Miller and Carter Heaton Chapel, 271 Wellington Road North, Manchester, SK4 5BP, United Kingdom
#56 of 116 hotels in Manchester
Guests' ChoiceBased on 1274 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.6
Facilities
8.3
Staff
9.0
Value for money
8.3
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Simon
United KingdomBreakfast not till 7 so we missed it, good quite expensive as it was a miller and carter attached to hotel
Location was great
Stayed in September 2024
Reviewed: 20 September 2024
Julie
United KingdomLight shade made room very dark stairs very steep and narrow
Room was quite cosy bathroom clean
Stayed in September 2024
Reviewed: 18 September 2024
Elizabeth
United KingdomThe pillow cases have a very damp nasty smell, as if they have been stacked damp. I have been staying every week for a few weeks now and it has only been the last couple of weeks I have noticed this.
Stayed in September 2024
Reviewed: 18 September 2024
Helen
United KingdomThere was only a nightstand on one side of the bed - two would have been nice! At breakfast I ordered porridge and it came as a ready pot which I had to add my own hot water to! My avocado on toast was also just a small slice - not great value for money.
The room was comfortable with a good mattress and reasonable pillows. Appreciated the coffee/tea making facilities. It was clean and quiet.
Stayed in September 2024
Reviewed: 17 September 2024
Catherine
United KingdomPoor sound insulation: I could hear the people in the room above me and got woken up at 5am. I could also hear shower running and toilet being flushed in the neighbouring room. All the doors could benefit from some oil- they all seemed to squeak!
Very comfortable room, with everything that I needed. It was in a good location and with free parking- many hotels in the area don’t have their own. Excellent choice of different breakfasts at a very reasonable price. Attentive and helpful staff.
Stayed in September 2024
Reviewed: 15 September 2024
Sarah
United KingdomVery warm!
Stayed in September 2024
Reviewed: 11 September 2024
Catherine
United KingdomThe hotel smelt like chip fat which obviously cannot be helped with it being above a steak restaurant
The hotel was very quiet, the bed was very big and comfortable
Stayed in September 2024
Reviewed: 10 September 2024
Julie
United KingdomNothing
The room, lovely bay window & clean
Stayed in September 2024
Reviewed: 9 September 2024
Stephen
BelgiumLocation is superb , if it’s the Peak District or Manchester City centre your only a short distance by bus or train . The staff are superb and Heaton Chapel has some superb restaurants and bars , and possibly the best craft ale bar in the northwest The Heaton Hops .
Stayed in September 2024
Reviewed: 9 September 2024
Patty
United KingdomIf you are on the second floor, the top flight of stairs is very steep - it would have been appreciated if the member of staff who pointed me in the direction of my room had offered to help with one of my bags at least - and I never ask for help with my bags! That being said the restaurant service was totally top-notch.
Comfortable and smart room, extraordinarily good and generous breakfast when included in your room price.
Stayed in September 2024
Reviewed: 8 September 2024
Darren
United KingdomPrice hike, stayed on the 23rd August this year with same options £72, couple of weeks later out of the busy period same options £81!! Asked at the bar why this was answered room rates change, really within a few weeks? Was not impressed at all.
Everything was fine as you would expect
Stayed in September 2024
Reviewed: 5 September 2024
Melville
United KingdomHaving to pay extra for breakfast. This was not clear when I made the booking through Booking.com. Next time I shall try booking direct.
Staff very friendly and helpful. Dinner was good.
Stayed in September 2024
Reviewed: 4 September 2024
Mark
United KingdomSink in bathroom too small
All good
Stayed in September 2024
Reviewed: 2 September 2024
Aldo
Australiaroom doesn’t have a fridge
location and friendly staff
Stayed in August 2024
Reviewed: 2 September 2024
Thomas
Portugal1 bad thing. No wifi only via SKY. T
all was fine.
Stayed in August 2024
Reviewed: 1 September 2024
Lou
United KingdomThe ripped bed sheet A cleaner changed it for us We were staying in room 104 and one of the curtains was off its rail slightly The curtains were an odd design as the track didn’t cover the whole window so let in light
Great location for our needs Second time staying here, staff lovely
Stayed in September 2024
Reviewed: 1 September 2024
Darren
United KingdomCouldn't fault anything
Very nice place to stay all round very good
Stayed in August 2024
Reviewed: 31 August 2024
Elaine
United KingdomStairs up to the room we're very narrow and steep
Food location rooms great,
Stayed in August 2024
Reviewed: 30 August 2024
Gary
United KingdomNo Lift and stairway quite narrow!
The comfort of the room. Shower great, bed comfy. My Husband and I are staying again in a couple of weeks and have stayed before.
Stayed in August 2024
Reviewed: 29 August 2024
Sarah-jane
United KingdomNo lift lots of stairs with a baby
Location was handy for where we needed
Stayed in August 2024
Reviewed: 27 August 2024
Karen
United KingdomThe bathroom sink is too small - only just big enough to fill the kettle. Step into room - appreciate difficult to overcome due to the construction of the floor inside & out of the room. Plus side staff explained before I went upstairs that I needed to watch out for it.
Single room - adequate for my purpose of moving daughter out from halls.
Stayed in July 2024
Reviewed: 27 August 2024
Maree
New ZealandHotel staff were not very friendly or helpful.
The bed was comfortable, and the room was very clean. The restaurant was great.
Stayed in June 2024
Reviewed: 26 August 2024
Roberts
United KingdomA lovely 2 night stay, nice room and comfy double bed, staff very pleasant and the restaurant food was really nice
Stayed in August 2024
Reviewed: 25 August 2024
John
United Kingdomexcellant value welcoming staff
Stayed in August 2024
Azay-le-Rideau, France
Candolim, India
Pärnu, Estonia
Kranevo, Bulgaria
San Francisco, USA
Budapest, Hungary
Paris, France
Venice, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content