Front desk employees are not helpful, they refused to give my invoice even all paid online and still its not sent ,you will possibly see them eating fast food in the front desk and watching movies without welcoming you when you arrive to hotel.

Perfect location, balanced cost benefit ratio.Room conditions are not well at all but still acceptable.

Stayed in November 2024

There could be a cafe open in the day.

Very stylish and comfortable.

Stayed in November 2024

Our room was a bit small with the bed in front of the window which meant you couldn’t get round to pull the blind down, the window was frosted so you couldn’t see out, I’m guessing where we were in the building there wasn’t a good veiw it let light in but would have been nice to have had a veiw & access to the blind.

I liked the interiors, the bathroom was gorgeous.

Stayed in November 2024

Breakfast was extremely poor, and even though some stuff is included, basics like cappuccino are extras. The bathroom was super small, some spots in the room are not properly cleaned

Spacious room, nice position, comfortable bed

Stayed in November 2024

Breakfast, it was under capacity and the quality of the food was below average.

Location, size of the room, value for money.

Stayed in October 2024

Breakfast area was crammed Breakfast selection was small and some of the things that were served, once emptied, were hardly replenished (mozzarella and sweet pastries for example). Had breakfast 3 mornings out of the 4 I stayed there and not once did anyone from the staff come ask me about wanting coffee or tea, which were not readily available for serving. The hotel is directly under two underground lines so if it's quiet in the evening/morning you can feel the room vibrating as the metro goes. Asked for the invoice to be sent via email as I checked out - it's been 5 days since and I haven't received it.

Staff was lovely Comfortable bed The little sink and coffee corner were a nice touch Fast and smooth checkout

Stayed in October 2024

The shower screen on the tub was too small to prevent water from wetting the floor after each shower.

Perfectly located. Close to public transports, shops and restaurants. And a short walk to Hyde Park.

Stayed in October 2024

The room is really small.

The location is great!

Stayed in September 2024

Small bathroom Small closet, not much room for hanging clothes

Great location. Clean Friendly & helpful staff

Stayed in October 2024

The service charge rendered. I still have to receive my refund. Service charges should be volunteered by the people staying and not thrust on a customer.

Didn't have the breakfast

Stayed in August 2024

Great location in a nice area close to underground stations. Very modern and immaculately clean. Staff is super friendly. As in rest of London rooms are in the small side but at this price range overall I was very impressed.

Stayed in October 2024

Booked a junior suite and was happy with the spacious room. Location is also ideal- few minutes walk from the tube

Stayed in September 2024

I was cold in the room and the water in shower git suddenly from warm to cold

Style design clean

Stayed in October 2024

The location, staff very friendly and accommodating

Stayed in September 2024

The sofa was comfy and in front of the bed, however it was longer than the bed which made the entrance to the bathroom a bit uncomfortable. The bathroom door and windows made a squeaky sound whenever opened and closed.

The location is great. Many grocery shops, restaurants, and cafes were very close by. 1 minute walk to Bayswater underground station and 3 minutes walk to Hyde Park.

Stayed in September 2024

Breakfast spread could have been better

Comfortable and clean

Stayed in September 2024

I would say the room was really small, with just enough space to manoeuvre around the bed to walk around it. But this is in the middle of London, and I can't imagine there'll be a lot of hotels with spacious beds unless it's a 5 star one or something. Also, we couldn't open the windows, but we were below ground level, so that could be the reason why. None of these felt like big issues to us.

The hotel was really comfortable. Very clean and meticulously arranged. We got complimentary tea and coffee sachets, and there was an empty fridge in the room where we could store drinks and food. The bathroom was nice, very modern, with a marble sink and a marble shower. The bed was very comfortable and we enjoyed our short stay there.

Stayed in July 2024

Bed comfort, value for money, Noise from other guests in adjacent rooms.

Proximity to Tube station, Ease of check in, Bathroom was luxurious, Nespresso brewer, and snacks provided.

Stayed in September 2024

Nowhere to really put your luggage, so I had to leave it in room corridor near hanging space.

Rooms were clean and stylishly furnished.

Stayed in September 2024

The only thing that could’ve been better was the water went down extremely slow in the bathroom sink. Other than that our stay was a pleasant one.

The Staff was always kind, especially, Jilhane. She remembered us from our visit almost a year ago and welcomed my daughters and I with a warm smile and lovely greeting each time we passed her at the reception desk.

Stayed in August 2024

The rooms were too small and checkout was to early.

Great location. The rooms were tiny but it was clean.

Stayed in September 2024

Unfortunately no longer vegan

Excellent position in the west of London

Stayed in August 2024

Breakfast was okay

Location was good. Close to Hyde Park

Stayed in August 2024

The location and staff were very nice!

Stayed in August 2024