8 Sutton Plaza Sutton Ct Road Sutton, Sutton, SM1 4FS, United Kingdom
#5 of 20 hotels in Sutton
Guests' ChoiceBased on 1669 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.7
Facilities
8.4
Staff
8.8
Value for money
8.2
Free WiFi
8.3
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End of dialog contentReviewed: 7 October 2023
Doecoffie
United KingdomNothing at all
I liked the room and how neat the place was and how cozy it was
Stayed in September 2023
Reviewed: 7 October 2023
Masagazi
United KingdomThe room was small
The comfort was amazing. And the room allocated had a very nice view.
Stayed in October 2023
Reviewed: 5 October 2023
Elizabeth
United KingdomPaid for late checkout and poor communication between staff meant housekeeping were unaware so kept harassing us to leave so they could tidy the room. When speaking to management they told us we should tell housekeeping ourselves rather than coming to the room to sort it. We were offered an apology, still no refund received for the late checkout fee. Should of offered us a free stay as housekeeping did not even apologise.
Clean, good location.
Stayed in October 2023
Reviewed: 5 October 2023
John
United KingdomGood location by the train station. It was my partners birthday and the room was decorated for us plus complimentary Prosecco. Danielle on reception was brilliant and couldn't do enough for us...exceptional customer service from here!
Stayed in September 2023
Reviewed: 3 October 2023
Nancy
United KingdomNo complaints about anything.
Excellent location for our requirements. Room was spacious and very clean and comfortable. Staff were helpful and friendly. Breakfast was varied and good quality.
Stayed in October 2023
Reviewed: 1 October 2023
Leo
United KingdomNot exactly cheap
Daniella on the desk was very personable and gave me all the information i needed, super helpful girl and good communicator.
Stayed in September 2023
Reviewed: 29 September 2023
Alison
United KingdomThe room was beautiful, clean, modern with facilities like hairdryer and extra pillows when needed, the view was lovely and we really appreciated what the receptionist team did in catering to our needs and allocations, it was cleaned with friendly staff every day and the walk in shower was spacious and perfect, and an added extra of aircon. We couldn't have asked for a better hotel and service.
Stayed in September 2023
Reviewed: 26 September 2023
Karen
United KingdomThe pillows need renewed
Very modern and very clean, also only 5mins walk from town centre & train station
Stayed in September 2023
Reviewed: 23 September 2023
Malcolm
CyprusLack of parking facilities
Did not eat at the hotel. Very central position
Stayed in September 2023
Reviewed: 21 September 2023
Theodore
United KingdomCar park isn't easy to locate first time visiting. £25 for a bottle of unremarkable wine.
Night staff were helpful.
Stayed in September 2023
Reviewed: 18 September 2023
Lewisherrera
United KingdomThe room I stayed in had something noisy in the wall by the bathroom, the constant droning was distracting, ended up having to wear earplugs to dampen the loudness of it.
Good location as it was a very short walk from the station and there are plenty of nearby shops, the quality of the room and bathroom for the price was great, breakfast was the usual buffet style, all done well. Staff were nice and easy check-in.
Stayed in September 2023
Reviewed: 16 September 2023
Sue
United KingdomFunctional and clean
Stayed in September 2023
Reviewed: 15 September 2023
Simon
United KingdomThe bed and shower.
Stayed in September 2023
Reviewed: 14 September 2023
Tolulope
United KingdomThe fact that I had to do a merry go round before I could locate my room wasn’t good for me. Also, there weren’t enough pillows for neck support. In addition, the fact that I had booked a double bed and not two single beds. But unfortunately, they provided us with 2 single beds which we had to merge together. The booking was for a couple for Gods sake not two single people.
The spacious rooms
Stayed in September 2023
Reviewed: 14 September 2023
Paul
United KingdomAlways very good and central.
Stayed in September 2023
Reviewed: 13 September 2023
Sean
United KingdomNo bar service
Did not have breakfast .
Stayed in September 2023
Reviewed: 11 September 2023
Christopher
United KingdomIt was an expensive accommodation. £297 for 3 days. Breakfast was very expensive - £13.50 per person. The beds were small single beds - child sized. Not suitable for adults.
Location was ideal.
Stayed in September 2023
Reviewed: 10 September 2023
Phil
United KingdomNo food available at the weekend
Clean, tidy and friendly staff
Stayed in September 2023
Reviewed: 9 September 2023
Patrick
CanadaThere wasn't microwave in the unit
Location
Stayed in September 2023
Reviewed: 7 September 2023
Ben
United KingdomI felt the room was quite clinical, practical, but clinical. The lighting didn’t help.
Was close to a venue I had to go to. It was very clean, comfortable bed, good shower and all the staff I met were pleasant and helpful. I was especially impressed with the young lady behind the bar - Ellie? It was her first night serving there, you wouldn’t have known that, she was competent, courteous, helpful, a great asset to the hotel.
Stayed in September 2023
Reviewed: 4 September 2023
Martinez
United KingdomThe breakfast is the same everyday Someone opened our room door when we are inside the room.
The receptionists are friendly. The room is clean. The location is convenient
Stayed in September 2023
Reviewed: 2 September 2023
Sarah
United Kingdomworked really well for a night before a work conference. Breakfast good, everyone very friendly, comfortable
Stayed in September 2023
Reviewed: 2 September 2023
Thomas1957
MaltaNo wardrobe or mini fridge. Not a big burden but they would have added a slightly better touch.
Location, value for money, comfort and cleanliness. Staff were friendly, polite and efficient.
Stayed in September 2023
Reviewed: 31 August 2023
Bawo
United KingdomThe breakfast was not high enough quality to justify the price & the parking bay pillars are inconvenient. Rather than use the app, use the parking meter in close proximity.
The convenience, industrial décor and aesthetics. The staff are fairly polite too.
Stayed in August 2023
Reviewed: 31 August 2023
Richard
United KingdomCar parking was an issue
Location
Stayed in July 2023
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