Weren’t topped up with tea or biscuits after our first day, found a packet of cigarettes and some socks under the bed that weren’t ours, rooms were super hot and no aircon and it wasn’t particularly warm outside especially overnight (September stay). Terrible WiFi and not much phone signal so would have been no good for a business stay if I needed to work. Not great for the money. For the cost I would stay elsewhere next time

Good location (but no car park). Comfy bed, nice shower pressure.

Stayed in September 2024

Very warm in room 20

Location

Stayed in September 2024

The reception was oddly staffed. No permanent staff so you ring a bell. Having waited a while someone would come, often eating their tea/breakfast behind the desk. At nearly £200 per room this didn’t feel very special. Some staff great. Others looked bored.

Great location. Really stylish rooms if a bit hot. Great bar next door.

Stayed in September 2024

Staff were very friendly and helpful. Toilet did work and ran all night and there was no maintenance on duty otherwise our stay would have been perfect.

Stayed in September 2024

Location, easy access

Stayed in July 2024

Rooms warm with poor ventilation, dangerous secondary glazing limited access to sash windows. Stopped the validation discount for NCP

Location, clean and wholesome breakfast

Stayed in September 2024

Bigger bed. Air conditioner was portable and we needed to leave the window open.

Great breakfast and friendly staff. Very clean bathroom.

Stayed in July 2024

There’s nothing I didn’t like

Really good value for money - no complaints!

Stayed in August 2024

room was very small, but it was very well appointed

quiet but central location - near to a car park

Stayed in August 2024

We arrived less than an hour before check in and the room was ready but we were told we would have to pay £15 to access. However we did get a drink down the road and when we came back our bag had been taken to the room so all good in the end. The AC unit belongs in a museum and is very noisy. We didn't want the windows open at night on a Sat as it was noisy but putting on the AC was also noisy and it was too hot not to.

Room and bathroom size. View and location.

Stayed in August 2024

Our room was pretty small and the layout awkward to navigate. The giant aircon unit didn’t help!

Location was great, staff were friendly and the room was clean.

Stayed in August 2024

Access to rooms is through little corridors with steps

Location

Stayed in July 2024

The flat door needed a really strong push using the app.

Great location in the historic part of the Lace Market and Hockley. Well set out flat and comfy beds.

Stayed in August 2024

Great location; near to the shops, pubs and clubs! We parked on a small carpark a little further down the road from the hotel (County House) which was £12.50 for 24 hours. The Blind Rabbit, Pitcher and Piano and The Magic Garden are all great places to visit for drinks and I'd recommend visiting Copper City for breakfast *chefs kiss*. Hotel staff were great, room was nice - we had a good view of the churchyard from our window too. We would definitely revisit here!

Stayed in August 2024

The only concern we had was the room was stiflingly hot on an already hot day. We couldn't open any windows as we had a ground floor room and we were puzzled as we found the bathroom towel heater switched on and red hot. There was a small fan in the room which was very welcome indeed but a portable air conditioning unit would have made all the difference.

The room was exactly as advertised and very comfortable. We both slept very well. For breakfast there was everything to eat a person could possibly want, we didn't need to eat again until late in the afternoon. The central location couldn't be better and The Court of Justice Museum is directly across the road.

Stayed in August 2024

Didn't seem to be any lighting for the outside area. The only food available apparently from the lovely breakfast was Pizza, wich was freshly prepared.

Friendly & helpful staff, central but quiet location. Generous size room with private courtyard.

Stayed in August 2024

Close to bars & shops

Stayed in August 2024

30 pounds for an early check in fee is not great. Lots of people were getting ready for weddings there before 12 and due to the location it's likely this is common. So letting people into their rooms early if they are ready to be used would have been better than them getting ready in the hall or downstairs toilet.

Great location and not loud at all even though it's in the hub of lace market. Really comfy rooms with good air con and bathroom facilities. Rooms are big too with period features. The lift up to the higher floors is useful as the stairs are steep due to high ceilings. Overall very good room

Stayed in August 2024

Nothing

Location, and felt very safe

Stayed in August 2024

i got charged twice, my billing was disgraceful at the reception and now i have to wait for the return of my money in to my account....not good!

staff was welcoming , did anything you request.

Stayed in August 2024

Although nice room, did not justify the price. Overnight stay ended up being very expensive.

Staff were super friendly, room was nice, also offers a cool pizza to room service (although they were out)

Stayed in July 2024

One of the 3 rooms we booked had no opening windows and was incredibly hot

The rooms were nicely presented, easy to check in although an early check in fee was charged. Public car park was very near and hotel is in a great location. Adjoining pub provided a very tasty breakfast as well as a nightcap!

Stayed in July 2024

N/A

room

Stayed in July 2024

Room was pretty hot, no aircon but fans

Room was very comfortable with good facilities

Stayed in July 2024