Hougue Du Pommier Road, Castel, GY5 7FQ, United Kingdom
#3 of 5 hotels in Castel
Guests' ChoiceBased on 249 hotel reviews
8.8Cleanliness
9.4
Comfort
9.3
Location
8.9
Facilities
8.9
Staff
9.4
Value for money
8.7
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 June 2024
Abbie
Guernsey-
Beautiful grounds and they were very accommodating for me and father and 2 dogs
Stayed in June 2024
Reviewed: 10 June 2024
Allison
GuernseyMeal in the evening was very disappointing, didn't actually eat it.
breakfast was lovely as was the actual room.
Stayed in June 2024
Reviewed: 8 June 2024
Helen
United KingdomAlthough we were happy with our room, I had mentioned upon booking this trip it was primarily to celebrate a 60th birthday and there was no acknowledgment of this upon or during our stay. Also the towels were not changed at all during our stay which was only 5 nights but felt as though this would have been nice.
Good location, 15 min walk from sea front. Friendly staff, excellent breakfast & good choice for evening meal.
Stayed in June 2024
Reviewed: 8 June 2024
Grzegorz
PolandVery nice hotel in the countryside:). Helpful staff. Nice surroundings
Stayed in June 2024
Reviewed: 4 June 2024
Michelle
United KingdomEverything!
Lovely Hotel, close to fantastic beaches. The room was great, nicely furnished, lovely comfortable bed and bedding. Nice products in the bathroom. Friendly staff, nice breakfast with wide choice of breads, pastries etc, plus cooked options. We will return, highly recommend!
Stayed in June 2024
Reviewed: 3 June 2024
David
United KingdomLocation wasn’t perfect but wasn’t a problem.
Clean, well run, good facilities.
Stayed in May 2024
Reviewed: 3 June 2024
Jeffrey
AustraliaVery nice hotel, the staff are friendly and helpful, breakfast was very good.
Stayed in May 2024
Reviewed: 3 June 2024
Aiga
United KingdomStaff were good, but need to pay more attention to details,for example, open the wine bottle ,change fresh flowers onthe tables...
We have got everything we need, beds are comfortable. My daughter was happy about the pool. Good breakfast to order from menu. Friendly and helpful staff
Stayed in June 2024
Reviewed: 3 June 2024
Tim
United KingdomWe couldn’t fault the hotel or staff apart from an additional charge for a hot chocolate for breakfast which we declined.one of us had coffee so we did expect another hot drink such as hot chocolate included in the breakfast. No other hotel has charged extra #disappointed
We arrived at 10.15 am hoping to drop our bags as we were cycling around the island,fortunately our room was ready so we were checked in and shown our room,so kind of the reception manager to allow an early check in. We had an evening meal which was excellent,again staff were attentive and very professional. Room was excellent.
Stayed in June 2024
Reviewed: 2 June 2024
Clifford
United KingdomWhat’s not to like.
Excellent breakfast and dinner. Lovely heated pool. Lovely grounds.
Stayed in May 2024
Reviewed: 1 June 2024
Janet
United KingdomThe smart tv only worked the first night and it wasn’t fixable during our stay. We were offered another room for the last night but didn’t move due to the inconvenience of moving.
Beautiful accommodation, lovely staff and exceptionally clean. Breakfast was brilliant and really appreciated a breakfast bag when we had an early ferry.
Stayed in May 2024
Reviewed: 29 May 2024
Phoebe
United KingdomInternet kept disconnecting but not a major issue as didn’t need it much. Would recommend booking taxis via phone call rather than app. 10 minute drive to town (not a negative just so people are aware)
Beautiful and peaceful. Looks exactly like the photos. Pool is heated so we were able to swim everyday. Staff were super friendly and helpful. Breakfast was delicious, with vegan options and coffee refills. Family suite was spacious for the 3 of us. Already booked to stay again!
Stayed in May 2024
Reviewed: 27 May 2024
Scott
United KingdomWould've like bath robes in the room
Quiet comfortable and clean
Stayed in May 2024
Reviewed: 27 May 2024
Nathalie
AustraliaThis hotel had everything we wanted including an excellent breakfast - superb value for money.
Stayed in May 2024
Reviewed: 26 May 2024
Peter
NetherlandsSunbeds at the swimmingpool
Nice breakfast, plenty choices. Modern rooms, heated pool.
Stayed in May 2024
Reviewed: 21 May 2024
Lorraine
United KingdomBreakfast, staff, welcome, quiet, excellent location in the island
Dutiful property! Recently refurbished to a very high standard.
Stayed in May 2024
Reviewed: 18 May 2024
Stokes
New ZealandTo get from our room to the breakfast area we had to walk outside by an uncovered path. We were lucky enough to be able to get there without getting wet, even though the weather was not good during our stay.
We were given a downstairs room which was comfortable. It was possible to walk to the coast and a supermarket. Breakfast was good and staff helpful. They were still preparing for the tourist season when we were there, so by now the parking and other aspects should be improved.
Stayed in April 2024
Reviewed: 18 May 2024
Julie
United KingdomNil
Good choice of breakfast
Stayed in April 2024
Reviewed: 18 May 2024
Jeanette
United KingdomThe rooms , in lovely grounds , food , lots of parking
Stayed in May 2024
Reviewed: 16 May 2024
Sheila
United KingdomMaybe a 'welcome pack' in the room with WiFi code (it was in reception) local bus times, map and places of interest etc. This is a minor point though and not a complaint!
The staff were absolutely lovely, really helpful and attentive. Our room was fresh, comfortable and clean. The breakfast is delicious, with a choice of cooked and plentiful array of continental selection.
Stayed in May 2024
Reviewed: 16 May 2024
Peter
United KingdomNothing
Spacious in natural surroundings. Food excellent and good ambience in dining room and throughout. Excellent location convenient for beach. Will return.
Stayed in May 2024
Reviewed: 12 May 2024
Barbara
United KingdomLovely staff, a real asset to the hotel. Great location, easy walk to Cobo bay. Cute resident cat
Stayed in May 2024
Reviewed: 11 May 2024
Guernsey001
United KingdomNothing
Breakfast was brilliant. Staff were very welcoming
Stayed in May 2024
Reviewed: 10 May 2024
Rachel
United KingdomFriendly staff. The food was great. Presented really nicely.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content