77 The Mount, York, YO24 1BN, United Kingdom
#98 of 104 hotels in York
Guests' ChoiceBased on 8042 hotel reviews
7.4Cleanliness
7.8
Comfort
7.7
Location
8.6
Facilities
7.5
Staff
8.9
Value for money
7.6
Free Wifi
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 21, 2024
Gail
United Kingdomneeds re decorating looks shabby and rundown not what i expected for the price
staff were polite and was a great breakfast
Stayed in May 2024
Reviewed: May 18, 2024
Kirby
United KingdomGood location. Very friendly staff. Rooms clean.
Stayed in April 2024
Reviewed: May 9, 2024
Debra
United KingdomRooms were very small and dark.
Friendly staff, good location.
Stayed in March 2024
Reviewed: May 7, 2024
Highfield65
United KingdomBit tired but I believe it’s closing for a refurbishment
It’s a 2 star hotel. You don’t expect 4star. It’s not cheap because it’s on York city walls. Staff were great. Breakfast was great. Great nights sleep
Stayed in May 2024
Reviewed: May 7, 2024
Mark
United KingdomCar parking!! I was stuck in my spot due to inconsiderate parking behind me.. scratched the front of my car trying to get out of my space!!
Stayed in April 2024
Reviewed: May 7, 2024
Mel
United KingdomThe staff were very friendly, the hotel was located in an ideal spot, the first room was not up to standard but staff upon arrival changed our room without hesitation and gave us complimentary drinks.. the rooms could do with an upgrade to be fair and our fan in bathroom wasn't working and every time we tried to use the key to unlock the door it didn't work so we had to go down for a replacement key card , beds were clean and comfortable but did hear the cleaning staff swearing regarding a dirty room next door and made it known they wasn't happy by their language which I found very unprofessional. We were told when leaving the hotel was due to close for a refurbishment. Would any of this put us off staying again ?absolutely not .. .
Stayed in May 2024
Reviewed: May 6, 2024
Sam
SeychellesBathroom door didn't close properly.
Not too far from main attractions
Stayed in May 2024
Reviewed: May 6, 2024
Sharon
United KingdomNothing
Small but clean, fresh rooms, happy staff, great location. Would use again, easy walk into city.
Stayed in May 2024
Reviewed: May 5, 2024
Chinn
United KingdomTank and paddle pub was way too expensive with no justification.
Wall walk, river cruse, dungeons
Stayed in May 2024
Reviewed: May 5, 2024
Tony
United KingdomOne of the lifts seem to malfunction frequently
Breakfast was fine - good options for a vegetarian
Stayed in May 2024
Reviewed: May 4, 2024
Carmela
United KingdomRoom dated decor, water drainage in bathroom , no leaflets in room with breakfast times, menu, check out times
Location , size of the room , comfy bed and pillows
Stayed in April 2024
Reviewed: May 2, 2024
Hill
United KingdomThe room was in need of rejuvenation. The carpets were stained, the walls were scraped and the paint was peeling off of the ceiling.
The staff were fantastic, friendly and professional
Stayed in May 2024
Reviewed: May 2, 2024
Mark
United KingdomBathrooms a little tired
Location
Stayed in April 2024
Reviewed: May 2, 2024
Barbara
United KingdomRoom 218 could do with a little TLC, the ceiling was stained and just felt a bit dated. There was also a puddle on the bathroom floor before we'd used anything.
Hotel is good, staff friendly and welcoming. Location was exactly what we needed. We only stayed one night, room was comfortable. Breakfast in the morning was great, lots of different choice.
Stayed in April 2024
Reviewed: April 29, 2024
Niall
United KingdomThe window catches were broken and the windows were not very well sealed and tired...could do with a spot of maintenance which would help with the draft and any outside noises....
Lovely location, standard upkeep of the rooms, great price as booked well in advance, the breakfast was great too and well worth the money!
Stayed in April 2024
Reviewed: April 29, 2024
David
United KingdomJust thought front of hotel could use a little tlc.
Excellent location, friendly staff, clean with superb breakfast!
Stayed in April 2024
Reviewed: April 28, 2024
Karen
United KingdomThe room we stayed in the window didn't close tight and was woken being cold the bed wasn't really comfy either,and lack of sugar in the rooms.
It was good that the Ibis had parking and 12 till breakfast.All staff were lovely and friendly .
Stayed in April 2024
Reviewed: April 28, 2024
Daniel
United KingdomPillows a little Uncomfortable, and storage heaters difficult to get the temperature right in the room.
Great central location, clean. A but dated now, but great for the price.
Stayed in April 2024
Reviewed: April 27, 2024
Andriy
United KingdomNo hand towels provided because of the "company policy", no mini-bar or use of the fridge because of the "company policy". Sometimes I wandered if the guests were not against the "company policy". Most of the staff did not seem to care much.
Nice room, everything was clean. On-site bar.
Stayed in April 2024
Reviewed: April 26, 2024
Gillianrl
United KingdomA lack of attention to detail when the rooms were service. No power points next to the bed. Breakfast was over priced. Bathroom was very small.
Comfortable beds. The lifts worked. Comfy, cosy lounge. Easy check out. Reasonable price for room. The shower was very good.
Stayed in April 2024
Reviewed: April 26, 2024
Lisa
United KingdomThey need to change the pillows , our room needed some maintenance, door to the bathroom trip hazard. Day staff lovely some night male staff not so nice. Water in cans at the bar , both my party and other parties l heard talking would prefer bottled water.
Stayed in March 2024
Reviewed: April 25, 2024
Josephine
United KingdomNo do not disturb tags for room doors, reported a blocked bathroom sink they came to the room while we were out to fix it but all they did was remove the plug so you could not fill the sink to wash anymore,not confident with lifts as they made noises and was worried they were going to breakdown.
Location, clean comfortable, good breakfast and friendly staff
Stayed in April 2024
Reviewed: April 24, 2024
Roberto
United KingdomOnly minor complaint is that the curtain didn't close all the way leaving a tiny gap where light would shine through but it wasn't like a crazy amount, so nothing that bothered us that much. The lobby was a bit loud in the evening with some guests hanging out there drunk and nobody said anything to them. Luckily we couldn't hear them up in our room when we went to bed. The bed and pillows weren't the most comfortable ones or at least not as comfortable as we hoped.
Fast check in and check out. Staff was super friendly. Clean and spacious room. Its location is perfect as it's less than 10 minutes walk from the city centre.
Stayed in April 2024
Reviewed: April 24, 2024
Theresa
United KingdomFood in restaurant could be cheaper
Bedrooms were nice
Stayed in April 2024
Coleshill, UK
Soltau, Germany
Hali, Iceland
Helsinki, Finland
Williamsport, USA
Victoria, Canada
Great Easton, UK
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content