77 The Mount, York, YO24 1BN, United Kingdom
#93 of 104 hotels in York
Guests' ChoiceBased on 7061 hotel reviews
7.5Cleanliness
7.8
Comfort
7.8
Location
8.6
Facilities
7.6
Staff
8.9
Value for money
7.7
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 July 2024
Carol
United KingdomN/A
Accommodated a large group of ladies, nothing was too much trouble. Breakfast good and staff friendly
Stayed in May 2024
Reviewed: 30 June 2024
Wendy
United KingdomA little walk to attractions
Clean and friendly
Stayed in April 2024
Reviewed: 5 June 2024
Colin
United KingdomLocation is perfect, step outside and see the City Walls. Parking was good. Breakfast was good
Stayed in April 2024
Reviewed: 2 June 2024
Lisa
United KingdomAll great, no complaints.
The location was great, a small walk into the centre of York. The hotel was nice, clean and comfy. Staff were helpful, efficient and friendly. Breakfast was nice.
Stayed in May 2024
Reviewed: 27 May 2024
Sid
United KingdomRoom could do with decorating
Booking in/out
Stayed in April 2024
Reviewed: 21 May 2024
Gail
United Kingdomneeds re decorating looks shabby and rundown not what i expected for the price
staff were polite and was a great breakfast
Stayed in May 2024
Reviewed: 18 May 2024
Kirby
United KingdomGood location. Very friendly staff. Rooms clean.
Stayed in April 2024
Reviewed: 15 May 2024
Beatriz
United KingdomCan't complain much, as we were happy during our stay. Maybe, lift is a bit small and the second one was not working, but I'm sure they'll sort it out soon. I would add some hooks in the bathroom to hang the towels
Room was so much better than expected, we had a family room, too big for us to be honest. They lent us a cot for our baby. Everything was clean. Good location, it is not in the centre but close to the train station; York is not so big, so in 30 minutes walking you go everywhere you need. Staff was nice and helpful too. Breakfast was good, not excellent but good
Stayed in May 2024
Reviewed: 9 May 2024
Debra
United KingdomRooms were very small and dark.
Friendly staff, good location.
Stayed in March 2024
Reviewed: 7 May 2024
Highfield65
United KingdomBit tired but I believe it’s closing for a refurbishment
It’s a 2 star hotel. You don’t expect 4star. It’s not cheap because it’s on York city walls. Staff were great. Breakfast was great. Great nights sleep
Stayed in May 2024
Reviewed: 7 May 2024
Mark
United KingdomCar parking!! I was stuck in my spot due to inconsiderate parking behind me.. scratched the front of my car trying to get out of my space!!
Stayed in April 2024
Reviewed: 7 May 2024
Mel
United KingdomThe staff were very friendly, the hotel was located in an ideal spot, the first room was not up to standard but staff upon arrival changed our room without hesitation and gave us complimentary drinks.. the rooms could do with an upgrade to be fair and our fan in bathroom wasn't working and every time we tried to use the key to unlock the door it didn't work so we had to go down for a replacement key card , beds were clean and comfortable but did hear the cleaning staff swearing regarding a dirty room next door and made it known they wasn't happy by their language which I found very unprofessional. We were told when leaving the hotel was due to close for a refurbishment. Would any of this put us off staying again ?absolutely not .. .
Stayed in May 2024
Reviewed: 6 May 2024
Sam
SeychellesBathroom door didn't close properly.
Not too far from main attractions
Stayed in May 2024
Reviewed: 6 May 2024
Wright
United KingdomThe lift is very small and one was out of order. The car park is quite small and tight but it does say this when booking.
Ideal location and only a short walk from the places we wanted to see. Close to everything and all amenities. Staff were friendly and welcoming. The rooms were clean and tidy and tended to every day by staff. Lots of choice for breakfast from cereal, fruit, toast to full English breakfast. Would definitely stay here again.
Stayed in May 2024
Reviewed: 6 May 2024
Sharon
United KingdomNothing
Small but clean, fresh rooms, happy staff, great location. Would use again, easy walk into city.
Stayed in May 2024
Reviewed: 5 May 2024
Chinn
United KingdomTank and paddle pub was way too expensive with no justification.
Wall walk, river cruse, dungeons
Stayed in May 2024
Reviewed: 5 May 2024
Tony
United KingdomOne of the lifts seem to malfunction frequently
Breakfast was fine - good options for a vegetarian
Stayed in May 2024
Reviewed: 4 May 2024
Carmela
United KingdomRoom dated decor, water drainage in bathroom , no leaflets in room with breakfast times, menu, check out times
Location , size of the room , comfy bed and pillows
Stayed in April 2024
Reviewed: 2 May 2024
Ron
United KingdomRoom was a little cold heating didn't seem to work fully
Friendly clean lovely breakfast
Stayed in April 2024
Reviewed: 2 May 2024
Hill
United KingdomThe room was in need of rejuvenation. The carpets were stained, the walls were scraped and the paint was peeling off of the ceiling.
The staff were fantastic, friendly and professional
Stayed in May 2024
Reviewed: 2 May 2024
Mark
United KingdomBathrooms a little tired
Location
Stayed in April 2024
Reviewed: 2 May 2024
Barbara
United KingdomRoom 218 could do with a little TLC, the ceiling was stained and just felt a bit dated. There was also a puddle on the bathroom floor before we'd used anything.
Hotel is good, staff friendly and welcoming. Location was exactly what we needed. We only stayed one night, room was comfortable. Breakfast in the morning was great, lots of different choice.
Stayed in April 2024
Reviewed: 30 April 2024
Phil
United KingdomGreat location close to station
Very good hotel, we we're staying only 1 night to watch a show, great location 👍
Stayed in April 2024
Reviewed: 29 April 2024
Marianne
United KingdomLovely clean room very comfy and cosy great location
Stayed in April 2024
Coleshill, UK
Soltau, Germany
Hali, Iceland
Helsinki, Finland
Williamsport, USA
Victoria, Canada
Great Easton, UK
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content