Charging £7 extra for parking is a bit of a joke! It’s out of town and can only be accessed by residents. This is not ok and should be made clearer when booking.

Check in was good, staff friendly, location just what I needed for an overnight stop.

Stayed in May 2024

Room wasn't the best re situation. Close to lifts and communal areas. Extremely noisy late at night. Had much better rooms on previous stays. Should have requested change of room but was only staying few days. Paying extra for parking was really too expensive.

Location good for me

Stayed in May 2024

great access but quiet , parking & lovely grounds great to have pools spa .

Stayed in May 2024

We had a two night family stay. It is situated in a great location for visiting Cheltenham, Gloucester and the Cotswolds. The breakfast is really good and the staff are really friendly and helpful. Overall, it's good value for money.

Stayed in May 2024

Location too outskirts from the town

Swiming pool

Stayed in May 2024

Easy checkin, all under one roof.

Stayed in May 2024

Swimming pool

Stayed in May 2024

Nothing

Good quality, great breakfast

Stayed in May 2024

Nothing - everything was as we expected

The Supierior Double bedroom was very clean and well appointed, the bed was really comfortable. Breakfast was extensive, well cooked and staff worked all the time to make sure everything was filled up. We used the leisure facilities which were great. The hotel was conveniently placed on a major bus route so it was easy to get to both Cheltenham and Gloucester quickly. There was a parking fee but it was reasonable and with other hotels/facilities nearby (including a new park and ride being built) it would be silly not to charge. It may be worth considering replacing the shower/bath at some point - the shower was fixed and cannot be moved and is over a bath. This hotel has only recenelty become a Leonardo from being a Jury's Inn. Perhaps a more modern walk in shower as there is space. However this did not affect our stay and the showers were hot and powerful.

Stayed in May 2024

Background noise from the road but this did not detract from our overall stay.

The staff were very friendly and professional.Esther at Reception was very helpful on arrival and throughout our stay. Tino at the bar was welcoming and friendly and nothing was too much trouble. The Breakfast supervisor on 26 May was very pleasant efficient and proactive , assisting her staff where necessary.The cleaning staff did a great job and were friendly and cheerful .

Stayed in May 2024

Dinner- lasagne and pasta meal wasn't great. Nice service, though. Pillows hard - perhaps have a choice of pillows in the room.

Comfortable beds and spacious reception area.

Stayed in May 2024

Breakfast really good staff lovely

Stayed in May 2024

Bed felt old and the lounge area looked tired and in need of a refurb.

Location was good, staff were friendly, breakfast was good and it was very relaxing

Stayed in May 2024

Paid extra for breakfast £52 for the both of us for 2 night's which was cold and not very nice. No aircon in the rooms, there is a, fan but it is hot, beds not that comfy. They had a function on the Friday night and it was difficult to be served at the bar due to the amount of people. Booked a double but given a twin. Wasn't worth £220 for 2 night's thought it would be more comfortable for what we paid

Great location to visit Burton on the water and Stow on the Wold, Cheltenham Town centre is a five minute drive. Great selection of shops and restaurants. Hotel was a bit dated but didn't bother us, friendly team, Chloe who checked us in was lovely.

Stayed in May 2024

Bathroom needed a better clean and the shower was leaking

Receptionist was very helpful

Stayed in May 2024

First impression was of a 70’s hotel

The receptionist upon arrival was excellent. As I was leaving too early for breakfast she sorted a takeaway option.

Stayed in May 2024

Great location and very clean rooms

Stayed in April 2024

No Air conditioning so had window open which can be noisy due to road traffic.

Very comfortable bed, bedroom clean and tidy with bottles of water and biscuits each day.

Stayed in May 2024

The bed was a little uncomfortable as we got an accessable room. Also, the pool was very humid

The staff was very friendly and the breakfast was very nice

Stayed in May 2024

Bland and unimaginative dinner menu. No fridge or bottled water in room.

Room, grounds, facilities all very good. Excellent breakfast included. Good pool and changing faciilities. .

Stayed in May 2024

The person who invented fish batter labelled non alcoholic beer batter - it was truly awful! - the only fault we could find

Room was large and bed very comfortable. On arrival we were told that we were guests of the day and received vouchers for wine, coffee and a discount in the restaurant. Additionally we were not charged for over night parking. Staff,including housekeeping were uniformly pleasant and helpful.

Stayed in May 2024

Car park at £12. Shower had marginal water pressure. Unfortuantely the hotel is getting old compared to others around it.

Location.

Stayed in May 2024

Parking fees, unable to control room temperature, small swimming pool

Breakfast, gym, sauna

Stayed in May 2024

Only niggle was no fridge or aircon in rooms, though we could open the window a little, I expect it will be very hot in high summer.

Convenient location, good size rooms, very comfortable beds, and lovely staff. The hotel was clean throughout and had a pleasant outdoor seating area. Can't rate the spa as we didn't use it, but it was available to us, which is a bonus!

Stayed in May 2024