Harbour Road, Portishead, BS20 7DE, United Kingdom
#9 of 10 hotels in Portishead
Guests' ChoiceBased on 1929 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
9.1
Facilities
7.8
Staff
9.2
Value for money
8.3
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 September 2024
Robert
AustraliaNo hand towels. Having no other payment options. Pay in full with no refunds!!
Location
Stayed in September 2024
Reviewed: 22 September 2024
Nina
United KingdomIt has the old name still so a little confusing to find
Location near marina and value for money Friendly and helpful staff Provision of wine glasses 😂
Stayed in September 2024
Reviewed: 21 September 2024
Christine
United KingdomNothing really.
Handy overnight stop on the way to Cornwall.
Stayed in September 2024
Reviewed: 18 September 2024
Natalja
United KingdomWelcoming staff members. Amazing view from the room and so close to everything you need, supermarkets, restaurants, and marina
Stayed in August 2024
Reviewed: 18 September 2024
Nic
United KingdomFriendly helpful staff and nice clean spacious room. Close to the marina and plenty of amenities
Stayed in September 2024
Reviewed: 17 September 2024
Judith
United KingdomLack of clarity about where to park. The soap containers in the bathroom difficult to manage with arthritic hands.
Well placed for the town and the attractive marina.
Stayed in August 2024
Reviewed: 17 September 2024
James
United KingdomNothing of any significance
Good location for the shops and harbour. Parking was free, close by and convenient. Late checkout.
Stayed in September 2024
Reviewed: 17 September 2024
Peter
United KingdomBeing close to the marina
Stayed in September 2024
Reviewed: 17 September 2024
Ruthmboden
United KingdomNothing to dislike.
Great location in the marina, close to cafes bars and restaurants. Friendly staff on reception.
Stayed in September 2024
Reviewed: 14 September 2024
Sophie
United KingdomNo restaurant but good food options near Single beds small
Views clean tidy Lots of room
Stayed in September 2024
Reviewed: 14 September 2024
Anthony
United KingdomLift was broken for my 3 night stay. Noise from corridor doors. Lights in room very dim, they looked like old fluorescent lamps were still In place.
Free parking, ev chargers in car park. Friendly efficient staff. Clean rooms. Nearby supermarkets and Wetherspoons, high st a 5 minute walk away.
Stayed in September 2024
Reviewed: 10 September 2024
Andrews
United KingdomLocation, Lidl next door
Stayed in September 2024
Reviewed: 9 September 2024
David
United KingdomThere could have been a larger selection of tea, sugar and coffee bags in the room and more milk
I didn't have breakfast
Stayed in September 2024
Reviewed: 9 September 2024
Mandy
United KingdomIssue at 2am - this however was quickly rectified
Good central positioning Lovely comfortable bed
Stayed in September 2024
Reviewed: 8 September 2024
Minnie
United KingdomNeed to make it clear on booking that it is a public car park
Location good
Stayed in July 2024
Reviewed: 8 September 2024
Carol
United KingdomThere is no seating in the reception area & no restaurant.
Accessible room.
Stayed in September 2024
Reviewed: 8 September 2024
Norman
United KingdomNothing to dislike everything was ok
Very nice hotel basic but near the marina and plenty of parking near bye
Stayed in August 2024
Reviewed: 7 September 2024
Carol
New ZealandVery helpful chapmon reception. To check us in
Stayed in September 2024
Reviewed: 2 September 2024
Claire
United KingdomIt was near shops, near the marina
Stayed in August 2024
Reviewed: 31 August 2024
Kathryn
United KingdomHandy access to the M5. Basic, clean and good value. Portishead Marina looked to be a nice place to explore.
Stayed in August 2024
Reviewed: 31 August 2024
Alison
United KingdomWell - I've just received a parking fine for parking in the carpark where you are! I entered my car registration number into your system as requested and understood permission was taken care of. Obviously it was not. I have appealed.
There was no breakfast available. I liked the comfortable bed and the cleanliness. Other than no breakfast being available it did what it said on the tin.
Stayed in August 2024
Reviewed: 29 August 2024
David
United KingdomNo breakfast available due to just being taken over but there is a Wetherspoons next door so that was ok
Clean and friendly
Stayed in August 2024
Reviewed: 28 August 2024
Jaicy
United KingdomToo short shower curtain
Friendly staff, clean room, ideal location
Stayed in August 2024
Reviewed: 27 August 2024
Paul
United KingdomGreat , location and so close to marina , and parking ,
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content