No. 31 Keel Wharf, Liverpool, L3 4FN, United Kingdom
#44 of 105 hotels in Liverpool
Guests' ChoiceBased on 4532 hotel reviews
8.3Cleanliness
8.5
Comfort
8.6
Location
9.4
Facilities
8.3
Staff
8.8
Value for money
8.1
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 17, 2024
Paul
United KingdomBit under lit in the bathroom
Location is nice, big car park nearby and the rooms are good
Stayed in May 2024
Reviewed: May 17, 2024
Kate
United KingdomBreakfast choice quite limited.
Beautiful views, speedy check in/out. Great location as I was attending Liverpool Exhibition Centre
Stayed in May 2024
Reviewed: May 16, 2024
Brunswick
United Kingdomthe venue was mex to the leonardo hotel
Stayed in May 2024
Reviewed: May 16, 2024
Georgia
United KingdomBreakfast- we didn’t originally plan on having breakfast there but when we did on the first morning we thought £16 was expensive for what you got. Room- when we got to the room it was mainly clean but noticed some dust and crumbs on the bed side table. Also we wanted to order some drinks to the room, when I rang down to restaurant I was asked to call back in 20 mins when I did no one answered, same with reception. I went down to the restaurant the poor girl was working by herself long queue, I asked if I could order some drinks to the room and they explained that it was only for food they offer that service so had to only carry two drinks upstairs. Nobody offered to help her even though there was staff all around the hotel.
Great location, next to the docks, only a 10 min walk into town so really helpful with location and transportation.
Stayed in May 2024
Reviewed: May 15, 2024
Ibrahim
United KingdomThe hotel room was a bit old but not bad.
Room was clean and comfortable. Hotel is in a very nice area and closed to the Albert Docks. You can enjoy a Liverpool city trip here. You can enjoy walking around the hotel. Breakfast was ok and the restaurant in the bar was very good.
Stayed in March 2024
Reviewed: May 14, 2024
James
United KingdomPlace was looking a bit tired. Stain on carpet in our room. We had to ask to find out about the carpark discount for hotel guests. In reality this offer should be a positive as the multistory car park is excellent.
The location is tops for the waterfront and M&S Arena.
Stayed in May 2024
Reviewed: May 14, 2024
Lynd1201
United KingdomNothing really, yes, some areas of the hotel are looking a bit tired but our room was clean, the breakfast was good and the staff helpful.
Excellant location right next to the Albert Dock and 5 min walk to the M&S Arena. Parking 10 mins away with a special price for Leonardo Hotel patrons.
Stayed in May 2024
Reviewed: May 14, 2024
Alison
United KingdomBlocked sink
Helpful staff, great location and quiet
Stayed in May 2024
Reviewed: May 14, 2024
Michael
United KingdomIt was a warm May evening and the room was very warm, no air con working and small opening window.
Location is brilliant
Stayed in May 2024
Reviewed: May 14, 2024
Stephen
United KingdomNothing
Ideal location to stay for a concert at the arena right opposite.
Stayed in April 2024
Reviewed: May 14, 2024
Bee
United KingdomStarting to look tired.Rooms needs upgrade.
Rooms, staff,location.
Stayed in May 2024
Reviewed: May 14, 2024
Louise
United KingdomToo hot in our bedroom couldn’t manipulate the air conditioner.
Clean and fresh, great location, well appointed.
Stayed in May 2024
Reviewed: May 13, 2024
Uma
United KingdomThe Aircon switch is not working and had to call reception to turn it on and it gets switched off after a few minutes. Requested to change rooms the staff said he could change but it was the same situation in all the rooms since there was an issue ongoing. Due to that, I had to stay in the same room and he offered to give me a table fan which I accepted. I didn't like this on a good location.
Close location to my conference
Stayed in May 2024
Reviewed: May 13, 2024
Sallyanne
United KingdomWent to the public toilets they weren’t clean at all.
Ideal location
Stayed in May 2024
Reviewed: May 13, 2024
Caroline
United KingdomThe location is excellent for Liverpool Docks and Liverpool One and especially for the M&S Arena - right across from it and was so nice to just walk into the hotel after being to a concert and get a nice drink on the bar!
Stayed in May 2024
Reviewed: May 13, 2024
Nuala
United KingdomSeating area outside good do with a clean & tidy up.
Good location Friendly staff
Stayed in May 2024
Reviewed: May 13, 2024
Ian
United KingdomFound the bathroom very tired, the shower head dirty and a sink cracked. Dimly lit to hide imperfections The cost for a room trebles when events are on which always annoys me. A full hotel isn't enough but rinsing the customer is clearly the aim. It may be business but please think of the paying public who may be struggling financially. The breakfast was okay but the young waiting staff stood around in groups of three, having a bit of a laugh together and checking phones etc.. very unprofessional.
Location was excellent for the Albert docks and the M&S Arena. Great room with a lovely view to the Liverpool wheel and across the city.
Stayed in May 2024
Reviewed: May 12, 2024
Stephen
United KingdomNothing ...stayed here several times without complaint!
Location perfect for our visit to the M & S Arena and a walk over to the Docks!
Stayed in May 2024
Reviewed: May 12, 2024
Chris
United KingdomThe breakfast was poor for healthy food options. The breakfast bar had a limited glut free offerings. They advertised white and brown gluten free bread but I was told that they no longer had brown.
Location was good with lots of restaurants near and near to arena
Stayed in May 2024
Reviewed: May 12, 2024
Diane
United KingdomIt was a hot day so we intended to have a quiet bottle of wine on the terrace. Only prob was about 200 people attending a ceremony at the arena got there before us. Bedlam!
Great location. Room was clean and comfy. Didn't eat there so can't comment on food.
Stayed in May 2024
Reviewed: May 12, 2024
Karen
United Kingdomcomfy bed& pillows, great location. Staff polite & pleasant. Good breakfast 😋
Stayed in May 2024
Reviewed: May 12, 2024
Yvonne
United KingdomFriday night was too busy downstairs
Stayed in May 2024
Reviewed: May 11, 2024
Nynke
BelgiumLocation!
Stayed in May 2024
Reviewed: May 11, 2024
Margaret
United KingdomOur first room had an adjoining door to another room. We asked to change rooms as soundproofing is difficult with an adjoining door. The staff immediately changed our room.
Excellent location for access to the dockside and conference centre. Good value for money. Clean accommodation.
Stayed in May 2024
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