Riverside Gardens,Bridge Lane, Ilkley, LS29 9EU, United Kingdom
#15 of 24 hotels in Ilkley
Guests' ChoiceBased on 421 hotel reviews
7.9Cleanliness
8.1
Comfort
8.1
Location
9.5
Facilities
7.9
Staff
9.1
Value for money
7.8
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 October 2024
Trevor
United KingdomSteep stairs could be difficult to negotiate with heavy bags.
Excellent location only 10min walk to centre of Ilkley. Big room, very clean, nicely furnished and very comfortable bed. Good breakfast and friendly, welcoming staff.
Stayed in October 2024
Reviewed: 26 September 2024
John
United KingdomThe bedroom was a bit small with limited storage facilities
Stayed for 2 nights. We were served an excellent full English breakfast by cheerful friendly staff.
Stayed in September 2024
Reviewed: 26 September 2024
Graham
PortugalThere was no fruit offered at breakfast, I did comment on this to the hotel and they said I only had to ask, but it was not on the menu!
A lovely family run hotel, in a beautiful location.
Stayed in September 2024
Reviewed: 25 September 2024
Jeffrey
AustraliaA lovely reception from the owner who has obviously spent her whole life in hospitality. She has passed this on to her staff who were all very pleasant.
Stayed in August 2024
Reviewed: 23 September 2024
Marcus
United KingdomIt was what it said it was, if the bed could be larger (we are a large couple) and the shower a bit stronger in pressure it would have made it better, but it was perfectly ok.
Excellent , food, atmosphere
Stayed in September 2024
Reviewed: 23 September 2024
Jane
United KingdomThe room furnishings were a bit dated and the bathroom very small but everything was clean.
Location by the river was lovely . Staff made arrangements for us to get the keys as we arrived after 11pm and there is no 24 hour desk. The room was clean and fairly cosy. The breakfast was very good full English . The outside space by river looked lovely but it was too cold to sit there. The bar was a nice for a coffee to meet our friends.
Stayed in July 2024
Reviewed: 18 September 2024
Sarah
United KingdomThe bathroom was tiny but adequate but the shower flow was poor and spasmodic.
Staff couldn't be nicer or more helpful. Breakfast was great and meals were very good. We had a corner room with good views.
Stayed in September 2024
Reviewed: 16 September 2024
Andy
United KingdomNothing bad always an excellent stay.
Great location, all staff brilliant and very friendly as are the locals.
Stayed in September 2024
Reviewed: 14 September 2024
Catriona
United KingdomNice
Stayed in August 2024
Reviewed: 5 September 2024
John
United KingdomCleaning of room average
Breakfast and location excellent
Stayed in September 2024
Reviewed: 3 September 2024
Mark
United KingdomNice friendly hotel in lovely surroundings and in a great location for all local amenities Ilkley has to offer. Rooms were clean and comfortable, a bit on the small side but fine for a 2 night stay. Breakfast was delicious and cooked to order. Nice bar area and also outside area overlooking the river.
Stayed in August 2024
Reviewed: 29 August 2024
Christine
United KingdomProperty was all ok
It was clean & homely, good parking, lovely outside seating area.
Stayed in August 2024
Reviewed: 15 August 2024
Elizabeth
United KingdomRoom spacious, seems it had just been updated, very nice, breakfast good, lovely walk along riverside
Stayed in August 2024
Reviewed: 14 August 2024
Michael
United KingdomThe hotel was within easy walking distance to Ilkley town centre and was by the river Wharfe. Breakfast was good.
Stayed in August 2024
Reviewed: 12 August 2024
F
United Kingdombedroom a little on the small side
Friendly welcome, delightful bar and restaurant by the river side, clean rooms, superb breakfast
Stayed in August 2024
Reviewed: 8 August 2024
Sheila
United KingdomSlightly neglected on room not being fully ready for me (had to keep going up/down 2 flights of stairs to ask for basic things! I do understand they were rushed off their feet, but first impressions do matter in feeling welcomed!
Great location and friendly atmosphere
Stayed in August 2024
Reviewed: 3 August 2024
Brian
United KingdomThey stopped serving food at 8:30 on an evening. The reception area was rather drab
The location was excellent
Stayed in August 2024
Reviewed: 3 August 2024
Guy
United KingdomGood covered outside area to eat and drink
Old style but pleasant
Stayed in August 2024
Reviewed: 30 July 2024
Julian
United KingdomWe ate in the restaurant in the evening of our arrival. The food was disappointing, the crispy pancake rolls were oily, and the steak and ale pie very much premade and reheated - OK pub grub.
The room was nice, with a good view, and the bed was comfortable. Breakfast was good
Stayed in July 2024
Reviewed: 19 July 2024
Mark
United KingdomBeing a pub and restaurant, the hotel constantly smelled of food. This wasn't unpleasant, but a little off-putting when your bathroom smelled of roast dinner. The shower room was tired, and could do with updating.
Breakfast was lovely, with cheery friendly staff. Bed was very comfortable.
Stayed in July 2024
Reviewed: 19 July 2024
Sue
United KingdomWould have liked some fruit with breakfast
Great location. Nice big corner room on first floor. Good full English breakfast . Pleasant staff. Free car parking
Stayed in July 2024
Reviewed: 18 July 2024
Karen
United KingdomThe shower had pubic hairs in it 3 or 4 the tap handle came off, only one toilet roll which was cheap abd didnt go far , in the morning at around 7am there was barrells been deliverd realy loud ,i appreciate its a pub but i could have been warned right under my window after that i fell asleep and missed breakfast
Its in a lovely place with nice fish n chips the room looks nice on arrival but there are a few issues
Stayed in July 2024
Reviewed: 15 July 2024
Siona
United KingdomWe had to change rooms when we arrived as we were mislead about the size & facilities of the twin room. This was due to Booking.com advertised the twin rooms using the photos of the family rooms. (This was not the fault of the proprietor).
Excellent food both at breakfast & evening meals (which we purchased each of our 4 nights). Very helpful, polite staff. Nice walk along by the river. Added bonus of musicians playing outside & plant sales just along the walkway.
Stayed in July 2024
Reviewed: 15 July 2024
Sara
United KingdomRoom was very small
Staff all excellent
Stayed in July 2024
Jericoacoara, Brazil
Mieming, Austria
Saint-Sauves- dʼAuvergne, France
Mikołajki, Poland
Hay, Australia
Val Thorens, France
Kocaeli, Turkey
Yamatokoriyama, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content