23-25, Leinster Square, Westminster Borough, London, W2 4NE, United Kingdom
#668 of 1,017 hotels in London
Guests' ChoiceBased on 1350 hotel reviews
7.5Cleanliness
7.9
Comfort
7.8
Location
8.9
Facilities
7.2
Staff
9.0
Value for money
7.6
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 13, 2024
Norman
United KingdomWould have been nice to have breakfast available.
Good room with comfortable bed. Staff very helpful.
Stayed in June 2024
Reviewed: June 11, 2024
Lisa
United States of AmericaShower was tiny! Room was a bit stuffy. They provided a fan but it was still kind of stuffy.
Great location. Kind helpful staff. Close to Tube, food and sights.
Stayed in June 2024
Reviewed: June 11, 2024
Elena
LatviaExceptional location, friendly staff. Value for money 100%.
Stayed in June 2024
Reviewed: June 6, 2024
Dolores
CanadaFolks next door were noisy
Stayed in June 2024
Reviewed: June 4, 2024
Irfan
United KingdomBathroom, particularly, the size of the shower place. It was barely enough to stand but one couldn’t bend at all.
Great location. Easy check in. Courteous staff.
Stayed in May 2024
Reviewed: June 4, 2024
Anne
United States of AmericaOur room and bathroom were quite small. The beds were exceedingly hard and the room was located in the basement, so it was kind of dark.
Hotel was located in a nice neighborhood, close to park.
Stayed in May 2024
Reviewed: June 1, 2024
Howard
CanadaNo A/C
Great location
Stayed in May 2024
Reviewed: May 31, 2024
Laura
FinlandThere was water leaking from the ceiling in the first room we were given, and as there was electricity (a lamp) close to it, we asked if there's anything that can be done, as it seemed dangerous. The staff was kind enough to arrange us another room, where everything was fine. Moreover, the room was cooler (basement floor), whereas the air was damp and hot in the first room, so the other twin room was better in other ways, as well. A micro-wave oven would have been useful in the room.
There was a fridge and stove in the room. The location was close to public transport. The staff was helpful and friendly. The beds were comfortable and wide enough.
Stayed in May 2024
Reviewed: May 31, 2024
Alauki
IndiaVery small bathrooms. Small rooms but functional.
Location was good. Quiet but good connections to all attractions. Staff was very helpful and good. Clean rooms .. would stay here again.
Stayed in May 2024
Reviewed: May 31, 2024
Tatiana
RomaniaThe shower that requires mandatory bath cap and has no possibility to direct the water. I understand the bathroom is small due to location limitation but a 3 cm shelf to put the shower gel on, would do wonders for the confort
Location, clean, easy access
Stayed in May 2024
Reviewed: May 30, 2024
Bodie
United KingdomN/A
Well located, friendly front of desk. I was on my own so didn't expect a large room or bed for the night. Check-out time was great given my night being a late one! Kitchenette and shower room all good.
Stayed in May 2024
Reviewed: May 30, 2024
Gail
United KingdomBath room was very dirty beds where not comfortable and it was very hot in there and then some one came in room at 8.30
Location
Stayed in May 2024
Reviewed: May 29, 2024
Merilyn
AustraliaSmallish rooms
Location
Stayed in May 2024
Reviewed: May 27, 2024
Vanessa
United Kingdomvery hot room no aircon to help the situation and we went in April
ventilation poor
Stayed in May 2024
Reviewed: May 26, 2024
Juliet
United KingdomBathroom. It was too small. But I suppose value for money
Check in. Location. Comfortable beds. It is most convenient
Stayed in May 2024
Reviewed: May 23, 2024
Daniel
NetherlandsJust as a side note, it would be good to have an hair dryer in the room. .
Great location, quiet in the night. Comfortable beds. Friendy staff. Overall had great couple of days there.
Stayed in May 2024
Reviewed: May 21, 2024
Mara
Latviain the rules of the room, it was said that the door of the shower cabin should be closed well so as not to get the room wet, but the door itself did not work and it was good that we could hold the door for each other. What to do for those who remain alone?
location was great very nice city center with lot of shops and restaurants. Would I go back again? would definitely look at other places for a similar price.
Stayed in May 2024
Reviewed: May 21, 2024
Anna
BelgiumRoom space is not organized very effectively, the room is somewhat uncomfortable, despite not being too small. Strange smell in the bathroom, probably a bit mouldy (not visible).
Top location; the most comfortable bed and pillows I've had at a hotel for quite a while now; very friendly staff.
Stayed in May 2024
Reviewed: May 17, 2024
Emily
United KingdomVery firm mattress. Room could do with a fresh paint and update. Some cracks in bathroom but did not effect use of items. Not fault of hotel but would recommend upgrading to room with a window as basement rooms get very hot especially when 20°+ outside
Brill location, marjoity of tube lines could be accessed within 20 mins walk. Good value for money. Safe and easy to access car park for reasonal price. Fridge in room very usual and more than enough space for 2 people
Stayed in May 2024
Reviewed: May 17, 2024
Janis
United KingdomSlept in a basement, sink too close to the toilet, difficult to open windows as they were sliding windows so you couldnt leave them open for fresh air as someone could potentially enter the room.
Great location, very close to the park, safe, great place to explore central London
Stayed in May 2024
Reviewed: May 15, 2024
Zoltán
HungaryPersonnel is very helpful, 24h reception Public transport is close. Lot of shops and restaurants in the area
Stayed in May 2024
Reviewed: May 13, 2024
Helmuth59
GermanyWhen you go to bed you need a stone to kill the lights in the room because there's no switch. No shelf or bedside table to put your phone on (which you need because you have to use the flashlight when you go to sleep). And they should give their plumber a stern look :-; The No 1 button from the loo didn't work so you always had to do a full flush. Hot and cold water pipes of the bathrom sink were installed the wrong way around, so you never get the temperature you expect.
The hotel is in good condition and there's a car park in the back (to be booked seperatly via yourparkingspace.co.uk). Hyde Park and Queensway Tube station are just a couple of metres away. There's a small kitchenette.
Stayed in May 2024
Reviewed: May 7, 2024
Juliet
United Kingdomcomfortable beds and nice hotel. liked the location.
Stayed in April 2024
Reviewed: May 6, 2024
Pragarn
ThailandSuper small bathroom. Smaller than a bed
Nothing
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content