North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom
#1 of 15 hotels in Horley
Guests' ChoiceBased on 12847 hotel reviews
8.4Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
8.8
Value for money
7.7
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 3, 2024
Kathrin
United KingdomThe food service to the room was poor. The food was stone cold and late.
Huge room, super comfortable beds. Ideal location.
Stayed in May 2024
Reviewed: June 3, 2024
Penny
Isle of ManThe bedroom was too hot without the air conditioning and too cold with it
Beautiful clean property with lovely friendly staff.
Stayed in June 2024
Reviewed: June 3, 2024
Tara
United KingdomWhen I booked the room I thought our 2.5 year old would have her own bed (or at least a pull out) but she was given a travel cot that was far too small and hard as a rock so she had to come in with us. Not the end of the world and not impossible I just didn’t read the small print, but it definitely could have been clearer.
Location was exceptional, making the flight the next morning an absolute breeze. Staff were really friendly and helpful. Good choice of restaurants.
Stayed in June 2024
Reviewed: June 2, 2024
Roy
AustraliaNothing0
Very convenient and only a five minute walk over connecting walkway to north terminal. Room nice size, staff excellent, restaurants ok.
Stayed in June 2024
Reviewed: June 2, 2024
Nigel
United States of AmericaThe comforter's on the beds were way to thick for May and even with the A/C turned low it got very hot in the bed trying to sleep. I would suggest offering much thinner, low rated, comforter's for summer months as an option. This would have made the stay perfect.
Exception staff who made us most welcome, particularly Gideon at the Front Desk and Michelle from Housekeeping. We also appreciated the fact that the bar was not "price gouging" on their drink prices, well done.
Stayed in May 2024
Reviewed: June 2, 2024
Catherine
United KingdomThey Need more staff in the Bar area. Sometimes you can wait a long time to be served and to pay. However all the staff are very nice.
It's right in the airport terminal
Stayed in May 2024
Reviewed: June 2, 2024
Lorna
United KingdomOn checking in was asked to leave a credit card in case I had any food or drink. At NO TIME was I asked / told £100 would be taken. Absolutely outraged to find a wait of 5 to 7 days before refund. Completely unacceptable. If I had been told, no problem. Spoiled a lovely stay
Location great, very convenient. Didn’t eat in the hotel
Stayed in May 2024
Reviewed: June 2, 2024
Lorez
United States of AmericaHigher cost than other properties
Access to the airport, friendly, and helpful staff
Stayed in May 2024
Reviewed: June 2, 2024
Sandra
BrazilThe carpet was full of dust. My husband and I kept sneezing all the time we were in the room.
Location, size of bed and room
Stayed in May 2024
Reviewed: June 2, 2024
Morag
United KingdomThe bed!
Stayed in May 2024
Reviewed: June 2, 2024
Derek
GibraltarGreat location and facilities.
Stayed in May 2024
Reviewed: June 1, 2024
Jonathan
United Kingdom-
This was an excellent airport stop over- not cheap but definitely convenient for the weary traveller. The beds were super luxurious and the rooms were spacious and well equipped.
Stayed in May 2024
Reviewed: June 1, 2024
Moira
United KingdomNothing
Convenient
Stayed in May 2024
Reviewed: June 1, 2024
Mark
United KingdomStaff, rude, abrupt arrogant
Restaurant in hotel was superb,, but Staff not very friendly abrupt and arrogant. Would not stay again because of this reason.
Stayed in May 2024
Reviewed: June 1, 2024
David
United KingdomNothing
Easy access to airport Easy to park car and walk to the hotel.
Stayed in May 2024
Reviewed: June 1, 2024
Erich
South AfricaNoisy aircon in room
Very comfortable bed and excellent location
Stayed in May 2024
Reviewed: June 1, 2024
Ross
New ZealandMaybe a facecloth
Location was brilliant
Stayed in May 2024
Reviewed: May 31, 2024
Claire
United Arab EmiratesThe room was very warm and the ac did not work. I tried to call reception but they did not answer
Rooms were spacious and clean. The location is perfect if you are flying from Gatwick north terminal.
Stayed in May 2024
Reviewed: May 31, 2024
Carol
United KingdomThought the rooms were tired looking, expected better
Did not have breakfast. Location good
Stayed in May 2024
Reviewed: May 31, 2024
Joanne
United KingdomComfortable bed. Nice room
Stayed in May 2024
Reviewed: May 31, 2024
Deborah
United KingdomNothing
Convenient to airport
Stayed in May 2024
Reviewed: May 30, 2024
Gillian
United KingdomVery convenient for the North Terminal (easyJet) and a comfortable room.
Stayed in May 2024
Reviewed: May 30, 2024
Graeme
United KingdomNothing
Perfectly located
Stayed in May 2024
Reviewed: May 30, 2024
Steve
United Kingdomthis is a clean and modern hotel situated in North Terminal. very easy to get to and convenient if you have an early flight. the fact you dont have to get a shuttle bus saves you 45 minutes in transfer each way. check in was very quick which is nice. only a quick overnight stay so didnt get to use any of the facilities.
Stayed in May 2024
Kuşadası, Turkey
Auckland, New Zealand
Mieussy, France
Valladolid, Spain
Les Deux Alpes, France
Shanklin, UK
Yala, Argentina
Štip, North Macedonia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content