Elcot, Newbury, RG20 8NJ, United Kingdom
#4 of 16 hotels in Newbury
Guests' ChoiceBased on 649 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.2
Facilities
9.0
Staff
9.1
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 12 October 2023
Holly
United KingdomFantastic night away - welcome drink on arrival and free pantry along with the tennis court and spa and lovely food at Yu restaurant all made our stay so enjoyable that we are making it an annual event
Stayed in October 2023
Reviewed: 2 October 2023
Dill
United KingdomIt felt very inviting from the very start. The room was lovely and the spa and outdoor pool area were just what we needed for a relaxing stay. The attention to detail and the free pantry is a brilliant and welcoming extra.
Stayed in August 2023
Reviewed: 30 September 2023
Lee
United KingdomThis isn't really a negative, but please sell the Kings Ginger in the wine shop.
We had a lovely room with a very comfortable bed and hotel facilities were very good, including the grounds, little spa, outside swimming pool, which had a fantastic view, and the glass of wine on arrival at reception was lovely touch which made us feel very welcome and relaxed. Also the food in the evening was excellent, as was the lounge area for an after dinner nightcap.
Stayed in August 2023
Reviewed: 28 September 2023
Clare
United KingdomThe room was comfortable, clean and very well furnished. Loved the free refreshment area. Spa area was great too - clean and well kept. Lovely outdoor pool area.
Stayed in September 2023
Reviewed: 24 September 2023
Yvonne
IrelandIt was perfect
The warm welcome. It’s just oozing understated elegance.
Stayed in September 2023
Reviewed: 20 September 2023
Liz
United KingdomSignage from the Bath Road is very poor and doesn't sell the property. Staff in restaurant very inexperienced.
A beautiful refurb of a gorgeous building. Lovely comfortable beds with well appointed rooms and common areas.
Stayed in September 2023
Reviewed: 17 September 2023
Hugh
United KingdomI appreciate that it’s coming towards the end of the season but the pool was looking a bit uncared for and in need of a good clean. The room service menu was a bit sparse .. and a little overpriced.
The property has even refurbished to a high standard and competes favourably with similar establishments in the area
Stayed in September 2023
Reviewed: 15 September 2023
Jane
United KingdomNothing!
In a secluded location, the hotel had a choice of restaurants and very good leisure facilities. The food was really delicious and the staff were very professional and helpful. I loved the room and the larder where guests could help themselves to drinks and cookies!
Stayed in August 2023
Reviewed: 14 September 2023
Mark
United KingdomOverheated rooms and extensive allocated child times around the pool which made it noisy
The location, the setting, facilities and dining. Staff were very welcoming and professional.
Stayed in September 2023
Reviewed: 11 September 2023
Michael
United KingdomBreakfast rather disappointing
Stayed in September 2023
Reviewed: 9 September 2023
Emma
United KingdomI had an amazing stay and would return, but the food was just average. Pasta dish was tasteless and wasn’t cheap. Olives were hard.
Beautiful hotel. Stunning grounds. Views are amazing. The outdoor pool was lovely. Staff great! Such a relaxing time and would definitely return
Stayed in September 2023
Reviewed: 8 September 2023
Charlie
United KingdomA great stay !!
Stayed in September 2023
Reviewed: 5 September 2023
Julie
United KingdomPool wasn't working on our first nights / day and wasn't repaired until lunchtime next day
Amazing hotel , beautiful surroundings Outdoor pool All staff friendly and helpful Exceptional staff during our visit , manager in pan Asian restaurant and bar manager . Both went that extra mile with customer care
Stayed in June 2023
Reviewed: 30 August 2023
Jeffrey
United KingdomWonderful experience overall, professional and friendly staff, great and clean facilities including the spa, really good value for money
Stayed in August 2023
Reviewed: 29 August 2023
Indi
United KingdomCheck in at 4 but allowed to use facilities as arrived early
Large cosy rooms Comfortable beds Room facilities Indoor/outdoor pools Home grown tea No charge for slightly late check out
Stayed in August 2023
Reviewed: 29 August 2023
Amanda
United KingdomFood portion sizes on the small size and food in general was expensive .
Staff were amazing Breakfast was fabulous
Stayed in August 2023
Reviewed: 26 August 2023
Jacqui
United KingdomAlthough we had a very quiet room we were woken early by housekeeping in their adjacent staff room
Lovely old building and grounds with lovely decor and excellent facilities and the extra touches i.e a little ‘help yourself’ pantry on each corridor great food and service in both restaurants
Stayed in August 2023
Reviewed: 25 August 2023
Sharon
United KingdomDidn't appreciate the wait in 1772 and the orangery. You felt as if the staff had forgotten about you. It took an age for our afternoon tea to appear; over 30 minutes and at lunch on Sunday after our initial welcome it took 3 staff coming to the table just to get our ordered bottle of water before we managed to get anyone to take our order. Our drinks order seemed to sit at the bar neglected for at least 10mins! The Spa was wonderful although there was a vast difference to the helpfulness and proactivness of the reception staff on the Sat and Sunday; much more helpful on Sunday. The drinks were overpriced!!
Loved tge hotel and tge grounds. The house was beautiful. We had an amazing meal in Yu and enjoyed the Spa facilities, our treatments were amazing. Thought the drink on arrival was a lovely thought. Very clean and vibrant hotel.
Stayed in August 2023
Reviewed: 19 August 2023
Susanne
United KingdomI didn’t like to leave. I had a lovely relaxing time. I really enjoyed my stay
Everything was more than I expected. The Staff was lovely, friendly and very helpful
Stayed in May 2023
Reviewed: 15 August 2023
Chris
United KingdomRoom was fine but bathroom very restricting for a larger person
Staff very friendly in all areas. Luved the outside pool and pool bar !!
Stayed in August 2023
Reviewed: 13 August 2023
Edward
United KingdomThe fitness area seemed a bit of an afterthought and the outdoor pool would benefit from a clean
Very clean and well appointed, lovely hydro pool and the restaurant was good, young but knowledgeable staff.
Stayed in August 2023
Reviewed: 10 August 2023
Kate
United KingdomWe took our two dogs and the hotel is very dog friendly and welcoming. The staff were lovely and helpful and we really had a relaxing weekend away.
Stayed in August 2023
Reviewed: 8 August 2023
Simba
United KingdomNothing!
Really good all round. Getaway defined. Amazing facilities, wines and food. The staff were outstanding - we would call out Maria at reception, and Ben in the restaurant area for top-class service but frankly ALL staff were so welcoming and made sure our stay was special
Stayed in August 2023
Reviewed: 7 August 2023
Gabrielle
United KingdomSee above.
Overall great but rooms too sparse/cold - need more (good quality) furniture/soft furnishings to make them nice and cosy. Thick Curtains would be a real plus. Poor quality books on bedside table (looked liked they’d been purchased from a 1980’s car boot sale) need to be replaced - really cheapen the feel of the room. Taps in bathroom loose (room 32). Shower far too high for me (I’m 5 foot 4), water pressure not great and water not hot enough. Cleaner walked in on me at 10:20 just before check-out when I was naked! :) not sure other guests would see funny side…
Stayed in August 2023
Reviewed: 1 August 2023
Lucy
United KingdomI think the breakfast could have been a little better.
This was a gift for my parents alongside a visit to Highclere. They had such a wonderful time and I think they preferred their stay more than their trip to Highclere. The staff were amazing and couldn’t have done more to welcome them and do little surprises for their arrival. They also loved the meal they had in the restaurant and walk around the grounds
Stayed in July 2023
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