West Quay Road, Southampton, SO15 1AG, United Kingdom
#11 of 34 hotels in Southampton
Guests' ChoiceBased on 4279 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.7
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 25 June 2024
Virginia
United KingdomNo air conditioning in an executive room. Shower took ages to run away, door stiff and toilet took 3 flushes to clear.
Location
Stayed in June 2024
Reviewed: 25 June 2024
Philip
United StatesAfter checkout, it took over 2 hours to get a taxi! I don’t expect the hotel to provide transportation, but I do feel they should inform guests of this “known problem on sailing days”.
Room was very comfortable with two balconies and a view of the harbor. Staff was attentive and the food was very good.
Stayed in June 2024
Reviewed: 25 June 2024
Neil
United KingdomWe could not open windows so had to rely on A/C
Very good plenty of variety h
Stayed in June 2024
Reviewed: 25 June 2024
Jill
United KingdomIt needed abit up dating outside
Very large room comfortable bed . Wine & water complimentary nice touch . Lovely soft towels good breakfast
Stayed in June 2024
Reviewed: 24 June 2024
Lorraine
United KingdomCorridor smelt a bit damp but rooms were great
It was much better than we expected to be honest, was just one night to stay after a gig rather than rush home, would happily stay again
Stayed in June 2024
Reviewed: 24 June 2024
Julie
United KingdomThe food in Marco Pierre White dining room was abysmal which affected my score as other than this it was a very pleasant stay
The staff were really helpful and went out of their way to accommodate our needs
Stayed in June 2024
Reviewed: 24 June 2024
Sandra
United KingdomIt could do with a little bit more tlc but it’s such a lovely hotel.
The location was perfect & the hotel was great.
Stayed in June 2024
Reviewed: 23 June 2024
Ryan
United KingdomRoom was late being prepared but was given vouchers for drinks and breakfast which was more than adequate Spa is a bit out dated
Staff very friendly and good location, room was excellent.
Stayed in April 2024
Reviewed: 23 June 2024
Duncan
GuernseyExpensive. Spa getting old.
Location
Stayed in June 2024
Reviewed: 23 June 2024
Lynn
United KingdomWould have liked a sea view but to be fair I didn’t request that and didn’t ask for it while booking in
Clean and bright, glass lift was great
Stayed in June 2024
Reviewed: 22 June 2024
Carol
United KingdomThe food was a bit disappointing.
It was stress free and comfortable. Nice clean room with a good comfortable bed and no noise so I had a good nights sleep. The staff were polite.
Stayed in June 2024
Reviewed: 22 June 2024
Carol
United StatesBuffet breakfast was awful, food was cold each day.
Location
Stayed in June 2024
Reviewed: 21 June 2024
Zita
United KingdomShower was rubbish and bath was tiny. Hairdryer rubbish
Sonny was superb so was Blaize and Lewis,all the staff were fantastic. I booked a superior room and was upgraded by a fabulous guy on reception however ..the shower door fell off as soon as I tried to use it and the hairdryer was rubbish( I'd packed mine as I was leaving for the cruise).. However Sonny deserves 5 ☆ as an absolutely fantastic host,always smiling and a credit to watch. His customer service is exceptional so Thank-you and please tell him we said so as I'd like him to get recognition
Stayed in June 2024
Reviewed: 20 June 2024
William
New ZealandThe food was great especially breakfast.Enjoyed our stay
Stayed in June 2024
Reviewed: 20 June 2024
Lyndon
AustraliaHad a leak in our bathroom and house keeping came straight away.
VERY NICE .CLOSE TO THE PORT.
Stayed in June 2024
Reviewed: 20 June 2024
Anthony
United KingdomShowing signs of age tired rooms, broken chair at breakfast, needs a bit of a refresh.
Staff good. Food good.
Stayed in June 2024
Reviewed: 19 June 2024
Kerry
AustraliaCold water shower on our first morning. No offer to compensate in any way
Size of the room, location, amenities. Not much we didn’t like
Stayed in June 2024
Reviewed: 19 June 2024
Elena
AustraliaHotel facilities seem old
That we were able to order room service at late hours in the night. Our flight was delayed and the airport was very full, so our check in was after 11pm.
Stayed in June 2024
Reviewed: 17 June 2024
Kathryn
United KingdomNothing all was good
Very nice breakfast
Stayed in June 2024
Reviewed: 17 June 2024
Judith
United KingdomNothing
Very quiet room . Lovely bedding and great pillows
Stayed in June 2024
Reviewed: 17 June 2024
Marilyn
United KingdomNothing very amenable May be a little extra maintenance needed
Was good only our wardrobe rail fell down and door nearly fell off . But door fixed very quickly and alternative hanging space provided. Breakfast excellent room very clean 👌
Stayed in June 2024
Reviewed: 17 June 2024
Glen
United KingdomRoom was a little dated, decor dating 15-20 years back, frayed carpet by door, chipped furniture, tired bathroom with low water pressure, room was dark even though it had a large window.
Comfortable bed, decent breakfast, staff were friendly and they helped out when we left some valuables in the room at check-out, so very good service
Stayed in June 2024
Reviewed: 17 June 2024
Duncan
United KingdomThe jacuzzi wasn't working
room was huge
Stayed in June 2024
Reviewed: 15 June 2024
Carlos
Puerto RicoDated bathroom shower setup/configuration.
Spacious room, excellent location, nearby shopping mall, close to cruise terminals.
Stayed in May 2024
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