Rooms were a bit like uni halls and you could hear people come and go but that is the same as most hotels.

Beautiful setting, lovely grounds. We were there for a competition in Telford and all hotels in Telford Central had hiked up the prices. This was a 20 min drive from where we needed to be. Clean room. Lovely surroundings and fab breakfast. Good value for money. Will stay there next time!

Stayed in May 2024

Breakfast offering was not great, cold and kept lukewarm for too long (going stale). Staff didn't seem to know about gym access which I paid to access as part of my booking (front desk staff helpful, sports facilities staff less so), long walk to the room may be an issue for older guests or people with mobility issues

Beautiful setting and in a great location. Room was well laid out with all comforts provided for also. Good, convenient parking on-site too. Check in process has much improved since my last visit.

Stayed in May 2024

The taps in the bathroom sink were the ones you push and the water blasted out too fast and too briefly, soaking you in the process. The staff were friendly and polite but when we requested more coffee and loo roll for our room, were told it would be delivered but it never turned up

The location and gardens were beautiful, the room was clean, attractive and comfortable with beautiful views of the gardens

Stayed in May 2024

The hotel was only staffed certain times of day .

Location

Stayed in May 2024

wifi quite slow and weak signal

Easily the best breakfast I have enjoyed in this area

Stayed in April 2024

Went into breakfast at 7:30am, there was no one in the queue. I made myself a tea and saw some colleagues having breakfast, so I signalled that I would join them. There was no milk, so I asked the lady who arrived to fill up the fruit juices, she said that she would fetch some in a minute. Whilst she was gone, I thought I would put a piece of toast on, to be grilling whilst I waited, and so that it would be ready once I had served myself some bacon and eggs. There was no brown bread available, so when the lady finally finished topping up the juices and returned with the milk, I asked her for some brown bread. Again I was left standing and waiting whilst my tea went cold. She finally came back but when I went to get breakfast there were approximately 30 people in the queue waiting for cooked food. Not good. Also the café area ran out of sandwiches on 2 out of 3 days and again a very long queue with a very long wait whilst customers are served. All I wanted each day was a sandwich and a cold drink, but there was a long wait whilst customers were being served with coffees, paninis and baked potatoes, which all take a long time. I would have liked to spend my lunch hour talking with colleagues in the sun, not waiting in a queue. Not good again.

Stayed in May 2024

Not much at all - nothing worth mentioning

Attending a programme so location was key, beautiful house and gardens friendly and professional staff

Stayed in May 2024

The rooms are a little dated but clean and right for the price.

It was a great stay. Hotel was clean and staff very friendly and helpful. Good selection at breakfast. Beautiful grounds to explore. Overall, would stay again.

Stayed in April 2024

We did not realise that there would be so many steps / stairs to Kent Building top floor. We paced ourselves.

Excellent breakfast with an amazing choice to suit all tastes. Plenty of space between the tables. A beautiful setting in it's parkland and very quiet at all times. Very helpful, polite staff. Plenty of space to park easily and help from David to carry our bags in. For the price we had not expected the room to be serviced but were delighted to return to our room to discover the bed had been made with all our things laid out on the surface by your trustworthy housekeeping staff.

Stayed in May 2024

The bed was made up from two single beds and I was thankful as the one of the mattresses was extremely hard. The other mattress was ok but better mattresses are definitely needed. The bathroom light was a movement sensor, so if you went to the toilet in the middle of night, the light came on. Also the shower was tiny, I am a small person but found out it difficult to wash as there barely enough room. There was no air conditioning. It was expensive - over £100 per night.

Perfect location as I was attending the International Watercolour Masters. Room was large and clean. The breakfast was very good. Dinner in the main house was good and good value. The grounds were beautiful and there were lots of places to walk.

Stayed in May 2024

Could not find hair dryer . When I requested one , was told there are none “ this is not a hotel “ !!! Phone connection and WiFi very patchy and intermittent

Lovely view , comfortable

Stayed in May 2024

Nothing maybe a comfy chair in the bedroom

Location great - didn’t have breakfast except a coffee

Stayed in May 2024

Beautiful and Quiet location and easy to find

Stayed in May 2024

lovely surroundings and gardens with walks, very quiet and peaceful too. used this location to break our journey from South Wales back to Cumbria. Handy if you are visiting Ironbridge area too.

Stayed in May 2024

Location is great, room was large, comfortable and clean Staff and dinner were excellent

Stayed in May 2024

Lovely setting peaceful always enjoy my visits

Stayed in April 2024

The mobile signal, the rubbish WiFi and the lack if food available without booking the restaurant.

The venue, the staff, the room. The breakfast. The price.

Stayed in March 2024

The lady at reception was very rude who checked me in to say she is the first person you come across she was awful , very abrupt made me feel stupid so asking questions, this was my very first stay at the hotel . She really needs retraining on customer service. The food from the breakfast buffet wasn’t great the coffee machine only gave one choice and the food was very bland.

The views where amazing, the beds was surprisingly really comfortable, overall really good value for money ,

Stayed in April 2024

The central heating was not working, we were provided with a small fan heater, which wasn't ideal for the size of the room, wasn't an issue for us - but may have for others.

Lovely Location and lovely accommodation and staff, who were accommodating to our needs at short notice. Even upgraded to the main house. Breakfast was good and there were lots of choices.

Stayed in April 2024

Upon arrival reception couldn't find our booking as Booking.com hadn't sent through the details. This was resolved by the staff without fuss.

The hall is beautiful with impressive spacious rooms immaculately cleaned. Large comfortable bed with cotton sheets. large flat screen TV, tea and coffee facilities and a great view overlooking the grand gardens and we enjoyed a relaxing stroll. Great nights sleep without a sound. Pick your own breakfast we had the full English -excellent.

Stayed in April 2024

The staff when I arrived were non-committal. Not helpful, even though one had already ent me to the incorrect reception. The first reception encounter was not manned, requiring me to telephone the hotel to be told there was someone there. There was clearly no-one. When the staff member eventually turned up, I was told I needed to go elsewhere. Hee had already told a group they didn't have a booking which was found eventually. The staff member did advise that he potentially could help with my luggage if he got time. As by this time, I had parked some distance from reception, requiring me to walk a considerable amount of steps. After driving 5 hours I opted to do this myself rather than wait an unknown amount of time

After the initial encounter, I found the staff very friendly and accommodating.

Stayed in April 2024

On arrival, the shower was only 'overhead' and only COLD. However, after that had been reported, it was much better.

Stayed in April 2024

On the day that we stayed unfortunately the cafe and bar closed early due to refurbishment. We went for something to eat before the advertised time of closure at 6pm to find it already closed. We felt this should have been pointed out on our arrival.

The room was clean and comfortable with a good view over the lawned areas and well maintained gardens. The breakfast was good with plenty of choice of hot food and continental choices. Good value for money.

Stayed in April 2024

N/a

Staff were excellent and attentive

Stayed in April 2024