1 Park Place, Cardiff, CF10 3UD, United Kingdom
#17 of 45 hotels in Cardiff
Guests' ChoiceBased on 2683 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
9.2
Value for money
8.3
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 11, 2024
Ma
United KingdomBathrooms could do with an update and recent bathroom had no towel rail so nowhere to hang wet towels.
Great breakfast selection. Some rooms can be noisy if facing the main street, but location is excellent as very central so a play off. Beds comfy.
Stayed in June 2024
Reviewed: June 11, 2024
Andrew
United KingdomLimited parking - we arrived at about 8pm an struggled to find a space.
Upon arrival we received a room upgrade, room was clean and comfortable, Good breakfast as well.
Stayed in June 2024
Reviewed: June 10, 2024
Steven
United KingdomExpensive car park
Friendly
Stayed in June 2024
Reviewed: June 9, 2024
Jon
United KingdomWater from the shower was not that hot, some spots (walls) not fully clean in the bathroom (toothpaste on the wall) and bin foot pedal not working
Great service, good breakfast and fantastic location
Stayed in June 2024
Reviewed: June 9, 2024
Richard
United KingdomNoisy corridor.
Great breakfast. Nice comfy bed
Stayed in June 2024
Reviewed: June 9, 2024
Carl
United KingdomRoom 402 was musty The view is poor and there was a dead bird caught up in netting directly outside the window.
Hotel staff were lovely and the location is great
Stayed in June 2024
Reviewed: June 9, 2024
Joanna
United KingdomGreat location, warm welcome and nice room, spacious.
Stayed in May 2024
Reviewed: June 8, 2024
Talia
United States of AmericaThe location was great!
Stayed in June 2024
Reviewed: June 8, 2024
Vereena
United KingdomMy room was uncomfortably hot on arrival. I was able to sort this with the air con and reception made a note for an engineer to take a look. The room was quiet so I was able to have the windows open overnight
Quiet room, good nights sleep. V comfy mattress Good breakfast but poached eggs and veggie sausages would have been a nice addition
Stayed in June 2024
Reviewed: June 7, 2024
June
United KingdomThe parking cost was a little pricey.
Good size rooms and comfortable beds. The staff were very friendly and helpful.
Stayed in June 2024
Reviewed: June 7, 2024
Beverley
United KingdomI luved the room especially the king size bed so convenient for the new theatre show . And today at check out kept my luggage as I went out for the day so lovely staff couldn't do enough for yòu
Stayed in June 2024
Reviewed: June 7, 2024
Patrick
IrelandI did not like the fact that hotel guests had to pay £20 stg a night to park at the hotel. I have never had to pay before to stay at any hotel in the world I have been a guest of. The cost to park across the road in the shopping centre car park was cheaper. The hotel emphasis appears to be on maximising revenue from their guests with clever marketing ploys such as a voucher offering at reception, offering a 2 course meal for £22 in the restaurant. What they neglected to tell you is that this voucher excluded the daily special menu and the ENTIRE grill section on the menu. When it was pointed out that the prices on the daily specials were the same as some of the limited items on the menu they relented and we were allowed to order from the special menu as well. Having a conversation of this nature before ordering a meal is hugely detrimental to the pleasure of dining out. Ironically buying the voucher only saved me about £2. I hope the management read this review and rethink the folly of using this dubious and misleading process of channelling customers into their restaurant.
The breakfast was at an acceptable level. The rooms were very spacious and comfortable.
Stayed in May 2024
Reviewed: June 7, 2024
Joyce
United KingdomHotel car parking stay took time to arrange- staff were not very helpful- car park run by a different company!
Central location, great breakfast
Stayed in June 2024
Reviewed: June 6, 2024
Lionel
United KingdomDecor in public areas somewhat soulless. Walls, ceilings etc paper thin so sleep quality was affected by neighbours who decided to have a party at 1 am.
Large, comfortable room. Good breakfast and dinner.
Stayed in June 2024
Reviewed: June 5, 2024
Brenda
United States of AmericaOur initial meeting did not go well as they had upgraded us from a twin bed situation to a single king bed. I was traveling with my daughter and we desired the twin beds.
The breakfast is excellent and worth the extra pounds. The room was quiet and the hotel is centrally located.
Stayed in May 2024
Reviewed: June 5, 2024
Bellsermac
IrelandCost of parking could have been less expensive, noise could be heard in the corridor during the day, but it was as quiet as any city centre hotel at night for sleeping!
Very central, ease of access to everything, there was parking available (tho' at an additional cost)... Staff were super friendly and the selection offered for breakfast was first class...
Stayed in June 2024
Reviewed: June 5, 2024
Stoner
United KingdomGreat location, great looking older building.
Stayed in June 2024
Reviewed: June 4, 2024
Hassan
United KingdomNo complaints but some small things. Provide slippers in room, this is a very basic thing for such rooms. Position the handwash better. Install soft close in toilet seat. These are easy wins
Location 10/10. Great Room, spacious and comfortable Breakfast equally good. Complimentary coffee etc very hospitable
Stayed in May 2024
Reviewed: June 3, 2024
Adele
United Kingdomnothing
Location was ideal for us because easy walking distance to theatre. and with on site parking it was perfect. Excellent selection for breakfast, and hot food was fresh not left standing and going dry...it was delicious. Our room was upgraded to a suite and was extremely spacious with a comfortable bed . We considered ALL your staff to be friendly and so helpful especially Mns Le Coq, Maddie and Joanna...thank you to everyone
Stayed in June 2024
Reviewed: June 3, 2024
Michelle
United States of AmericaConfusion about the type of room we had booked. We had upgraded to a Junior suite but we were placed in a King Superior room which we were told was the same thing. It was not based on the description of what was described on the booking. We were way too tired to argue about it when we arrived so we just accepted it. It really wasn’t that big a deal but it wasn’t why we had upgraded to.
Great location. It was very clean. The room was comfortable. Check out time and breakfast times were generous.
Stayed in June 2024
Reviewed: June 3, 2024
Shannon
United KingdomWe were originally put into an accessible room even though this wasn't requested but this was quickly rectified and not a problem at all. The staff were very friendly. Breakfast is usually a highlight for me at this hotel but I was slightly disappointed to find they had swapped hash browns for sautéed potatoes as it doesn't offer the same breakfast experience.
This is my go-to hotel in Cardiff and always will be. The staff are amazingly friendly, the room is lovely, the beds are extremely comfortable, the bathroom is well done. There's nothing not to like!
Stayed in June 2024
Reviewed: June 3, 2024
Candida
United KingdomCar park was quite expensive.
Very good central location. Friendly staff.
Stayed in June 2024
Reviewed: June 2, 2024
Philippa
United KingdomEverything was great
Great location, near the castle, the stadium and New Theatre
Stayed in June 2024
Reviewed: June 2, 2024
Ruth
United KingdomChecking in time
Room was excellent
Stayed in May 2024
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