West Quay Road, Southampton, SO15 1AG, United Kingdom
#11 of 34 hotels in Southampton
Guests' ChoiceBased on 4218 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.7
Value for money
8.2
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 17, 2024
Kathryn
United KingdomNothing all was good
Very nice breakfast
Stayed in June 2024
Reviewed: June 17, 2024
Judith
United KingdomNothing
Very quiet room . Lovely bedding and great pillows
Stayed in June 2024
Reviewed: June 17, 2024
Marilyn
United KingdomNothing very amenable May be a little extra maintenance needed
Was good only our wardrobe rail fell down and door nearly fell off . But door fixed very quickly and alternative hanging space provided. Breakfast excellent room very clean 👌
Stayed in June 2024
Reviewed: June 17, 2024
Glen
United KingdomRoom was a little dated, decor dating 15-20 years back, frayed carpet by door, chipped furniture, tired bathroom with low water pressure, room was dark even though it had a large window.
Comfortable bed, decent breakfast, staff were friendly and they helped out when we left some valuables in the room at check-out, so very good service
Stayed in June 2024
Reviewed: June 17, 2024
Duncan
United KingdomThe jacuzzi wasn't working
room was huge
Stayed in June 2024
Reviewed: June 15, 2024
Carlos
Puerto RicoDated bathroom shower setup/configuration.
Spacious room, excellent location, nearby shopping mall, close to cruise terminals.
Stayed in May 2024
Reviewed: June 15, 2024
Carlos
NorwayNo soap and shampoo in the bathtub. The bathroom’s door knob was broken and falling from the door, huge risk to get locked inside the bathroom.
Close to the Mayflower terminal!
Stayed in June 2024
Reviewed: June 15, 2024
Scott
United KingdomBathroom was looking a little tired
Excellent room very comfy beds, perfect location, breakfast was very good
Stayed in May 2024
Reviewed: June 15, 2024
Monica
United KingdomThe bathroom is very dated and not good enough for the money you paying to stay. It was clean well. But has rust on the floor drain. Did not look good. Also, the shower area in the steam room area was very bad, rust on some pipes, changing room was the same not very clean.
Location and room was good.
Stayed in June 2024
Reviewed: June 14, 2024
Peter
United KingdomBathroom needs complete refurbishment, lots of Black mould
Convenience of pre cruise vacation . Hyussein on concierge very attentive and excellent customer relations skills .
Stayed in June 2024
Reviewed: June 11, 2024
Derek
United KingdomThe room was comfortable and we enjoyed breakfast.
Stayed in May 2024
Reviewed: June 11, 2024
Agnes
United KingdomChoice of dishes in the restaurant could have been wider.
Breakfast was excellent. Staff very friendly
Stayed in June 2024
Reviewed: June 10, 2024
Josephine
United KingdomFood tasted good ,the price was affordable but it was not enough 😄
Staff at the restaurant were amazing 👏
Stayed in June 2024
Reviewed: June 10, 2024
Linerlore
United States of Americaall good.
Lovely, contemporary and friendly hotel perfectly situated for cruises / ferries arriving Southampton. Easily accessible / walkable to the train station and the historic Southampton center.
Stayed in May 2024
Reviewed: June 10, 2024
Graham
AustraliaOverpriced breakfast.
Got upgraded to suite.
Stayed in May 2024
Reviewed: June 10, 2024
Robert
United States of AmericaIt was as good as you could get.
Brealfast was excellent. Ease of transfer to cruise ship.
Stayed in June 2024
Reviewed: June 10, 2024
April
CanadaGreat breakfast
Stayed in June 2024
Reviewed: June 10, 2024
David
United KingdomThere was a lot of noise coming from the harbour in the evening which went on until quite late. Maybe upon check in during the warmer weather months depending upon availability it would be nice to be offered a higher or quieter room perhaps. We did had booked a sea view room and there was plenty of light so those were bonuses in my view.
Breakfast was more amazing. Travelling with 2 young children there was a lot of choice available for them. The boys all time fav was peanut butter and as I didn’t see it displayed I asked if there was any available. The staff member was very approachable and said that he would go and find out. Within 2 mins he returned to our table and presented peanut butter for the boys toast! 100% satisfaction 😀
Stayed in May 2024
Reviewed: June 10, 2024
Jude
United KingdomSpa section was a bit confusing and needs freshening up for decor
Excellent breakfast and room was lovely. Very close to attractions etc
Stayed in May 2024
Reviewed: June 9, 2024
Jacqueline
United States of AmericaNo air conditioning. Staff should be more knowledgeable regarding area.
Good location. Good breakfast. No air conditioning.
Stayed in May 2024
Reviewed: June 9, 2024
Barbara
United KingdomNo real problems.
The breakfast was excellent. The staff were friendly and helpful.
Stayed in June 2024
Reviewed: June 9, 2024
Sally
United KingdomHave no adverse comments.
Only a one night stay so some facilities not experienced. Room a good size with good facilities. Clean and comfortable. Tea and coffee facilities and complimentary water. Very pleasant and efficient staff. Breakfast excellent. Parking on site and very reasonable.
Stayed in June 2024
Reviewed: June 8, 2024
Pauline
GuernseyI locked out my safe and the gentleman Was so helpful and with the help of a colleague on the phone they unlicked it for me.
Stayed in June 2024
Reviewed: June 8, 2024
Anke
MexicoFun
Great Location
Stayed in May 2024
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