245 Broad Street, Birmingham, B1 2HQ, United Kingdom
#72 of 72 hotels in Birmingham
Guests' ChoiceBased on 10197 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
8.8
Value for money
8.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2024
Sharon
IrelandIf i had one query it would be for the price paid in other hotels it would include breakfast. But you get what you pay for and it was an excellent stay.
We cannot fault our stay, from the check in experience to the room to the check out experience the service was excellent. We will definitely be returning.
Stayed in May 2024
Reviewed: May 31, 2024
Nick
United KingdomCheck in was quick and easy with plenty of reception staff on the desk.
Stayed in May 2024
Reviewed: May 31, 2024
Simon
United KingdomLooks very dated from the outside. Staff weren’t great. Expensive
It was clean and comfortable
Stayed in May 2024
Reviewed: May 31, 2024
Jazmine
United KingdomNoise fronmm the road, and part of curtain didn't cover the window properly so it let in some light.
Comfort and size of the room with all the facilities ie water, coffee machine.
Stayed in May 2024
Reviewed: May 31, 2024
Adebodun
United KingdomRm 826 In a room with 2 beds it might be a family so more than 1 chair would be ideal. Also there was a tiny side table which had the telephone and I had to charge my phone put my glass of water and medicine - it was toooooo small and things just kept falling off. Another side table on both sides so each person has a telephone free table. I stayed for 4 days with my kids, every day it was the same breakfast - have 2 menus to rotate
The staff especially at breakfast (Haven) were helpful and lovely. The biscuit, fruits and flavoured water was lovely. The shower as a good size and a good water force. Location is great. Breakfast had a good selection but repeated every day
Stayed in May 2024
Reviewed: May 30, 2024
Naomi
IrelandHandy location for my purposes and lots of food/bar options in the area. Walking distance to all the things I wanted to do
Stayed in March 2024
Reviewed: May 30, 2024
Allen
United KingdomFantastic hotel, lovely room, beds were so comfortable, toiletries in bathroom, very clean. Staff were helpful and friendly and we were able to be checked in early. Great location for city. Was able to walk everywhere. Would highly recommend and will definitely be returning
Stayed in May 2024
Reviewed: May 30, 2024
Aisha
United KingdomVery clean and parking
Very impressive great location
Stayed in May 2024
Reviewed: May 30, 2024
Hannah
United KingdomI do think breakfast should be included in the price
The room was very spacious with a large bed and mini fridge
Stayed in May 2024
Reviewed: May 30, 2024
Sarah
United KingdomFloor had not been hoovered in room
Modern/ clean (apart from carpets)/ nice toiletries. Comp water and coffee!
Stayed in May 2024
Reviewed: May 30, 2024
Elaine
United KingdomHole in the duvet cover was the only fault everything else was perfect 😊
Breakfast was excellent - easy check in and out .
Stayed in May 2024
Reviewed: May 30, 2024
Ellen
United KingdomNothing
Location was perfect, rooms were spacious and clean.
Stayed in May 2024
Reviewed: May 30, 2024
Helen
United KingdomRoom size and shower
Stayed in May 2024
Reviewed: May 30, 2024
David
South AfricaLifts were slow, and were a bottleneck during busy times.
Everything we needed, and very comfortable and clean.
Stayed in May 2024
Reviewed: May 30, 2024
Philip
United KingdomBig room, well appointed, very comfortable
Stayed in April 2024
Reviewed: May 29, 2024
Koray
TurkeyNothing
Design, cleaning and warm welcome.
Stayed in May 2024
Reviewed: May 29, 2024
Hill's
United KingdomBeing stopped on returning to the hotel in the evening and being asked to show my room key before I was allowed into the lobby. Like going through passport control. Breakfast I felt was a little overpriced per person.
Beds were comfortable, room was spacious & clean, reception was welcoming and calm and glass of prosecco on arrival a nice touch.
Stayed in May 2024
Reviewed: May 29, 2024
Gillian
United KingdomAbit pricey
Very clean excellent location Friendly staff
Stayed in May 2024
Reviewed: May 29, 2024
Vicky
United KingdomCan't fault with my stay!
The staff were so friendly! I dropped my bag in the morning and they were professional and dealt with me quickly! I collected bag and forgotten my straightners so asked if you could help and was told you had some for guests to use for a deposit. I was so happy as saved me buying some. Comfy bed, amenities excellent, great location! Will 100% stay with you again!
Stayed in May 2024
Reviewed: May 29, 2024
Anne
United KingdomNot applicable
I liked the cleanness of the hotel, the staff were all friendly and welcoming. Victoria was very helpful to me she went above and beyond to look after myself and my son
Stayed in May 2024
Reviewed: May 29, 2024
Susan
United KingdomIf there was anything then it would be the price of the parking
It was easily to drive to and was able to park at the rear of the property
Stayed in May 2024
Reviewed: May 29, 2024
Georgina
United KingdomThe wifi is a serious issue throughout the hotel and the lifts are very slow and normally full. So I had to take the stairs when going down for breakfast and checking out with luggage.
It was clean and the decor was very modern and up to date.
Stayed in May 2024
Reviewed: May 29, 2024
Mike
United KingdomLifts was not working only 1 out of 4 was working and the stairs had to be used.
Location
Stayed in May 2024
Reviewed: May 29, 2024
Lesley
United KingdomNothing all good!
Clean -central location - helpful staff
Stayed in May 2024
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