Nothing.

Staff were very helpful and friendly. Loved the hotel and it's history. My dog was made very welcome too.

Stayed in September 2024

Clean and comfortable Helpful staff

Stayed in September 2024

N/A

A good central location for our onward journey, large car park. Staff very helpful and friendly

Stayed in September 2024

Our room was rather warm and with it facing out on to a busy road it was noisy with the windows open. The surroundings of the hotel aren’t too pleasant, but are as you might expect for a hotel offering the convenience of being opposite a main-line station.

Although the Crewe Arms has undoubtedly seen better days, it made for a perfectly adequate overnight stop. The staff, from the girls at reception to the cleaners, were as friendly as we have ever experienced. The breakfast was self-service and helped make for a prompt departure.

Stayed in September 2024

Shower was rubbish, no pressure at all

Room was clean and tidy staff were helpful and friendly

Stayed in September 2024

Beds Too springy for me , I could actually feel the springs of the mattress. When lying on the bed. Maybe it was my luck on the night . But yes certainly felt well used

Location was first class straight off the train Friendly staff, cleanliness off the place also Buffet breakfast is good value for the price paid

Stayed in September 2024

Cooked breakfast could have been warmer.

Excellent value.

Stayed in September 2024

ARRIVED JUST AFTER 1900 TO BE TOLD THE KITCHEN WOULD NOT BE OPEN MUCH LONGER MENU CHOICE WAS A LITTLE LIMITED

HOTEL WAS VERY CLOSE TO STATION HENCE THE CHOICE ROOM OVERLOOKED THE STATION

Stayed in September 2024

The beds were very soft and springs could be felt but the duvets and pillows were lovely and we did find them comfortable enough. Unfortunately as I was nodding off the water pipes were making a loud noise which kept me awake for about an hour (my son was thankfully sparko!!). I know it was the pipe as I tried running the tap as the sound changed but wouldn't stop. I was relieved when it finally stopped. Other than that the noise from the road and station was barely noticeable so it was a shame water pipes kept me awake.

The hotel was easy to find, parking was easy and the staff were lovely.

Stayed in September 2024

The problem we had was that the shower didn't work, but that was reported.

It is a perfect hotel for all travellers, but especially those who love locomotives you can get brilliant views, the room was clean and the beds comfortable.

Stayed in September 2024

Lack of milk sugar and teabags to go with the kettle in our room only managed 1 cup of tea each , And breakfast was a bit slow although they was doing a buffet breakfast which we liked sausages could be better

Excellent service, comfortable bed , staff were very friendly, and could get a cold drink at 3 am which was excellent

Stayed in September 2024

Couldn't ask for more for the price, room was big, clean and comfortable, with tea coffee facilties only slight issue was the radiator was stuck on, and window had to be closed due to road noise. Bathroom clean, Had a quick evening meal, again plesent for the price. There is a Tesco express, Starbucks and Greg's 2 mins walk if required. Would stay here again if needed to Hotel fine for a 1 night stop over.

Stayed in September 2024

The way the shower is designed made it leak/drip water over the bathroom floor

Super convenient location, very comfortable bed, spacious room, and staff were very nice.

Stayed in September 2024

Couple of minor things need fixing, eg the cold tap on the bath in the bathroom as a bit loose

Lovely character for an old railway hotel. Well equipped and very friendly and helpful staff.

Stayed in September 2024

Area around the station is rough..... breakfast is basic

Great value for money. Clean comfortable room

Stayed in July 2024

I didnot like the room i was allocated at first it was not that clean very small and no lift accecess to third floor which was very umconfortable and annoying

Location and staff attitude

Stayed in September 2024

No air con room very warm

Close to the station and for what we needed.

Stayed in September 2024

No it's ok

Evrifing

Stayed in August 2024

Unfortunately, there were far to many remedial issues withing the rooms (although I've since been informed there are planned renovations for the rooms to start in October (2024). We had X3 twin rooms... all three had loose hot tap fittings, loose bathroom floor tiles (grout missing). One room, the bathroom door was too big for the frame (not acceptable when sharing a twin room). Noisy plumbing- you couldn't flush the toilet at night in fear of disturbing other guests! Handles came off wardrobe doors. The toilet roll holder fell off the wall and couldn't hold a roll of paper. (Room 224)... the window (on the Hinge side) didn't close the the frame seal and so, there was a constant draft (it was a cold and windy weekend) and the same window, the window recess wall panelling (painted Ply wood) was broken (snapped) exposing sharp splinters! The was water damage to the coving (to the left off the window and the sealant in the bathroom was loose or missing in places! (In my personal opinion, room 224 should have been withdrawn from rental). Most of the issues were small easyfixes which could have been remedied at very little cost (general maintenance).

What a lovely location steeped in History (Queen Victoria stayed here regularly and donated a feature fire place). The staff are really friendly and engaging and willing to go the extra mile to help you. A Lovely (recently renovated) restaurant/bar with reasonable pricing.

Stayed in August 2024

Just a couple of electric glitches which staff were responsive to

Fantastic old building with a lot of charm, clean, friendly staff, great location for train travel. Like that it had a restaurant for a quick overnight stay

Stayed in August 2024

The floorboards were very squeaky

Convenient for the railway station shops and pubs

Stayed in August 2024

Wasn't so great for my asthma

Ideally situated a minute walk from crewe station

Stayed in August 2024

No draught beers

Location

Stayed in July 2024

Extremely soft bed.. Made sleep difficult. Trains

Parking. Very close to station.

Stayed in August 2024