77 The Mount, York, YO24 1BN, United Kingdom
#98 of 104 hotels in York
Guests' ChoiceBased on 8043 hotel reviews
7.4Cleanliness
7.8
Comfort
7.7
Location
8.6
Facilities
7.5
Staff
8.9
Value for money
7.6
Free WiFi
7.4
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End of dialog contentReviewed: 31 March 2024
Ryan
United KingdomClose to town centre
Stayed in March 2024
Reviewed: 31 March 2024
Michelle
United KingdomWhilst there is parking at the property there isn’t lots of spaces and it was a tight car park to get in and out
Clean room. Helpful staff. Great location
Stayed in March 2024
Reviewed: 31 March 2024
Ella
United KingdomThere was a dust issue in our room with layers of it on the corners of the mattress by our head, on most surfaces and covering the bed side tables. The bathroom door didnt have a handle on the outside so could only be closed from the inside. The windows are single glazed so the sound of the generators from the hotel and the hotel next to it are very loud in the night. The lifts bearly worked and were not accessible as they were very small and the doors shut very quickly. I worry about this hotel being accessible for people with wheelchairs and pushchairs.
The staff were amazing, friendly and welcoming
Stayed in March 2024
Reviewed: 30 March 2024
Rita
United KingdomThe noise of other guests, which I know is hard to change.
The food and how clean the room was.
Stayed in March 2024
Reviewed: 30 March 2024
Brenda
United KingdomThe room was little rundown needed to be refreshed, dampness on the ceiling above shower needed ventilation.
Location was good near train station walking distance to York didn't need transport to go sightseeing. Staff very friendly.
Stayed in March 2024
Reviewed: 29 March 2024
Dagmar
Czech RepublicThe shower in the bathroom was cracked little bit,so that the water comes out of it.
Spacious family room, comfortable and good for that price:) Breakfast was perfect, the staff was helpful and pleasant.
Stayed in March 2024
Reviewed: 29 March 2024
Richard
United KingdomSmall room
Good location
Stayed in March 2024
Reviewed: 28 March 2024
Shaw
United KingdomThe Bed in my room needs changing as it was dusty and the material covering it is starting to wear away
The property/hotel rooms were basic
Stayed in March 2024
Reviewed: 28 March 2024
Bethany
United KingdomThe mattress was quite firm and because I booked this last minute it was quite expensive
The staff were really helpful and allowed me to leave my bags whilst I went out for the day. The room was very clean and provided everything I needed.
Stayed in March 2024
Reviewed: 28 March 2024
Bethany
United KingdomThe beds are ok but quite firm, and it is hard to get to the rooms with lots of bags, steps to the entrance, and on each floor.
It was very clean and had everything we needed. The staff were helpful.
Stayed in March 2024
Reviewed: 28 March 2024
Samijordan
United KingdomNothing negative to say.
Location was great!!! Staff were friendly.
Stayed in March 2024
Reviewed: 26 March 2024
Zoe
United KingdomRoom was really small and the bed was on a tilt due to the flooring as its an old building so didn't sleep to well. The car park is really small and hard to manoeuvre
Location was great, only £4 each way in a taxi to the city centre. The staff were lovely.
Stayed in March 2024
Reviewed: 25 March 2024
Lauren
United KingdomThe bed was really uncomfortable and the walls are thin so you’d hear other guests and doors banging.
Staff were welcoming and rooms were a good size.
Stayed in March 2024
Reviewed: 24 March 2024
Tracy
United KingdomNothing
The property is good value for money we have stayed there the last 6 years
Stayed in March 2024
Reviewed: 24 March 2024
Anastasya
United KingdomThe hotel is outdated
Proximity to the centre, ev charger, parking, price
Stayed in March 2024
Reviewed: 24 March 2024
Helena
United KingdomThe rooms need a renovation and are definitely dated. The bathroom felt unclean but that was just due to wear and tear. For the price, the room standard was good, but a fresh coat of paint and sealant would do wonders for freshening up the place.
Amazing location, short walk into the very centre of York. The staff were very friendly, and the hotel was quiet. The beds were comfortable and amenities nice.
Stayed in February 2024
Reviewed: 24 March 2024
Jayne
United Kingdomroom too small areas that could of done with a clean .
breakfast staff
Stayed in March 2024
Reviewed: 24 March 2024
Orietta
United KingdomComfortable bed
Stayed in March 2024
Reviewed: 23 March 2024
Jones
United KingdomRooms had issues, between the group most of the bathroom doors didn't close and one of the groups had issues with the room door on several occasions
Staff where lovely and the breakfast was great
Stayed in February 2024
Reviewed: 23 March 2024
Stephanie
United KingdomFelt a bit run down, needs freshening up
Good location for walking round York city centre
Stayed in March 2024
Reviewed: 23 March 2024
Stephen
IrelandCarpet in room, smelt musty, like wet dog and looked in need of a clean.
Location and Staff. Special mention for Christina on reception, she deserves to go far, lovely lady.
Stayed in March 2024
Reviewed: 23 March 2024
Keith
United KingdomThe fans at the building nextdoor are none stop noise
Location, staff and breakfast
Stayed in March 2024
Reviewed: 23 March 2024
Vicky
United KingdomThe rooms are a bit dated .. but it was good for the value
It was a short walk from the city walls ..
Stayed in March 2024
Reviewed: 22 March 2024
Patricia
United KingdomNo dislikes
The room was clean and the beds very comfortable. Location was excellent
Stayed in March 2024
Reviewed: 22 March 2024
Linda
United KingdomTowels need updatedas ours had hole in. Room decor needs updating
The location & staff really friendly. Adequate room & clean.
Stayed in March 2024
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