No. 31 Keel Wharf, Liverpool, L3 4FN, United Kingdom
#41 of 106 hotels in Liverpool
Guests' ChoiceBased on 4738 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.4
Staff
8.8
Value for money
8.1
Free WiFi
8.4
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End of dialog contentReviewed: 7 June 2024
Michael
United KingdomDifficult to control the heat in the room
Very good stay in a well kept and located hotel
Stayed in June 2024
Reviewed: 7 June 2024
Steve
United KingdomJust as I remember it, very good.
Stayed in May 2024
Reviewed: 7 June 2024
Mandy
Isle of ManSome stains on carpet. Could do with a clean. Room service wasn't available at times. Seemed short staffed at times and ran out of choices for food at bar.
Bar and lounge area good.
Stayed in June 2024
Reviewed: 7 June 2024
Valentina
United Kingdombed, room size, location
Stayed in June 2024
Reviewed: 6 June 2024
Lynsey
United KingdomRight in the centre of everything. Perfect location and clean and comfortable.
Stayed in June 2024
Reviewed: 5 June 2024
Keith
United KingdomWe liked everything.
Great location, pleasant room, quiet, with good views. Close to many restaurants and attractions.
Stayed in June 2024
Reviewed: 5 June 2024
Shaw
United KingdomRoom was fine but air conditioning not working and shower was usable but shower control loose and fell off several times.
Good variety for breakfast but food could have been hotter.
Stayed in May 2024
Reviewed: 5 June 2024
Dianne
United KingdomSpacious and clean, staff were all very nice, friendly and efficient. Location just a bit far for city centre if the weather is not good but fabulous for the M & S Arena
Stayed in June 2024
Reviewed: 4 June 2024
Marie
IrelandBEDS WERE COMFY AND THE LOCATION WAS GREAT - IN THE HEART OF LIVERPOOL
Stayed in June 2024
Reviewed: 4 June 2024
Lorraine
United KingdomN/A
Friendly staff. Good value for money.
Stayed in June 2024
Reviewed: 4 June 2024
Kate
IrelandThe location could not be better, right in the middle of all the attractions and the staff were absolutely lovely - even facilitating an early check-in. For the price, this hotel is really good value and a far better experience than I expected.
Stayed in May 2024
Reviewed: 4 June 2024
Jan
SwedenNothing really
Clean,modern and fresh
Stayed in June 2024
Reviewed: 4 June 2024
Carol
United KingdomNothing
Great location, friendly staff, allowed early check in
Stayed in May 2024
Reviewed: 3 June 2024
Teresa
United KingdomI don’t think the upgrade was that good, the room wasn’t very executive, it smelt like musky old smoke in the room and the bathroom smelt like cooked vegetables not very pleasant The carpet a few stains on I could do with a good deep clean The breakfast was also disappointing no hash browns
We got upgraded which was a lovely surprise
Stayed in June 2024
Reviewed: 3 June 2024
Maureen
United KingdomPillows was slightly uncomfortable & wasn't told we could get a discount for parking at the car park
Excellent location. Next to Albert dock & a short walk into the town. Good car park nearby
Stayed in June 2024
Reviewed: 3 June 2024
Tracy
United KingdomThe room was too warm and air conditioning didn't work so had to leave a window open night and day
It was a very nice hotel lovely view and facilities were on hand were good
Stayed in June 2024
Reviewed: 3 June 2024
Nazina
United KingdomVery close to all facilities and just few walking distance to Liverpool once plus shipping centre .
Hotel and hotel staff were very helpful and hotel room is clean with everyday cleaning and sight seeing view from window is amazing just front of Liverpool wheel .will go there again.
Stayed in May 2024
Reviewed: 2 June 2024
Helen
United KingdomBathroom dated. Breakfast - slow replenishment. Had to ask for individual items that had run out, such as croissants, bacon & eggs. Coffee not great. Not sure why...
Room was clean & comfortable. Shower curtain over bath. Shower wasnt very powerful! Bed comfortable. Tea/coffee kettle and water provided, but only 2 glasses and 2 waters- there were 3 of us sharing! Breakfast was great, but not replenished quickly enough, so waiting for bacon & eggs. juice was good. Pain au chocolate underbaked. Fruit selection great! Bread rolls were gone and not replenished. Staff were ALL good, throughout the hotel! Very impressed. Location was good for Albert Dock and M &S arena, but not great for city centre, although only 15 minute walk... Probably would stay again if I needed the location. Parking cost £12 for 24 hours - £6 discount for staying in the hotel. Parking only 5 mins walk away from hotel.
Stayed in June 2024
Reviewed: 2 June 2024
Patrick
United KingdomLocation was brilliant for our purposes
Stayed in May 2024
Reviewed: 2 June 2024
Hammond
United KingdomThe light in the room could be brighter and the carpets could do with a steam clean.
Smells great when you walk in
Stayed in June 2024
Reviewed: 2 June 2024
Shelly
United KingdomAir con wasn’t working… room very hot during the night
Amazing hotel very well situated breakfast and drinks perfect friendly and helpful Staff view from room was lovely
Stayed in June 2024
Reviewed: 1 June 2024
Diana
United KingdomMore vegetarian food available
Breakfast good for me but not as good for my daughters. They are vegetarian and very little available and had to wait 20 minutes for sausages. With so many vegetarian these days I feel this should be available without asking. Also second day there were no bagels which was disappointing.
Stayed in June 2024
Reviewed: 1 June 2024
Katie
United KingdomToo hot through whole building Not enough teabags in room
Stayed in June 2024
Reviewed: 1 June 2024
Martha
IrelandBedrooms dated Breakfast just ok
Location Friendly staff
Stayed in June 2024
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