10 Chapel St, Liverpool, L3 9AG, United Kingdom
#33 of 104 hotels in Liverpool
Guests' ChoiceBased on 3352 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.7
Staff
9.1
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 11 July 2024
Alison
United KingdomNothing-all good
Good location, welcoming staff and comfortable room
Stayed in July 2024
Reviewed: 9 July 2024
Robert
United KingdomLocation
Very friendly staff
Stayed in July 2024
Reviewed: 8 July 2024
Clive
Isle of ManBreakfast was rubbish. Next time I'll do room only. Shame, 2nd time, not that great
Lovely rooms, mini bar topped up.
Stayed in July 2024
Reviewed: 8 July 2024
Marcia
IrelandNot applicable, everyting was great
Wonderful location, great staff, great spot in heart of city centre for walking and sight-seeing and with a bit of quietness - love location! Tasty and with a lot of variety breakfast - recommend breakfast at the Hotel.
Stayed in July 2024
Reviewed: 7 July 2024
Fran
United KingdomBed was a bit hard for me.
Friendly check in. Good breakfast
Stayed in July 2024
Reviewed: 3 July 2024
Matt
United KingdomGood location, 15 months walk to Albert dock.
Stayed in July 2024
Reviewed: 1 July 2024
Ian
United KingdomNo tea in room for morning
Room was ready to check in at 12 o’clock
Stayed in June 2024
Reviewed: 30 June 2024
Karen
United KingdomNo bad points all positive
Ease of check-in lovely welcome by staff in reception , rooms very well maintained, and bed very comfortable,shower fabulous did not want to come out of it ,towels large and soft, breakfast choice of hot or continental, all hot meals made to order ,plenty of choice served with a smile .Area of hotel was great short walk to all attractions and city centre some great pubs nearby if you want to avoid the city centre at night .Would be happy to book hotel again on my next visit to Liverpool.
Stayed in June 2024
Reviewed: 29 June 2024
Jane
United KingdomLocation, food,staff, cleanliness,
Staff was great lady on desk who checked us in was lovely
Stayed in June 2024
Reviewed: 27 June 2024
Heidi
United KingdomI had to leave a deposit, but because I only use ApplePay, a complete payment was taken and not refunded until 4 days after my stay. This was supposed to be a deposit (holding payment), but the money was taken from my account. I thought the price of breakfast (£13.50) pp, per morning was a bit steep, considering the price of the nightly stay - I think perhaps cheaper or inclusive
Great location
Stayed in June 2024
Reviewed: 27 June 2024
Gary
United KingdomOur friends room had problems, kettle blew up and gave small electric shock(was replaced over an hour later), air con not working and shower constantly running hot water so cudnt use, a large fan was put in room when we got back from concert at 23-50 but too noisy to have on during the night so didn’t solve the problem and friends suffered in the heat(1 suffers from asthma)
Very clean discounted parking for nearby car park
Stayed in June 2024
Reviewed: 27 June 2024
Helen
United KingdomBedrooms felt overlooked by neighbouring office block. Didn’t feel like we could open the curtains unless fully dressed. Lift out of service and reception toilets out of use. Expensive due to Pink concert at Anfield which inflated demand and prices
Comfy beds, good location, friendly staff
Stayed in June 2024
Reviewed: 26 June 2024
Caterina
United KingdomBed was too soft for my taste and not comfortable (my own preference)
Location and staff - breakfast was lovely
Stayed in June 2024
Reviewed: 25 June 2024
Reganr
South AfricaThe weather
Location was perfect, very close to all amenities
Stayed in April 2024
Reviewed: 25 June 2024
Jackie
United KingdomThe bathroom and bedroom were decorated to a high standard but the finish on the bathroom door was quite scruffy. We had to ask to give our breakfast order as we were ignored for quite some time.
Lovely rooms with tea/coffee & snacks. Very comfortable beds. Welcoming and friendly staff.
Stayed in June 2024
Reviewed: 24 June 2024
Pauline
United KingdomEverything was great
Location
Stayed in June 2024
Reviewed: 24 June 2024
Julian
United KingdomPoor outlook from the room. The breakfast staff could have been better organised ! The flooring on the room was not looking its best.
Quirky interior.
Stayed in June 2024
Reviewed: 24 June 2024
Lisa
United KingdomRoom view, poor lighting in bathroom and service at breakfast was poor. Also 1 lift out of order and stuck in the other one.
Location
Stayed in June 2024
Reviewed: 23 June 2024
Sarah
United KingdomWould have been good to have a cosy lounge for a late night cocktail or coffee. These are available but taken in the reception area.
Good location, within easy walking distance to good restaurants. Breakfast was excellent and hot food served to tables so no madness at a buffet table.
Stayed in June 2024
Reviewed: 23 June 2024
Julie
United KingdomNothing
Modern and clean
Stayed in June 2024
Reviewed: 20 June 2024
Binta
United KingdomThe price I paid was a little steep but there was a Taylor Swift concert so I guess it is what it is 😊
Excellent Breakfast & Staff very accommodating
Stayed in June 2024
Reviewed: 20 June 2024
Samantha
United KingdomFabulous staff and excellent location. The rooms were good and sufficiently equipped.
Stayed in June 2024
Reviewed: 19 June 2024
Andrew
United KingdomNot enough lighting in room
Modern
Stayed in June 2024
Reviewed: 14 June 2024
Darren
United KingdomI don’t think the value of the premium room was great, we had noisy guests in the next room with music
The breakfast was really good and the hotel staff were at breakfast were really helpful.
Stayed in June 2024
Reviewed: 9 June 2024
Emma
United KingdomBreakfast could be better, the full english felt like it was plated up and not cooked to order. Curtains in the room were stained and the room service was patchy. Pillows not made up . No view just onto a main building.
Very central, walkable to all the attractions. Breakfast was good. Room on the first floor was okay ,quiet but no view. Good cocktails served in the lounge and staff very friendly .
Stayed in June 2024
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