North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom
#1 of 15 hotels in Horley
Guests' ChoiceBased on 12631 hotel reviews
8.4Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
8.7
Value for money
7.7
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Laurence
United Kingdomust two quibbles, Air conditioning. You don't need it. The piaza was too cold unless you could escape the AC (far end of the bar area). I had a pizza in the Italian restaurant which was thin base and should have been crusty but was undercooked. Pity because in the past I've had only positive experiences.
The hotel is ideally located for Gatwick and a pleasure to visit. The rooms are comfortable and the staff very friendly. J
Stayed in April 2024
Reviewed: May 21, 2024
Dillon
IrelandThe restaurants around the property and within the hotel are very poor. The food is not good. We ordered 4 different dishes and they were either cold, tasteless or poor value.
Great location for Gatwick for both terminals. Clean. Nice staff. Quiet at night for a good sleep.
Stayed in May 2024
Reviewed: May 21, 2024
Robin
United KingdomRestaurants over priced
Super convenient Nice rooms
Stayed in April 2024
Reviewed: May 21, 2024
Steven
United KingdomNothing
We have stayed before and as usual it was excellent. Right next to the airport
Stayed in May 2024
Reviewed: May 20, 2024
Joanna
United KingdomThe bar staff are really not very attentive - it’s over priced and frustratingly slow. This has happened consistently on stays so defo not a one off .
Comfy beds and super convenient for airports
Stayed in May 2024
Reviewed: May 20, 2024
Rebecca
United KingdomEasy check in and check out, good meal at one of the restaurants, so close to the airport which is what we wanted, beds were comfy.
Stayed in May 2024
Reviewed: May 20, 2024
Lily
United States of AmericaStaff can act better at check in when you arrive a little early then expected especially if you are booked for the same day same date what does the hour have to do with anything???and not let you sleep in lobby
Stayed in May 2024
Reviewed: May 20, 2024
Helen
United KingdomNo milk (or substitute) in room. Not easy to release iron in order to use it
Location
Stayed in May 2024
Reviewed: May 19, 2024
Annette
United KingdomNo face cloths it’s the bathroom!!!!
Location
Stayed in May 2024
Reviewed: May 19, 2024
Hazel
United KingdomThe room was a little dark no main light No real contact with staff Best place to stay for Gatwick airport very close a short walk over the bridge
Clean Great location Lovely bathroom View of the runway 3/4 restaurant s Plus if u upgrade u will a free full English breakfast plus luxury room plus runway views and access to lounges with drinks & snacks plus internet Parking available great prices
Stayed in May 2024
Reviewed: May 19, 2024
Leslie
United KingdomCar parking cheaper than the short stay across the road.
Stayed in May 2024
Reviewed: May 19, 2024
Susan
United KingdomThe room environment set by sinuses off. My nose was streaming throughout the night which I can only put down to the air filters. I therefore didn’t sleep very well.
Very comfortable bed, spacious room and lovely scented toiletries m.
Stayed in May 2024
Reviewed: May 19, 2024
Kathy
United States of AmericaI can't think of a thing since my stay was only a few hours.
Very clean and quiet with a comfy bed. I would have preferred a queen or double bed but all they had was two single beds. The hotel is very modern and so very convenient when accessing an early morning flight which I was doing.
Stayed in May 2024
Reviewed: May 19, 2024
Dawn
United KingdomMore instructions needed re the parking please
Stayed in May 2024
Reviewed: May 19, 2024
Juliet
United KingdomConvenient, quiet and extremely comfortable. The bedding was wonderful!!
Stayed in May 2024
Reviewed: May 18, 2024
Kwok
United KingdomSome stains on the trash can, I had to clean it myself
Stayed in May 2024
Reviewed: May 18, 2024
Fasham
United KingdomToo hot
Great location, plenty of restaurants within location
Stayed in May 2024
Reviewed: May 18, 2024
Janice
United KingdomI thought receptionist was great - waiting staff in best restaurant were not
Perfect for an overnight stay for arriving from Kefalonia and then staying till first thing next morning for flight out again
Stayed in April 2024
Reviewed: May 18, 2024
Debbie
United KingdomThe AC in our room didn’t work properly so was blowing out hot air
The location is fabulous and the smell walking down the tunnel from the terminal is lovely
Stayed in May 2024
Reviewed: May 18, 2024
Henry
United KingdomThe hotel did not provide fresh milk or complimentary snack in room. The bathroom had a smell of drains.
Close to North Terminal
Stayed in May 2024
Reviewed: May 17, 2024
Guy
United States of AmericaBellhop supplied inadequate information about the parking fees etc, desk manager very helpful and took care of the charges, room was on the 8th floor corner room, little tired with bad carpet joints and curtains fraying on the edges.
Location for our flight out to Iceland, stayed two nights and had access to the club lounge which included hors d oeuvres and drinks. Great location overlooking the runway etc, open from 6pm till 10pm we arrived at 615 and everything was gone due to the animals staying that night, it was embarrassing to watch them lick the bowls we left and went downstairs for supper. Second night totally different smaller crowd who were well behaved. Breakfast was excellent both mornings.
Stayed in May 2024
Reviewed: May 17, 2024
Nicola
Australianice pan Asian restaurant
Stayed in May 2024
Reviewed: May 17, 2024
Lynne
United KingdomVery comfortable bed and room. Staff very pleasant and helpful. It's a great hotel to stay at the night before an early flight. We used the package that included parking during our holiday. It's incredibly convenient as both the hotel and the parking are right next to the terminal. This was a second time doing this and we will definitely do so again.
Stayed in April 2024
Reviewed: May 17, 2024
Quentin
United KingdomNothing. It is always perfect for one night.
Great location, good rooms overlooking runway and very comfortable beds. We love this hotel. The breakfast is also very good.
Stayed in May 2024
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