The appartmant was more small that I expected and the kitchen utensils were very poor and insufficient for some meals (there was no can opener, the cooking knife was very weak, etc.). Also, the fire alarm started ringing for no apparent reason, we informed reception who said someone would come and see what was going on, and no one ever came to our apartment.

The location was great.

Stayed in August 2024

Very spacious and comfortable bed

Stayed in September 2024

No lift in the appartment building, we were on the 3rd floor with heavy luggage. Bed was against the wall so had to climb from the end & no bed side table. A smaller couch in the room would make this possible.

Location for getting around for us was fantastic.

Stayed in September 2024

Shower was so small could not even bend over to wash feet no air-conditioning and the stairs were he'll

Location was perfect

Stayed in September 2024

couch was broken

Comfy bed and easy access to train stations etc

Stayed in September 2024

The staff was really helpful and friendly.

Stayed in August 2024

The stairs in the apartment to main bedroom and no air con a fan is supplied but still very warn

It was lovely and clean very comfortable very helpful

Stayed in August 2024

Very little natural light. Had to shut window due to noise from other guests so got a little stuffy. Not sure what it would be like on a hotter day as no air conditioning. Bathroom was very small.

Location was excellent! Two mins from Bayswater tube station. Useful to have kitchen, table and chairs. Comfy beds. Room enough for 4 people.

Stayed in August 2024

Nothing

Location, location! Close to 2 metro stations, circle and elizabeth line. kitchen facilities, access to laundromat inside the building. Security. We felt sage even coming home late at night. Access to grocery stores, restaurants and only a 10-minute walk to the Nottinghill area/attraction.

Stayed in August 2024

No AC. No lift.

Location

Stayed in August 2024

Great location Staff very friendly and extremely helpful Secure apartment Excellent value for money in London

Stayed in August 2024

We had an apartment that was 4 flights of stairs with no lift, which was unexpected, so we had to carry our luggage up. The room was really hot, we had several fans which helped but no air conditioning, however the downstairs room was much cooler.. Lastly our building was along the street from the main reception and there individuals hanging around outside our building door. Whilst the door was secured by access card, we were three females alone (one young teenager), so it was a bit unnerving, but we didn't feel unsafe just a bit uneasy.

Location, reception staff were helpful and friendly, apartment was clean and well decorated/furnished. Communal areas were nice. Layout of the apartment was good. We had a main room with small kitchen, with fridge and oven, a bathroom, and little living area with two beds. Then a small hallway with stairs down to a double bedroom.

Stayed in August 2024

There was no air conditioning amenities at over 30 degrees at the very top floor.

Stayed in August 2024

Front desk staff were excellent.

Stayed in August 2024

The room was really hot

Location good .

Stayed in July 2024

Ok, there were some things less than perfect - mainly, the HEAT. While it's not the hotel's fault, there were no ACs and the fan provided was very weak (we didn't know we could ask for a second one) - pointed at the bed, on highest setting, fully oscillating - it wasn't even making it to the further side, leaving one of us a lot hotter than the other. We were unlucky to arrive at the end of a 33 C° day and despite the open window, we couldn't really sleep properly the first night. A stronger fan would have definitely helped! With bigger heatwaves every year, better cooling options will be more and more necessary. In the same vein, the bedding was nice and warm...which we couldn't tolerate unfortunately, so we used the bed sheet as a cover instead if we needed it at all (there are cooler materials for summer bedding that would probably work better). But I bet it's lovely in cooler weather! So mind the temperature. Ok these are just little things, not real complaints: we knew there was no elevator in the building but we also thought it would be just a single flight of stairs...imagine my shock when we were on the 3rd or 4th floor! So just be aware, that's all, could be more steps than you expected (or hoped for). The view was nice though, as an upside. There was no sponge to wash dishes with (or at least we didn't find it) but we did our best. That's about it!

The friendliest staff imaginable (5 stars for everyone), kitchen was stocked well with appliances and had a fridge with a little freezer which was perfect to make ice with for cold water in the heat. TV had loads of channels, the sofa and mattress were comfortable. The light fixtures were very atmospheric. There was also an iron with an ironing board which came in extremely handy! The location? Amazing! A minute away from Hyde park, a short walk to High street Kensington, a minute away from several supermarkets and several tube/bus stops. Close to many embassies (the main reason we came), and also - the Natural history museum and also loads and loads of other famous places and things to do. We would definitely return and highly recommend!

Stayed in August 2024

The bathroom needs some attention, the shower didn’t drain, the bathroom wasn’t very clean and it smelt damp. Towel rail boiling hot and no option to turn it off (would have been useful to turn it down/off as we were in London on one of the hottest days of the year and the apartment was really warm!)

Convenient location

Stayed in August 2024

Needs some TLC, paint touch ups etc.

The staff

Stayed in August 2024

The property has no lifts so be prepared for the steep steps, also our room was incredibly hot despite us using both fans.

Excellent location for Hyde Park & the underground.

Stayed in July 2024

Unfortunately, we were on the last floor, so it was pretty hot and difficult to reach with no lift. We found a damaged bed, but the staff had been immediately helpful and changed it for us.

Mainly the location and the kichenette was pretty accessorised. The staff was more than welcome to help us in case of any need.

Stayed in August 2024

Microwave was damaged

Location and price

Stayed in August 2024

There was no lift, so you had to go up and down a lot of stairs since we were on the third floor, and there was no built in air conditioning, so we had a plug in fan, due to being on the third floor, it was extremely hot and humid, which made it difficult to cooldown, especially when going to bed

Service, location

Stayed in August 2024

There is no AC, only a fan. There is not elevator which wasn’t a problem for us.

Great location, so close to Hyde park. Rooms were on the smaller side but worked well for what we needed.

Stayed in July 2024

Fridge didnt work, and there were ants. Though to be fair, by the time we noticed we were checking out so that didnt give the hosts opportunity to rectify. There was a delay checking in but this was due to internet going down, which isnt host fault. You must take photo ID or you wont be able to check in (luckily daughter had hers)

Location was great. Room was good, though the steps up to the bedroom were tricky and there were a couple of falls.

Stayed in July 2024