stayed in June 2024

The beds were a little hard. The room was too hot.

Gorgeous location. Fun old manor house. Beautiful terrace to eat on with a view.

Stayed in June 2024

Not enough parking spaces. Shower quite weak

Lovely view, comfortable beds, very clean.

Stayed in June 2024

Signing in was painfully slow as there was a wedding at thensame time.

Stayed in June 2024

We were in the only room on the bottom floor right next to the bar with a wedding party in full swing. Noisy until gone 12 although bar staff did try to minimise noise by closing door. Probably any other might would have bee great

Lovely setting, friendly staff, comfortable bed, Netflix option on large TV

Stayed in June 2024

The receptionist was quite blunt and unfriendly. My sister’s room had no electric sockets working and her reaction to this in the morning was poor and frankly uninterested. We were in Bath for our nephew’s wedding and had travelled a very long way to be told we couldn’t have coffees until 11 am and then, at 11 were told the coffee machine was broken. We asked if we could have some lunch - sandwiches could be available from 3 o’clock!

Very comfortable room. Good range of breakfast choices. Lovely young waitress served us for breakfast.

Stayed in June 2024

Mattress was old and uncomfortable.

Location, views.

Stayed in June 2024

The bed was narrow and uncomfortable, bed springs could be felt underneath us. Bedroom sparsely furnished. Breakfast mediocre. Yet the room cost £155 per night.

The location in pretty village. The view from the bedroom; the bath. The furniture downstairs..

Stayed in June 2024

I suppose the Best Western is a sizeable group, so unexpected that they don't have a mini fridge and small safe in the room.

The appearance of the hotel. They prepared a twin room as per requested.

Stayed in June 2024

Nothing really to dislike

Location was excellent for what we wanted. Walking along the canal to Bradford on Avon and the location of the bus stop to Bath. the receptionist was very informative on our arrival, and was able to answer all our questions. Breakfast was very good, and the staff we're clearing the tables as soon as you had finished.

Stayed in June 2024

Please note that I speak as an interior designer. Whilst the hotel was a beautiful period Georgian house it is now extremely tired. It is in need of a total makeover! The rooms whilst very clean are shabby and dated as is the rest of the hotel. A sensitive makeover with a nod to the houses Georgian style would in my opinion work wonders.

The staff were extremely efficient and helpful. In fact I couldn't fault them at all. They were very friendly and nothing seemed too much trouble. The location was totally stunning. I don't think I've stayed in a hotel with such views outside the lake District. Absolutely stunning!

Stayed in June 2024

That the maintanance man knocking at our door at 9.15am saying he needed change the lock on door.i never let him in as was getting ready to leave.

Stayed in June 2024

The bed was a bit soft and uncomfortable.

Great location. Very close to Bath, nice and quiet. Big car park, very friendly and professional staff and lovely breakfast in the morning.

Stayed in May 2024