10a Chestnut Plaza, Newham, London, E20 1GL, United Kingdom
#233 of 1,005 hotels in London
Guests' ChoiceBased on 2571 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.7
Staff
8.9
Value for money
7.9
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Alison
United KingdomBreakfast was really busy and required more staff to clear tables and replenish food. However, a sporting event was being held while we were there, and the hotel was clearly full.
Stayed in April 2024
Reviewed: June 3, 2024
Shlomo
IsraelLack of closet.
Location: In terms of transportation ,including from and to Heathrow it's a perfect location. Breakfast; A rich varied breakfast and a very efficient staff. Staff: Friendly and efficient.
Stayed in May 2024
Reviewed: June 2, 2024
Patricia
United KingdomArrival back to hotel room next room had TV on Very Loud, knocked their door-no answer. Had a shower ready for bed hoping now 1:15 am TV had gone off but no. Phone reception to report, reception tried ringing their room & knocking on the door to which no answer, So had to be inconvenienced by changing room! Guests like thus should be banned! We were fuming but moved as it was late.
Location was fantastic for Abba Voyage Concert
Stayed in June 2024
Reviewed: June 1, 2024
Sara
United KingdomLong walk from car park (for someone with mobility problems, lugging suitcases). Not signposted well enough. Followed a big sign in the car park, got in the lift only to find I was in a foyer (casino?) on the ground floor in a shop walk-way ... thought I'd be in reception!! So busy, could not see signs for hotel at all. Found it eventually after losing my husband who won't get a in a lift and he had to talk me on the phone how to find it through the shopping centre. Killed my back.
Very friendly and helpful staff. Very comfortable bed.
Stayed in May 2024
Reviewed: May 28, 2024
Paul
United KingdomBetter stocked tea tray. Biscuits on tea tray missing! Concierge booked us a taxi which, when arrived had NO TAXI MARKINGS whatsoever and nothing to identify the driver. When I queried why the car wasn’t marked as a taxi in any way, I asked if it was an Uber and the concierge said “Yes”. It wasn’t!!! It was just myself and my daughter travelling and I was extremely nervous and I regret not standing my ground and demanding a black cab!
Staff very friendly and helpful! Breakfast excellent!
Stayed in May 2024
Reviewed: May 27, 2024
Adrian
United KingdomAl good
Clean and location was perfect
Stayed in March 2024
Reviewed: May 25, 2024
Adesina
NigeriaAccess to taxi. The driver complained argument with concierge on proper place to park. Driver charged more for the period taking in back and forth argument
Stayed in May 2024
Reviewed: May 25, 2024
Natalie
United KingdomNothing
Central location with shops and local amenities. I’ve stayed here a few times and it is always pleasant. The gentleman Danny at reception is always professional, welcoming and friendly, a great asset to the team.
Stayed in May 2024
Reviewed: May 23, 2024
Willie
NetherlandsExcellent location , friendly staff, nice room
Stayed in May 2024
Reviewed: May 22, 2024
Marcia
United KingdomWIFI service was very poor and had a great impact in the delivery for our meeting we needed at al times to use our credit card machine
Room was very good, a bit cold in the morning breakfast was excellent a great selection available the meeting room was good Reception staff were great
Stayed in May 2024
Reviewed: May 20, 2024
Vanja
United KingdomThe hot breakfast buffet wasn’t particularly hot and there was only a choice of scrambled or poached egg. Fried eggs and boiled eggs would also be good to include and bacon was a bit dry. Limited fruit juices only orange, cranberry and apple.
We went to see ABBA Voyage and it was a fantastic location only 6 minutes walk from Stratford tube and 20 minutes away from ABBA Arena. Great bar and restaurant. Particularly like the terrace to relax. Also the bed was so comfortable and the room temperature was perfect. Bathroom really great size and the shower was perfect.
Stayed in May 2024
Reviewed: May 20, 2024
Vishal
KenyaNice, clean Hotel. Check-in was swift. Location was great, just outside the Westfield Mall & close to multi-cuisine restaurants.
Stayed in May 2024
Reviewed: May 19, 2024
Carolyn
United KingdomWe feel that the breakfast cost is too high and for that reason we ate out on both mornings as we did previously.
Our second stay at Hyatt Regency London Stratford Still as good as last time - Nov 2023
Stayed in May 2024
Reviewed: May 19, 2024
Thomas
IrelandDidn’t have breakfast, location was amazing
Stayed in April 2024
Reviewed: May 18, 2024
Ian
United KingdomIncredibly difficult to locate. No signs of any value! Reception staff were very sympathetic and said finding the hotel was a recurring theme amongst guests. Chaye and Charles were both excellent and said they had referred the matter to the hotel management. We hope they are listened to. The area might as well not be in U.K. few speak English and those that do have no idea.
Service, fittings, condition, all excellent.
Stayed in May 2024
Reviewed: May 16, 2024
Pauline
IrelandRashers, sausages eyc
The breakfast was very disappointing. Cold fry up cold tea. Make ur own. Water not boiled
Stayed in April 2024
Reviewed: May 14, 2024
Colin
United KingdomThe terrace bar service was poor on the day we were there.
Very well equipped and comfortable room. Well located for our needs.
Stayed in May 2024
Reviewed: May 14, 2024
Christopher
United KingdomThe price of drinks in the bar - £9.60 a pint - ouch!
Great location for shopping at Westfield and visiting ABBA Voyage
Stayed in May 2024
Reviewed: May 13, 2024
Janel
United KingdomNice
Clean and tidy
Stayed in April 2024
Reviewed: May 10, 2024
Arran
United KingdomSafe was not working in room, this had no power
Room was beautiful, great breakfast and terrace outside reception sets the mood well
Stayed in May 2024
Reviewed: May 6, 2024
Andrew
IrelandBreakfast is expensive but excellent.
Good big well appointed rooms with quality fittings. Nice coffee bags on offer instead of the usual fiddly packets of Nescaf-dust. Lovely big bed and quality linen. Well soundproofed.
Stayed in May 2024
Reviewed: May 6, 2024
Caroline
United Kingdomnot much tea and milk and no biscuits. Only bin was in the bathroom - a pain when making tea etc.
Great bed and coffee lovely comfortable bed linen and pillows -
Stayed in May 2024
Reviewed: April 30, 2024
Mizjenu
NetherlandsThe location and helpful staff
Stayed in April 2024
Reviewed: April 29, 2024
Chantal
United KingdomDid not realised despite breakfast included in the room price. That if you wanted it delivered to the room. It is £25.00 each plus the delivery. Always thought we only just paid for the delivery of £5.00. I think it should be made clearer. Next time we will book room only. And then have the breakfast in our room that way.
Nice hotel. Very close to the stadium & the station. Staff very friendly.
Stayed in April 2024
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