50 Exeter Street, Plymouth, PL4 0AZ, United Kingdom
#11 of 28 hotels in Plymouth
Guests' ChoiceBased on 2549 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.5
Staff
9.0
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Lawson
United KingdomParking wasn’t ideal due to heigh restrictions on available car parks and not a lot of knowledge as to where we were able to park following this.
Location was brilliant, hotel and room very clean. Staff very helpful and friendly.
Stayed in April 2024
Reviewed: 6 June 2024
N
United KingdomNothing
Location, excellent staff, friendly and professional. Good location and breakfast was good with nice selection
Stayed in May 2024
Reviewed: 6 June 2024
Tania
United KingdomNothing
The free upgrade from booking.com, much nicer room than our previous stay. Also got two complimentary drinks we were not expecting- very happy.
Stayed in June 2024
Reviewed: 5 June 2024
Scott
United KingdomDisappointed that although listed on Booking.com as having parking, the parking does not actually belong to the hotel and is an additional cost.
Bed was very comfortable, good shower. I did not sample any other facilities.
Stayed in June 2024
Reviewed: 5 June 2024
Adrianna
United KingdomGood room sizing and lighting. Clean room and bathroom with good facilities.
Stayed in June 2024
Reviewed: 4 June 2024
Lamia
United KingdomCleanliness and the location
The location, and the professional staff who dealt with issues smoothly and quickly. Helpful and knowledgeable.
Stayed in June 2024
Reviewed: 3 June 2024
Lionel
United KingdomNo real problems or issues.
Very comfortable room in a very good location for the meeting I was attending in the university. Restaurant was good, with surprisingly good fish and chips!
Stayed in April 2024
Reviewed: 3 June 2024
Joanna
United KingdomPillows were like rocks
It was a great position
Stayed in June 2024
Reviewed: 2 June 2024
Michael
United KingdomExceptional cleanliness. I’m a little of a germ phobic and the bathroom was very clean.
I’ve stayed in Plymouth many times unfortunately I’ve only just found this place. The staff were very helpful and friendly
Stayed in June 2024
Reviewed: 2 June 2024
Beard
United KingdomNoisy during the night; doors are heavy so we’re slammed through night and traffic .
Friendly staff very clean and comfortable
Stayed in June 2024
Reviewed: 31 May 2024
Trish
United KingdomBreakfast was disappointing .. fruit salad was just melon & grape, no brown bread at the toaster, cut baguette was hard, cooked food was barely warm.
Comfortable rooms, friendly staff, great location
Stayed in May 2024
Reviewed: 30 May 2024
Lynda
United KingdomCar parking was a challenge.
Staff were very friendly and helpful Room immaculately clean Bed extremely comfortable. Loved the clean fluffy white towels. Great value for money
Stayed in May 2024
Reviewed: 29 May 2024
Wayne
United KingdomBathroom is a bit dated.
Warm reception perfect spot to the shopping, aquarium and Barbican.
Stayed in May 2024
Reviewed: 28 May 2024
Deboarh
United KingdomFriendly helpful staff.
Stayed in May 2024
Reviewed: 28 May 2024
Veronica
United KingdomThe hotel perfume from the reception is smell not good at all. Its to strong and dont represent your hotel. Shower - it's not ok to use. And also my neighbours was very noisy, couldn't sleep with my baby all night.
The hotel is really good.
Stayed in May 2024
Reviewed: 28 May 2024
Ben
United KingdomNo free parking
The location
Stayed in May 2024
Reviewed: 27 May 2024
Fiona
United KingdomThe facility
The location and staff
Stayed in May 2024
Reviewed: 27 May 2024
Marcello
United KingdomThe pillows on the bed weren't that comfortable and were very flat rather than plump
The bar had some nice drinks. The hotel is near the barcode area with access to other restaurants and attractions.
Stayed in May 2024
Reviewed: 27 May 2024
Louise
United KingdomGreat location, clean simple rooms, decent breakfast
Stayed in April 2024
Reviewed: 27 May 2024
Kevin
United KingdomThe charge too much and shouldn't have too pay for parking
The service was good the hotel reception was lovely but the rooms let it down abit and small bathrooms
Stayed in May 2024
Reviewed: 26 May 2024
David
United Kingdomlack of tea coffee and milk in a family room
location and staff
Stayed in May 2024
Reviewed: 26 May 2024
Bethan
United KingdomBreakfast options were limited and roast potatoes on the breakfast rather than hash browns?
Really nice central location and close to where our friends live
Stayed in May 2024
Reviewed: 26 May 2024
Walker
United KingdomNo toilet brush. Should be a warning about the temperature of the hot water.
Location great for theatre and aquarium.
Stayed in May 2024
Reviewed: 26 May 2024
Carrie
United KingdomThe pillows were hard and fat and I found I woke a few times with neck ache.
Location Reception Bar Friendly staff Room was nice
Stayed in May 2024
New York, USA
Ostrava, Czech Republic
Invercargill, New Zealand
Rome, Italy
Les Ancizes-Comps, France
Ilbono, Italy
Shenzhen, China
Lublin, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content