245 Broad Street, Birmingham, B1 2HQ, United Kingdom
#8 of 71 hotels in Birmingham
Guests' ChoiceBased on 10017 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
8.8
Value for money
8.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Sarah
United KingdomThe view!
Very spacious and prompt room service.
Stayed in May 2024
Reviewed: May 23, 2024
Helen
United KingdomNothing
Great location, clean and lovely room, With wonderful shower
Stayed in May 2024
Reviewed: May 23, 2024
Murphy
United KingdomThere was nothing I did not like
The rooms are lovely and very clean , also the hotel is very close to everything we need we would not stay anywhere else only this hotel ..
Stayed in May 2024
Reviewed: May 23, 2024
Mary
United KingdomIt was close to the venue
Stayed in April 2024
Reviewed: May 23, 2024
Ali
United KingdomNo instructions for using the air conditioner.
Location perfect,quiet,clean and spacious.
Stayed in May 2024
Reviewed: May 23, 2024
Thomas
United KingdomNothing! Cannot fault this hotel.
Very helpful staff, lovely welcoming touches. Clean and fresh decor.
Stayed in May 2024
Reviewed: May 22, 2024
Catherine
United KingdomNo opening windows but assume for safety reasons
Lovely interior friendly staff Attention to detail with cupcakes in the room was lovely
Stayed in May 2024
Reviewed: May 22, 2024
Irene
United KingdomNothing
Central location. Lovely and clean, good parking. Lovely staff who went that extra mile.
Stayed in May 2024
Reviewed: May 21, 2024
Amanda
United Kingdomgreat staff. fab walk in shower. great location
Stayed in May 2024
Reviewed: May 21, 2024
Ayorinde
United KingdomMy room was neat and very tidy, but the walkway/ corridors leading to my suite can be neater than it was.
Loved the Kitchen staff. They were warm and friendly. Also the breakfast was tasty.😊😊 Kudos!!
Stayed in May 2024
Reviewed: May 21, 2024
Nicola
United KingdomBeautiful hotel room was clean and lovely decor. Bathroom was spacious and excellent shower. Staff were all extremely helpful and welcoming. Air on worked really well so wasn’t too hot which can happen in some hotels.
Stayed in May 2024
Reviewed: May 20, 2024
Julie
United KingdomWasn't anything, all good
Location cleanliness and staff were very friendly. Room facilities were excellent
Stayed in May 2024
Reviewed: May 20, 2024
Alison
United KingdomWe booked last minute as we were let down by the accommodation we had booked, so really we were just happy to find somewhere with availability. The hotel looks recently refurbished, so the standard of accommodation was really good, and the public areas are all very nice. Would stay here again.
Stayed in May 2024
Reviewed: May 20, 2024
Sandra
IrelandNothing
I have stayed in this hotel when it was durys inn many years ago it is now Leonardo royal hotel and is refurbished and absolutely beautifully finished. I was coming to Birmingham as a family member was dieing and they asked me why I was there and instantly upgraded my room The room was fabulous spotlessly clean and bathroom with power shower. I had a king size bed coffee maker kettle and a fridge. They gave me water every day both sparkling and still. This helped so much as I was having g a very stressful time. Also breakfast was include and so much choice I will stay here again. I know Birmingham very well as I was brought up there I knew that broad street was very busy u are surrounded by lots of things to do My stay was fabulous and I will stay here again the staff were amazeing
Stayed in May 2024
Reviewed: May 20, 2024
Maxine
United KingdomDisrupted sleep due to an argument in another room. Slamming doors, shouting, screaming and smashing glasses.
Ideal location for our event. Friendly helpful staff. Good sized room and very comfortable
Stayed in May 2024
Reviewed: May 20, 2024
Sarah
United KingdomThe bed was so creeky, turning over the bed sounded like it was going to collapse. Kept us awake most the night.
The location was brilliant, staff were good, slightly long wait in bar for drinks so went else where.
Stayed in May 2024
Reviewed: May 19, 2024
Alexandra
United KingdomBreakfast was a little haphazard. The quality and variety of food was superb but pancakes took over 20 minutes to be replenished and there were no mugs on the tables.
Excellent staff, great welcome
Stayed in May 2024
Reviewed: May 19, 2024
Caroline
United KingdomBar was understaffed and meant I walked away without being acknowledged having stood there for over 10 minutes.
Great location and breakfast was great. Emma super helpful on reception and provided key rings and drinks vouchers when informed it was my sisters birthday.
Stayed in May 2024
Reviewed: May 19, 2024
Marilyn
United KingdomNothing
From the lovely gesture of a "Take That" cocktail and key ring on check in to the immaculate rooms and fabulous choice and quality at breakfast. Piping hot water, fluffy white towels and large comfy beds. This will be my "go to" hotel from now on. 10/10
Stayed in May 2024
Reviewed: May 19, 2024
Laura
United KingdomRoom was way too hot, maybe a fan should be supplied, did not appreciate the 5am wake up call that we did not ask for from reception having not slept anyway with it being too hot
Complimentary drinks and staff were friendly
Stayed in May 2024
Reviewed: May 19, 2024
Helen
United KingdomConsistent good standards every time we stay. Parking on site, reasonably priced.
Stayed in May 2024
Reviewed: May 19, 2024
Rob
United KingdomExcellent welcome on reception. Overall customer service
Stayed in May 2024
Reviewed: May 19, 2024
Sarah
United KingdomNoise of the lift during the night was a little annoying but obviously couldn’t be helped.
No hassle….everything straight forward.
Stayed in April 2024
Reviewed: May 18, 2024
David
United KingdomNothing to note
Comfortable room at top of hotel; street noise was minimal. Fabulous breakfast buffet. Easy walking distance from Utilita Arena
Stayed in May 2024
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