1 Park Place, Cardiff, CF10 3UD, United Kingdom
#18 of 47 hotels in Cardiff
Guests' ChoiceBased on 2637 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
9.1
Value for money
8.3
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 2, 2024
Philippa
United KingdomEverything was great
Great location, near the castle, the stadium and New Theatre
Stayed in June 2024
Reviewed: June 2, 2024
Ruth
United KingdomChecking in time
Room was excellent
Stayed in May 2024
Reviewed: June 2, 2024
Eckford
AustraliaNo real complaints.
Parking in the centre of Cardiff was helpful. Staff were excellent.
Stayed in May 2024
Reviewed: June 1, 2024
David
United KingdomNoisy floor boards Small cramped bathroom
Nice hotel. Noisy creaking floorboards didn't help the nights sleep though
Stayed in June 2024
Reviewed: June 1, 2024
Carol
United States of AmericaBed was a little soft.
Location was just off the main tourist area, so convenient for our needs. Staff helpful. Interesting old building.
Stayed in May 2024
Reviewed: June 1, 2024
Suzan
LebanonLocation is really good, the hotel is in the heart of the centre. The staff is so friendly and welcoming, especially Matilda.
Stayed in May 2024
Reviewed: May 31, 2024
Martin
United KingdomN/A
Excellent location
Stayed in May 2024
Reviewed: May 31, 2024
Michael
United Kingdomthe only down fall was the bar area , it was so quiet and it could have gone with music turned up in the background and have madri or mahou lager on draught .
the hotel itself was lovely, room was very clean and spacious. fay in the bar area was a lovely lady and done her best to please us .
Stayed in May 2024
Reviewed: May 30, 2024
Piers
United KingdomPerhaps a bit expensive. But it is a capital city so one should take that into account.
Very well placed. Excellent breakfast. Clean comfortable room albeit slightly on the small side.
Stayed in March 2024
Reviewed: May 30, 2024
Alison
United KingdomN/A
Big room with very comfy bed!
Stayed in May 2024
Reviewed: May 30, 2024
Tracey
United KingdomBottled water wants replacing in the room every day
Breakfast was good, plenty of variety
Stayed in May 2024
Reviewed: May 29, 2024
Martin
United KingdomNothing comes to mind
Good. Pleasant restaurant
Stayed in May 2024
Reviewed: May 29, 2024
Sophie
United KingdomPay for what you get
Great central location . Big comfy bed. Politie staff
Stayed in May 2024
Reviewed: May 28, 2024
Billy
United KingdomJust had a great stay at the Leonardo Cardiff. Staff were brilliant and sp accommodating. Parking was perfect and they allowed us a few extra hours without charge after checking out. Rooms were spacious. Beds were awesome . And everythig was immaculately clean. Perfect location in the City centre but also near to the University whic was the purpose of our visit. Would definitely stay there again.
Stayed in May 2024
Reviewed: May 28, 2024
Cari
United KingdomNoise from corridor was very loud in room
Very good location. Super helpful staff
Stayed in May 2024
Reviewed: May 27, 2024
Teekabell
United KingdomBreakfast service was a little disappointing as the food counter wasn't refilled on a regular basis. There didn't seem to be enough staff to keep up to demand which was a shame
The staff were so welcoming. The hotel seems to have been refurbished and our room was so comfortable. My request for a room with a bath was granted, which I was very thankful for.
Stayed in May 2024
Reviewed: May 27, 2024
Rowlands
IrelandThere was a very loud bar across the street
Room was very good
Stayed in May 2024
Reviewed: May 27, 2024
Tigran
United KingdomSoundproof could be better as you could hear even whispering neighbours
Nice location A lot of facilities including meals Friendly and helpful staff
Stayed in May 2024
Reviewed: May 27, 2024
Ann
New ZealandWe were able to get a booking on the day due to our previous accommodation not being suitable. We would really like to thank Matilda for being so friendly and her kind attention to our requirement.
Stayed in May 2024
Reviewed: May 27, 2024
Tina
United KingdomThe morning's cooked breakfast was fine but could be improved with better presentation and attention to detail.
The hotel had a grand feel with the large sweeping staircase and wide corridors which we really liked. The staff were all friendly. Our room was very nice - clean, modern and a decent size. We looked out onto the High Street but it wasn't noisy. We were lucky to have got a parking space at the hotel which made it very convenient.
Stayed in May 2024
Reviewed: May 27, 2024
Ryan
United KingdomI felt some of the decor could be updated
The location was very good and in close proximity to the amenities
Stayed in May 2024
Reviewed: May 27, 2024
Sandra
New ZealandClean big room. great location. pleasant staff. Meals were great .
Stayed in May 2024
Reviewed: May 26, 2024
Beckett-oxenham
United KingdomThe staff were lovely, friendly and helpful. Breakfast was very nice and plentiful. Excellent location in the town centre.
Stayed in May 2024
Reviewed: May 25, 2024
Marguerite
IrelandFriendly staff - very helpful Parking handy
Stayed in May 2024
Clervaux, Luxembourg
Prague, Czech Republic
Flogita, Greece
Obergurgl, Austria
Patong Beach, Thailand
Porto, Portugal
Ponferrada, Spain
Vienna, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content