50 Exeter Street, Plymouth, PL4 0AZ, United Kingdom
#10 of 27 hotels in Plymouth
Guests' ChoiceBased on 2524 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.5
Staff
9.0
Value for money
8.5
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 31, 2024
Trish
United KingdomBreakfast was disappointing .. fruit salad was just melon & grape, no brown bread at the toaster, cut baguette was hard, cooked food was barely warm.
Comfortable rooms, friendly staff, great location
Stayed in May 2024
Reviewed: May 30, 2024
Lynda
United KingdomCar parking was a challenge.
Staff were very friendly and helpful Room immaculately clean Bed extremely comfortable. Loved the clean fluffy white towels. Great value for money
Stayed in May 2024
Reviewed: May 29, 2024
Wayne
United KingdomBathroom is a bit dated.
Warm reception perfect spot to the shopping, aquarium and Barbican.
Stayed in May 2024
Reviewed: May 28, 2024
Deboarh
United KingdomFriendly helpful staff.
Stayed in May 2024
Reviewed: May 28, 2024
Veronica
United KingdomThe hotel perfume from the reception is smell not good at all. Its to strong and dont represent your hotel. Shower - it's not ok to use. And also my neighbours was very noisy, couldn't sleep with my baby all night.
The hotel is really good.
Stayed in May 2024
Reviewed: May 28, 2024
Ben
United KingdomNo free parking
The location
Stayed in May 2024
Reviewed: May 27, 2024
Fiona
United KingdomThe facility
The location and staff
Stayed in May 2024
Reviewed: May 27, 2024
Marcello
United KingdomThe pillows on the bed weren't that comfortable and were very flat rather than plump
The bar had some nice drinks. The hotel is near the barcode area with access to other restaurants and attractions.
Stayed in May 2024
Reviewed: May 27, 2024
Louise
United KingdomGreat location, clean simple rooms, decent breakfast
Stayed in April 2024
Reviewed: May 27, 2024
Kevin
United KingdomThe charge too much and shouldn't have too pay for parking
The service was good the hotel reception was lovely but the rooms let it down abit and small bathrooms
Stayed in May 2024
Reviewed: May 26, 2024
David
United Kingdomlack of tea coffee and milk in a family room
location and staff
Stayed in May 2024
Reviewed: May 26, 2024
Bethan
United KingdomBreakfast options were limited and roast potatoes on the breakfast rather than hash browns?
Really nice central location and close to where our friends live
Stayed in May 2024
Reviewed: May 26, 2024
Walker
United KingdomNo toilet brush. Should be a warning about the temperature of the hot water.
Location great for theatre and aquarium.
Stayed in May 2024
Reviewed: May 26, 2024
Carrie
United KingdomThe pillows were hard and fat and I found I woke a few times with neck ache.
Location Reception Bar Friendly staff Room was nice
Stayed in May 2024
Reviewed: May 25, 2024
Oliver
United KingdomOn a main road
The room was clean and spacious
Stayed in April 2024
Reviewed: May 25, 2024
Jill
United KingdomOur only actual complaint is that the room doors are not soft-closing and at around midnight and 1am we heard a number of people along the corridor (8th floor) and their doors then slamming shut. We also had the door-slamming issue quite early in the morning too. Perhaps notices around the hotel reminding people to be aware of this or, perhaps get the doors fitted so that they are soft-closing, would be a help. One point: we only had 3 x teabags, which for two of us meant either sharing a teabag or one of us going without, as we can’t drink coffee! At around 11am we went to the bar for our complimentary hot drinks but there was no-one serving at the time and it took 10-15 minutes and a reminder before someone appeared. However, when the drinks arrived (two pots of tea) they were very hot and welcome and we were grateful for them.
Check-in was efficient and friendly (I think his name was Panther?) and he gave us our vouchers for complimentary drinks etc. I’d forgotten that a newspaper was meant to be included when booking the Superior Room and I wasn’t reminded of this, but it wasn’t an issue. The Superior Room we’d booked wasn’t the largest room but it was clean, comfortable and very well laid out. The view over to Sutton Harbour was lovely and it was indeed a quiet room. The toiletries were also very nice. The water, biscuits etc were very welcome. All the staff we came into contact with were helpful, polite and friendly.
Stayed in May 2024
Reviewed: May 24, 2024
Steve
United KingdomNothing
Everything good as usual
Stayed in May 2024
Reviewed: May 24, 2024
Sandra
United KingdomLiked everything
Location and decent facilities. Staff were helpful
Stayed in May 2024
Reviewed: May 24, 2024
Nicola
United KingdomThe shower needs updating. Very low pressure and took a long time to heat up. Could have done with a couple of biscuits with the coffee, I was starving.
Large room and very clean.
Stayed in May 2024
Reviewed: May 23, 2024
Mike
United KingdomI had a small issue with the room but it was resolved very quickly and to my complete satisfaction. Top marks to Robbie, thank you.
Location, rooms, staff, breakfast
Stayed in May 2024
Reviewed: May 23, 2024
Lyndsay
United KingdomPillows were too firm
All the staff we came across were very helpful and welcoming. The rooms are a nice size and clean. Great location.
Stayed in May 2024
Reviewed: May 22, 2024
Malcolm
United KingdomBreakfast could be a lot better
Stayed in May 2024
Reviewed: May 20, 2024
Amber
United KingdomNothing.
The rooms were very comfortable, nicely decorated. Temperature was good and easily controlled. Breakfast was fantastic, lots of choice and cooked well. Staff all very friendly.
Stayed in March 2024
Reviewed: May 19, 2024
Joanna
United KingdomNoisy doors kept waking me up, fittings in the bathroom need maintenance.
Convenient location, comfortable bed with a choice of pillows, good breakfast.
Stayed in May 2024
New York, USA
Ostrava, Czech Republic
Invercargill, New Zealand
Rome, Italy
Les Ancizes-Comps, France
Ilbono, Italy
Shenzhen, China
Lublin, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content