Parking is very narrow and expensive. It is better to park in the outside parking. Some people were making a lot of noise in the middle of the night

Nice staff, good price quality and very good location

Stayed in May 2024

The rooms could be renovated The bathroom was small and the door was not practical The bed was not very comfortable Ok for one night

The hotel is well located near New Street station Staff very friendly

Stayed in May 2024

Tired rooms

Stayed in May 2024

Only 2 towels for 2 ppl which I used for a shower one for body one for hair. Small bathroom.

Ideal location and wasn't too noisy even though a city centre. Slept well.

Stayed in May 2024

Was slightly noisy but it did not affect my sleep. Mattress was thin but it was comfortable enough.

Location was perfect for all I needed to do in Brum. Room was clean and had everything I needed.

Stayed in May 2024

Bed was hard and pillows weren't comfortable.

Location was ideal and lots to do around there.

Stayed in May 2024

Breakfast although a great option, some of it like the sausages, were cheap and had a weird taste. All the food was in a metal dome, that had so much condensation, as I lifted loads of water then mixed in with it and was just off putting. The cold options and coffee was better. They had 2 normal kitchen toasters that took far too long to toast, ended up giving up. Pastries were great though. Had no idea what services were on to offer/food as none of this was explained/advertised.

The reception looked incredible but did not match the rooms. The location is the best, staff are friendly.

Stayed in May 2024

Local area not very pleasant.

Basic but clean and comfortable room, close to New St station.

Stayed in May 2024

the bathroom was a bit small but it did what was needed. not the easiest hotel to find if you don't know the area,

room was clean and tidy, en suite functional. staff very helpful and friendly and willing to help. facilities practical, breakfast, lovely and fresh with plenty of variety, perfect location for dinning if eating out.

Stayed in May 2024

There was no plug sockets by the bed or fan in the room.

Good location, nice lobby and eating area, helpful and friendly staff and very quiet in the hotel room despite the hotel being fully booked, really good value for money too.

Stayed in May 2024

Adding hair dryers to the rooms would be great if possible.

Staff were great and very friendly despite the usual amount of rubbish clients many of the hospitality industry have to deal with on a regular basis. Kudos to them for handling it like pros.

Stayed in May 2024

Receptionist not very welcoming /quite abrupt

Perfect location for Alexandra theatre, clean and comfortable, good value

Stayed in May 2024

Noise level

Location

Stayed in May 2024

Staff were stretched when I arrived and checked in between 20:00 and 21:00. The lady was polite but was trying to run the check in desk and the bar. I was concerned about her wellbeing and what might happen if there was an incident that required someone full attention. Personally I think there should have been at least two members of staff supporting each other. It appears that the USB charger in the mains socket wasn't working. Oddly my own Apple charger stopped working so I tried to use the USB socket as a back up, but that didn't seem to be working. I didn't know there was free wifi until this survey.

Hotel was easy to find. Room was quiet. Had everything I needed. Camden beer tasted good.

Stayed in May 2024

View from room

Location was great

Stayed in April 2024

The shower head was wonky and had to be hand held !

Huge thanks to Ingrid who was so welcoming at breakfast

Stayed in May 2024

People shouting in corridors

Close to Chinatown

Stayed in May 2024

Nothing really

Good central location easy to find. The room was basic but adequate for a short stay. Clean and comfortable

Stayed in May 2024

location spot on, price brilliant for a city centr hotel.

Stayed in May 2024

Card only, will not take cash at the bar/restaurant, which was inconvenient to us. I am unhappy being forced away from cash to a digital only service under the ex use of the pandemic. Not made clear on the website nor during registration. Legal currency should be accepted.

Central location

Stayed in May 2024

The lobby was well decorated but the rest of the hotel seemed very tired. The decor in the rooms was bland and seemed like it needed updating a long time ago. The lights in the bathroom would take a while to turn on and when they did they flickered a lot. The room itself was very hot both in the day and at night and due to the double window safety feature, you couldn't have the window open at night and the curtains closed. There was an Aircon unit in the room but it didn't seem to do much if anything.

The location was great in that it was close to the Bullring. The hotel lobby was nicely decorated and then check in process was easy even when we arrived one hour early. Given we were in a very central area, the soundproofing was great and you couldn't hear outside noise. I also liked that this hotel provided two spare pillows as I have stayed in an Ibis previously where only one was provided.

Stayed in May 2024

The. Nose out side

Ok

Stayed in May 2024

The noise levels from a nightclub right by the hotel were terrible,very loud boom, boom noise that vibrated. The music went on until the early hours of the morning around 4 A.M This isn't good for the hotel at all. I would not stay again but only because of this reason !!

Hotel was basic but clean, and the staff were helpful and polite. Breakfast was fine

Stayed in May 2024

Room was very hot, bed was extremely hard. Poor quality of food at breakfast.

The close proximity to Birmingham Hippodrome and the variety of eateries.

Stayed in May 2024