Although we had a very quiet room we were woken early by housekeeping in their adjacent staff room

Lovely old building and grounds with lovely decor and excellent facilities and the extra touches i.e a little ‘help yourself’ pantry on each corridor great food and service in both restaurants

Stayed in August 2023

Didn't appreciate the wait in 1772 and the orangery. You felt as if the staff had forgotten about you. It took an age for our afternoon tea to appear; over 30 minutes and at lunch on Sunday after our initial welcome it took 3 staff coming to the table just to get our ordered bottle of water before we managed to get anyone to take our order. Our drinks order seemed to sit at the bar neglected for at least 10mins! The Spa was wonderful although there was a vast difference to the helpfulness and proactivness of the reception staff on the Sat and Sunday; much more helpful on Sunday. The drinks were overpriced!!

Loved tge hotel and tge grounds. The house was beautiful. We had an amazing meal in Yu and enjoyed the Spa facilities, our treatments were amazing. Thought the drink on arrival was a lovely thought. Very clean and vibrant hotel.

Stayed in August 2023

I didn’t like to leave. I had a lovely relaxing time. I really enjoyed my stay

Everything was more than I expected. The Staff was lovely, friendly and very helpful

Stayed in May 2023

Room was fine but bathroom very restricting for a larger person

Staff very friendly in all areas. Luved the outside pool and pool bar !!

Stayed in August 2023

The fitness area seemed a bit of an afterthought and the outdoor pool would benefit from a clean

Very clean and well appointed, lovely hydro pool and the restaurant was good, young but knowledgeable staff.

Stayed in August 2023

We took our two dogs and the hotel is very dog friendly and welcoming. The staff were lovely and helpful and we really had a relaxing weekend away.

Stayed in August 2023

Nothing!

Really good all round. Getaway defined. Amazing facilities, wines and food. The staff were outstanding - we would call out Maria at reception, and Ben in the restaurant area for top-class service but frankly ALL staff were so welcoming and made sure our stay was special

Stayed in August 2023

See above.

Overall great but rooms too sparse/cold - need more (good quality) furniture/soft furnishings to make them nice and cosy. Thick Curtains would be a real plus. Poor quality books on bedside table (looked liked they’d been purchased from a 1980’s car boot sale) need to be replaced - really cheapen the feel of the room. Taps in bathroom loose (room 32). Shower far too high for me (I’m 5 foot 4), water pressure not great and water not hot enough. Cleaner walked in on me at 10:20 just before check-out when I was naked! :) not sure other guests would see funny side…

Stayed in August 2023

I think the breakfast could have been a little better.

This was a gift for my parents alongside a visit to Highclere. They had such a wonderful time and I think they preferred their stay more than their trip to Highclere. The staff were amazing and couldn’t have done more to welcome them and do little surprises for their arrival. They also loved the meal they had in the restaurant and walk around the grounds

Stayed in July 2023

I wrongly thought that breakfast was included in the price.

Very clean, nicely decorated, good service and facilities. Cosy.

Stayed in August 2023

Zero

Everything- the staff are ultra good. Like really good. Service impeccable throughout. Attitude infectious. Standards high and they want to exceed expectations

Stayed in July 2023

The food was exceptional and service second to none

Stayed in July 2023

Nothing!

The service, the decor and the little touches like a glass of rose on arrival and a pantry for late night snacks!

Stayed in July 2023

We upgraded to Classic rooms which was a good idea as the rooms were small and very basic especially when compared to other hotels in the same price range that we have stayed in in the UK and Ireland.

The Retreat was close to the venue we were visiting. The food was good

Stayed in July 2023

We didn't opt for breakfast as it was a bit pricey if not pre-booked, but it wasn't too bad as we were quite full from dinner the night before in the hotel restaurant which was delicious! Next time we will pre-book!

Beautiful hotel with fantastic attention to detail. Staff were friendly and very helpful. Room was impeccable. We even went in the outside pool which was really nice and not too cold!

Stayed in July 2023

The pool at the spa area didn’t work.

We were greeted by a lovely lady at the reception with a nice glass of Prosecco and accommodated us in our room. Great staff at the restaurant for dinner and breakfast. They looked after us the whole time and nice touch providing me extra gluten free during my breakfast.

Stayed in July 2023

Beautiful setting in the English countryside - I loved everything about Elcot Park!

Stayed in June 2023

No full length mirror in room

Exceptional dinner. Very attentive staff Very comfortable bed

Stayed in July 2023

No air con

Breakfast great even though continental, great pantry, nice coffee in room and fresh milk, nice spa

Stayed in July 2023

Lovely building and grounds

Stayed in July 2023

The room was not equipped or set up correctly, furniture set up was odd, no place to sit down to complete hair/makeup,very annoying, and although the room was well sized, the usage of the furniture set up was not correct. Our room was located next to housekeeping staff, and was in noisy. The spa and steam room needed better cleaning and better attend attendance too.

The location was quiet and beautiful. And Pet friendly The staff helpful. The small spa and gym area nice. Several different places to eat and drink,tennis court a bonus. And a self help pantry a plus overal delightful! On offer is also a small courtyard with cafe/wine shop.

Stayed in July 2023

The room was very hot.

Excellent hotel. Exceptionally beautiful interior and location. The food was top notch. All staff took pride in their work delivering above and beyond. Loads of extra details which made the stay special.

Stayed in July 2023

Staff very friendly , good location , organised , clean , comfortable bed and pillows.

Stayed in July 2023

We liked everything!

A stunning retreat in a stunning location. Great facilities, the spa, the restaurants. We enjoyed walking in the pretty grounds. All the staff were very welcoming.

Stayed in June 2023

It was all perfect except for the problem of flies in the bedroom! Apparently the hotel was having a problem with flies in all the rooms, which did detract from the enjoyment of the experience.

Stayed in June 2023