Rooms and bathrooms need refurbishment

Reception team very helpful and friendly

Stayed in June 2024

Location and value for money - port views, 10 minutes easy walk to city centre retail park 5 mins Inc IKEA Nothing to dislike x comfortable clean room and decent bathroom - tried to book a 2nd night - weekend rates soared

Stayed in May 2024

The evening service in the dining room was very slow. Would have liked a small fridge in our room

Great location for the cruise terminals and the rail link

Stayed in May 2024

We could not check into the room until after 3 p.m. (15:00 hours), which was rather inconvenient. Our luggage was stored for us, which was a help, but we had to wander around for several hours to use up the intervening time. We were tired after travelling, so this was not good. No lactose-free milk, despite mentioning this as a dietary requirement three months previously, when the reservation / booking was made. The situation was rectified by a member of staff quickly going to a sister hotel nearby and returning with what the chef there said was lactose-free milk. Not entirely true, since soya, coconut and almond substitutes all contain elements of lactose, but at least the effort was made. Breakfast was rather frenetic. Despite the period for breakfast being generous (7 to 11 a.m. at weekends, when we stayed), of course guests are not going to drift in and out at conveniently regular intervals. They always decide to arrive simultaneously, usually in the 30 minutes after 9 a.m. In this case, the sudden influx caused consternation for the staff, who were a little overwhelmed by everything disappearing at once and several guests all demanding different things at the same time. At one point, a member of staff was reduced to clearing plates from the tables while guests were still seated there (not a bad thing in itself, provided the guests have finished eating), simply to obtain more plates because the stack of fresh plates for the hot food (for example) was repeatedly being exhausted. Our room cards failed to call the elevator (a necessary dual function) on more than one occasion (and we were only staying one night in the hotel), so we had to get the cards re-checked or re-logged at reception. It is not a good idea to have the room cards activating other services or facilities as well. In my experience, the room cards are frequently barely able to cope with accessing one’s bedroom or opening the door, never mind anything else.

Location very close to the cruise terminal from which we were departing. Room slightly larger than previous IBIS Hotels where we have stayed. Generally, rooms in IBIS hotels are quite small. Small bathroom, with half-bath and shower, but the shower was good, with plenty of hot water and powerful (most hotel showers are terribly weak and feeble). Breakfast was adequate, with a reasonable selection of hot and cold food. The organisation of it was somewhat chaotic, though (see below).

Stayed in June 2024

The location was ideal for us for shopping and sightseeing

Stayed in June 2024

The dining room was okay, but breakfast fare was light on & bread, for toast, was requested each morning.

Locality. Near station & easy to get to cruise terminal.

Stayed in May 2024

Twin room small and bit dated but had what we needed..didn't need the fire alarm going off at 5.30 a.m but made us giggle afterwards..

Location was very good for the cruise terminals and the city centre.Train Station just a short walk away.

Stayed in June 2024

Great location. Excellent location close to cruise port, mall etc

Stayed in June 2024

The price of a bowl of cereal and a tea at just under £9 was a bit pricey in my opinion

Location perfect for where we needed to be it was about 20mins away from cruise port

Stayed in June 2024

The room is as expected as per other IBIS hotels. The in house restaurant was very good with a good selection of alternatives. Location was excellent. Helpful and nice staff

Stayed in May 2024

No yogurts at breakfast

Location perfect

Stayed in June 2024

Super dated, room carpet was totally gross could not be used bare foot, no phone or toiletries in the room. Only one person working and 4 watching so ordering something to eat while having another party checking in was mission impossible

Location some members of the staff where nice

Stayed in June 2024

The food was awful

Near Southampton dock

Stayed in June 2024

Restaurant menu could have had a bit more selection

Right where we wanted to be for our cruise departure

Stayed in May 2024

Needs a bit of refreshing but wouldn't put me off coming back.

Staff were lovely, especially Eleanor who was so helpful. She also took great care of a disabled man who really appreciated it.

Stayed in May 2024

The cleanliness was not what I expected. I found a piece of hair in the bathtub.

Close from the Southampton National Express bus stop. It is a walking distance. There are the Macdonald's and restaurant near by.

Stayed in May 2024

Faye & Eleanor were exceptional & went the extra mile for many customers.

Stayed in May 2024

No ventilation in the room, breakfast was extremely basic

Very small and basic room however all we needed for a 1 night stay before boarding our cruise ship. It is a fair walk to the Cruise Terminal

Stayed in April 2024

Room was very basic. Especially for £153 for 1 night. No iron in room, tho it was probably available on request. Room was also a bit dated with woodchip walls. Would suggest sockets at bedside for phone charging & something more hygienic than a shower curtain

Staff & cleanliness were great. Mattress was lovely. We had dinner in the restaurant which was also lovely n freshly cooked

Stayed in June 2024

Nothing comes to mind

Location

Stayed in May 2024

We were able to leave at 12 noon and it was close to the port

Reasonably priced clean and comfortable without any additional frills

Stayed in May 2024

A larger dining area and more tables, especially tables for couples

Breakfast food choice was good, well cooked and hot items were still not which is not always the case with buffet style.

Stayed in May 2024

Felt like it needed updating, still had wood chip on the walls

Proximity to train station and horizon port

Stayed in May 2024

Some facilities could be improved. Shower and tub is tiny. When I had shower made a puddle on floor outside from not a lot of space for myself

Location and how easy to check in and out

Stayed in June 2024