The manager gave us a piece of paper during check in about breakfast time. We did not realise breakfast was actually not included. It would have been nicer had they check at the time and told us our options instead of having us walking into the restaurant and being turned away.

Stayed in June 2024

Hotel needs updated

Location was great

Stayed in June 2024

Some facilities i.e windows were a bit run down, not many lifts so it got crowded getting to and from the room, car park not well sign posted, tricky to locate

Excellent location, great view from the room, bed was super comfy

Stayed in June 2024

Nothing to report

The location was fantastic. Staff really friendly nice and helpful

Stayed in May 2024

It was very worn and outdated in places.

The reception Area was really nice

Stayed in June 2024

Rooms could do with upgrading Cleanliness of room wasn’t great, hair in bath, small bits of food (nuts) on the floor Outside the main entrance were to many homeless people gathered

Staff were excellent Food from restaurant and at breakfast very good Location was excellent for the purpose of my visit TV in room was good

Stayed in June 2024

Room was near noisy lift so was kept awake. Quilt was smaller than the cover. Shower leaked all over floor

Very good location

Stayed in June 2024

Nothing

Location to everything

Stayed in May 2024

No toilet in the Bar Restaurant floor/area. No real ale or craft beer on tap in bar

Location, breakfast, view from 3rd floor restaurant/bar, bath in room,

Stayed in June 2024

The room looking tired and in need of refurbishment. The windows ready for replacement. It was stuffy due to air conditioning not working properly. The only chair in the room was badly stained on the seat. The bed base was formed by two sections not joined correctly and had moved apart.

Complimentary glass of prosseco on arrival and another free drink in bar. Good breakfast. Friendliness of staff. Location excellent.

Stayed in June 2024

Yellow toilet seat, tiles around the bath were disgusting. The was a massive TV on the wall but no good channels to watch. Windows were dirty. I booked a twin room and expected 2x small double beds as pictured on the website, we got single beds. It looks luxurious on the website but it isn’t. The reception wasn’t where it said it was, on the 1st floor. Checking in was mayhem.

The front of house staff were nice.

Stayed in June 2024

The A/C wasn’t too strong so the room got very warm

Nice clean room, comfortable bed and great location

Stayed in June 2024

Piccadilly gardens area look chaotic. We witnessed a group fight and the guy was hit and fell right in front of my husband. I did not feel safe walking around nearby the hotel. I like the hotel but not its location.

Accessible to public transportation, easy to reach our location

Stayed in June 2024

We reported The desk lamp did not work and the helpful staff couldn’t fix the lamp. There was no other lighting options for the desk/tv sitting area. Without a working desk lamp we couldn’t use our laptop to answer our emails.

Excellent location near to Manchester Piccadilly railway station and trams. around the corner was China Town or the free bus service to get you around.

Stayed in June 2024

Since our last stay a few years ago it does appear to need a bit of a refurbishment. The room as are ok but a little damp in the bathroom. And room was stuffy.

The location is great, really friendly staff.

Stayed in June 2024

The bathroom wasn’t clean, there were wee marks on the toilet that simply needed to be wiped off, the toilet roll was wet so had clearly been dropped, the sink had toothpaste round it, the bed had a stain and the lamp on the desk did not work marking the desk useless.

The location was great. The entrance was beautiful, check in smooth and staff friendly.

Stayed in June 2024

You could tell that the hotel was an old building, it did look tired in some areas.

Excellent location for travelling around Manchester, staff in checking area were extremely welcoming and helpful.

Stayed in June 2024

Bit dated, bar closed early

Great location near town and metro link

Stayed in June 2024

Nothing

Great location, friendly staff at check in

Stayed in June 2024

The room door didn’t shut well and the additional lock on the door was broken. Bathroom could do with some maintenance attention, grouting, replacement toilet seat

Location.

Stayed in June 2024

On site bar closed before 12pm we turned up after a concert it was 11.45pm and they said it was closed we couldn’t even get a bottle of wine for our room unless we ordered it from their app ridiculous on the plus the reception staff gave us a couple of glasses of Prosecco for the mishap

Location clean

Stayed in June 2024

Nothing

Nice polite staff

Stayed in June 2024

Bedroom was small and quite outdated

The hotel bar

Stayed in June 2024

The shower leaked and flooded the floor. Expensive for 2 nights for what was a very basic room. Bed a little uncomfortable

The hotel was clean and centrally located so really good for getting around

Stayed in June 2024