Dinner service in the restaurant was slow, but it was a Sunday night, and when the food arrived it was plentiful and well cooked.

Comfortable, clean and convenient. It was exactly what we hoped for.

Stayed in June 2024

The price for the spa should be in with your stay or at least get 50% off per person for staying customers.

The spa was gorgeous, rooms were clean , spacious and fully equipped.

Stayed in June 2024

Evening meal not the best

Stayed in June 2024

Nothing

We were upgraded to a suite which was a lovely surprise and it was all very nice

Stayed in June 2024

Had to pay extra to use jacuzzi/sauna.

Location, . Breakfast and hotel nice clean and spa all good.

Stayed in June 2024

- the breakfast was awful, not included in the price and was an additional £12 per morning yet was awful quality with small portions

- Spacious rooms - Great location - Friendly staff

Stayed in May 2024

In our room there was noise from a machine on the roof.

The service and the food in the dining room was excellent.

Stayed in May 2024

We could not have the window open due to a noisy air con unit on the ground below our window. Resulting in our being hot and stuffy. We also could hear the fire doors opening and closing Late at night and early morning when guests were entering and leaving their rooms.

Lovely setting and walking distance to town. Nice breakfast pleasant staff.

Stayed in May 2024

The room was on 1st floor and a bit too far to walk to as my husband has mobility issues. This made it difficult with so many doors and luggage to encounter. The meal was good and plentiful, but we had to ask for the foccacia with the starter as it had been forgotten. It didn't taste great either.

The welcome was great and highly amusing with you resident ducks, Daphie and Donald! Lovely comfortable room. The restaurant staff were efficient and friendly and meal was plentiful tasty and vegetables were good.

Stayed in May 2024

Rooms a little dated and dark.

Beautiful setting, convenient location.

Stayed in May 2024

The evening meal that was booked on the internet was pricey and we had to pay extra for certain additional items.

The position, as an easy walk to Llangollen town centre, staff were very customer friendly and countryside views are lovely. Spa facilities were great.

Stayed in April 2024

No wi-fi signal in my back of hotel bedroom maybe they could do with some boosters for better signal. The spa costs an extra ££10 for an hour and £2 for a towel even if you are a guest (unless you book through their own site). I found this off putting and didn`t bother to use the spa. The bar meals are expensive and they really need to sort out the bathrooms. The shower has half a door so bathroom floor gets very wet, the toilet roll holder is on the far side of the room from the toilet so unless you have elastic arms you can`t reach it and there is no shelf to put your toiletries.

Room was very nice the hotel is in a lovely location and the lounge and bar area are very nice. The carpark is large and it is only a short walk to the town centre. The staff are very helpful and friendly.

Stayed in May 2024

We had to wait a long time for lunch ; somehow the order had not gone thro to the kitchen , which was a pity.

Rooms are comfortable and bathroom facilities good.Nice breakfasts are served at 'The Wild Pheasant.'Parking is excellent which means you can walk into town - very handy on a bank holiday weekend.

Stayed in March 2024

The rooms were a tad dated but still nice.

The hotel was on a large property just on the edge of town, lots of parking and easy to find. Our room was spacious, clean and comfortable. Town was just a short drive or walk away. Friendly and helpful staff. Would return.

Stayed in May 2024

Unable to have a swim before 10 am

Clean and comfortable

Stayed in May 2024

Shower cubicle was a bit small

Great location, very peaceful surroundings. Staff friendly and helpful

Stayed in May 2024

Breakfast although tasty,an expensive extra for cooked,also not flexible with breakfast times

The front grounds are spectacular Reception staff exceptional Room comfortable Spa was a bonus

Stayed in May 2024

Comfortable Stay and pleasant staff, would recommend!

Stayed in May 2024

Disappointed that there was such a large charge to add our dog to the booking. £30 per night seems steep when the rooms aren't cleaned daily.

Lovely place and very dog friendly. We've not stayed in a hotel with our dog before. Staff did so much to make everything simple.

Stayed in May 2024

Don’t realise the pool was over 16 until we got there

Clean rooms

Stayed in April 2024

Bathroom was a little tired. Lack of communication between staff.

Well situated. Food very good.

Stayed in April 2024

Breakfast was a bit of a disappointment. Eggs on first morning were over cooked and we had to ask for decaf teabags on all three mornings. Second morning we weren't even on the list for breakfast.

Location was good, car parking not a problem.

Stayed in April 2024

The dining areas were all very good and I had courteous service from those who served me.

Stayed in April 2024

The bed was the most uncomfortable bed I’ve slept in for years. The food was average too, with the beef and vegetables served slightly warm and very fatty.

The location, the hotel and the staff were great.

Stayed in April 2024