Room fine but basic. One lift.

Great location near to train station and cruise terminals. Friendly, efficient staff. Good breakfast. Clean room.

Stayed in June 2024

Air conditioning.

Location

Stayed in June 2024

Nothing

Well located with extremely friendly staff

Stayed in June 2024

We arrived late evening about 9.30 and hadn't eaten as we were travelling and got caught up in the Southampton football fans celebrations. (the fans were excellent gave me a seat on the train and carried my suitcase). Staff could have directed us to Tesco or Asda for sandwiches as hotel wasn't serving any food. At the time we didn't realise how close the shops were to the hotel. The hotel is very busy and room could have benefitted from a freshen up

Staff were helpful, location of hotel excellent- 10 min walk to cruise terminal, 5 min walk to rail station and 5 min walk to shopping centre Rooms and bed were comfortable. Slept really well.

Stayed in May 2024

Nothing

Location

Stayed in May 2024

Nothing

Great location for port and shopping centre. Free parking for 20 minutes if you’re dropping off otherwise £10 if you’re staying.

Stayed in June 2024

Good breakfast

Stayed in May 2024

The shower tray was too shallow. The coffee machine in the restaurant was not good. I asked for a latte, and I got half a cup

The staff was very friendly. The room was comfortable. The facilities were excellent

Stayed in June 2024

The fire alarm went off at 5 a.m. and it took around 20 minutes for it to be switched off, by which time most people had started to evacuate, therefore unable to get back to sleep afterwards.

The hotel was very clean, and the staff very welcoming and helpful. Also perfect location for getting the Port next morning to begin our cruise.

Stayed in June 2024

Room a bit bland

Location to the event ,

Stayed in June 2024

Convenient location and good Ibis dependable facilities.

Stayed in June 2024

Great location for the cruise port. Close to shopping centre and public transport.

Stayed in May 2024

Door cards ďid not work well. Rooms a bit tired .

Staff friendly

Stayed in June 2024

Some of the room fittings a little tired

Location, view of the docks

Stayed in June 2024

Everything

Very helpful staff

Stayed in June 2024

Although not Ibis budget , it's still not up to either Travelodge or Premier

Excellent position for the cruise ship

Stayed in May 2024

Good location for cruise terminal

Stayed in May 2024

Rooms and bathrooms need refurbishment

Reception team very helpful and friendly

Stayed in June 2024

Location and value for money - port views, 10 minutes easy walk to city centre retail park 5 mins Inc IKEA Nothing to dislike x comfortable clean room and decent bathroom - tried to book a 2nd night - weekend rates soared

Stayed in May 2024

The evening service in the dining room was very slow. Would have liked a small fridge in our room

Great location for the cruise terminals and the rail link

Stayed in May 2024

We could not check into the room until after 3 p.m. (15:00 hours), which was rather inconvenient. Our luggage was stored for us, which was a help, but we had to wander around for several hours to use up the intervening time. We were tired after travelling, so this was not good. No lactose-free milk, despite mentioning this as a dietary requirement three months previously, when the reservation / booking was made. The situation was rectified by a member of staff quickly going to a sister hotel nearby and returning with what the chef there said was lactose-free milk. Not entirely true, since soya, coconut and almond substitutes all contain elements of lactose, but at least the effort was made. Breakfast was rather frenetic. Despite the period for breakfast being generous (7 to 11 a.m. at weekends, when we stayed), of course guests are not going to drift in and out at conveniently regular intervals. They always decide to arrive simultaneously, usually in the 30 minutes after 9 a.m. In this case, the sudden influx caused consternation for the staff, who were a little overwhelmed by everything disappearing at once and several guests all demanding different things at the same time. At one point, a member of staff was reduced to clearing plates from the tables while guests were still seated there (not a bad thing in itself, provided the guests have finished eating), simply to obtain more plates because the stack of fresh plates for the hot food (for example) was repeatedly being exhausted. Our room cards failed to call the elevator (a necessary dual function) on more than one occasion (and we were only staying one night in the hotel), so we had to get the cards re-checked or re-logged at reception. It is not a good idea to have the room cards activating other services or facilities as well. In my experience, the room cards are frequently barely able to cope with accessing one’s bedroom or opening the door, never mind anything else.

Location very close to the cruise terminal from which we were departing. Room slightly larger than previous IBIS Hotels where we have stayed. Generally, rooms in IBIS hotels are quite small. Small bathroom, with half-bath and shower, but the shower was good, with plenty of hot water and powerful (most hotel showers are terribly weak and feeble). Breakfast was adequate, with a reasonable selection of hot and cold food. The organisation of it was somewhat chaotic, though (see below).

Stayed in June 2024

The location was ideal for us for shopping and sightseeing

Stayed in June 2024

The dining room was okay, but breakfast fare was light on & bread, for toast, was requested each morning.

Locality. Near station & easy to get to cruise terminal.

Stayed in May 2024

Twin room small and bit dated but had what we needed..didn't need the fire alarm going off at 5.30 a.m but made us giggle afterwards..

Location was very good for the cruise terminals and the city centre.Train Station just a short walk away.

Stayed in June 2024