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Reviews of ibis Southampton 3 stars

9 West Quay Road, Southampton, SO15 1RA, United Kingdom

#24 of 34 hotels in Southampton

Guests' Choice

Review score

Based on 2859 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.8

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 29 June 2024

    9.0
    Good value, comfortable nights sleep.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The internet could be better (faster) in the rooms.

    The hotel is cheap and cheerful, a small comfortable room that is exactly what you need for a night with adequate facilities. The lobby was fresh and clean, the staff super friendly and helpful. The 24/7 bar was fun to get back to after our event.

    Stayed in June 2024

  • Reviewed: 28 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast had so little options, and for the price, I thought the room facilities would be better… they were clean but a bit old. No ac, and it was 27 degrees that day.

    The room was clean, the window view was really nice (the docks)

    Stayed in June 2024

  • Reviewed: 27 June 2024

    7.0
    Good
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The aircon in the room was not working very well at all other than that it was fine

    Breakfast was fantastic with a great choice of food . The drinks were great aswell

    Stayed in June 2024

  • Reviewed: 27 June 2024

    9.0
    Southampton
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff were so friendly and helpful. The menu in the restaurant was great and good value for money. Room was clean and comfortable with everything needed.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    7.0
    Ideal for a one night stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room fine but basic. One lift.

    Great location near to train station and cruise terminals. Friendly, efficient staff. Good breakfast. Clean room.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Staff very helpful. Rooms cleaned to good standard and good location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning.

    Location

    Stayed in June 2024

  • Reviewed: 24 June 2024

    9.0
    It was excellent
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Well located with extremely friendly staff

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Rooms quiet and comfortable hotel location excellent for cruise terminal, rail station and shops
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    We arrived late evening about 9.30 and hadn't eaten as we were travelling and got caught up in the Southampton football fans celebrations. (the fans were excellent gave me a seat on the train and carried my suitcase). Staff could have directed us to Tesco or Asda for sandwiches as hotel wasn't serving any food. At the time we didn't realise how close the shops were to the hotel. The hotel is very busy and room could have benefitted from a freshen up

    Staff were helpful, location of hotel excellent- 10 min walk to cruise terminal, 5 min walk to rail station and 5 min walk to shopping centre Rooms and bed were comfortable. Slept really well.

    Stayed in May 2024

  • Reviewed: 24 June 2024

    9.0
    Great location wonderful staff ,
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location

    Stayed in May 2024

  • Reviewed: 24 June 2024

    9.0
    Needed somewhere to stay prior to cruising. Great hotel and the staff are fantastic.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location for port and shopping centre. Free parking for 20 minutes if you’re dropping off otherwise £10 if you’re staying.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    8.0
    Excellent
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast

    Stayed in May 2024

  • Reviewed: 23 June 2024

    8.0
    Staying at ibis Southampton
    • Family with young children
    • Accessible Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    The shower tray was too shallow. The coffee machine in the restaurant was not good. I asked for a latte, and I got half a cup

    The staff was very friendly. The room was comfortable. The facilities were excellent

    Stayed in June 2024

  • Reviewed: 20 June 2024

    9.0
    Very good hotel, perfect for a night's stay before going on a Cruise from the terminal opposite.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The fire alarm went off at 5 a.m. and it took around 20 minutes for it to be switched off, by which time most people had started to evacuate, therefore unable to get back to sleep afterwards.

    The hotel was very clean, and the staff very welcoming and helpful. Also perfect location for getting the Port next morning to begin our cruise.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    8.0
    Enjoyed the the stay perfect for a short stop
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room a bit bland

    Location to the event ,

    Stayed in June 2024

  • Reviewed: 20 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient location and good Ibis dependable facilities.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    8.0
    A good option for cruise passengers
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location for the cruise port. Close to shopping centre and public transport.

    Stayed in May 2024

  • Reviewed: 18 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Door cards ďid not work well. Rooms a bit tired .

    Staff friendly

    Stayed in June 2024

  • Reviewed: 17 June 2024

    8.0
    Comfortable, great location, friendly staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the room fittings a little tired

    Location, view of the docks

    Stayed in June 2024

  • Reviewed: 16 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Accessible Room with One Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Very helpful staff

    Stayed in June 2024

  • Reviewed: 15 June 2024

    6.0
    Ideal location for cruising from Southampton
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Although not Ibis budget , it's still not up to either Travelodge or Premier

    Excellent position for the cruise ship

    Stayed in May 2024

  • Reviewed: 15 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location for cruise terminal

    Stayed in May 2024

  • Reviewed: 14 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Rooms and bathrooms need refurbishment

    Reception team very helpful and friendly

    Stayed in June 2024

  • Reviewed: 14 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and value for money - port views, 10 minutes easy walk to city centre retail park 5 mins Inc IKEA Nothing to dislike x comfortable clean room and decent bathroom - tried to book a 2nd night - weekend rates soared

    Stayed in May 2024

  • Reviewed: 14 June 2024

    8.0
    Handy to cruise terminal
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The evening service in the dining room was very slow. Would have liked a small fridge in our room

    Great location for the cruise terminals and the rail link

    Stayed in May 2024

Showing 1 – 25

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