Note: No lift/elevator to first floor, so if travelling with heavy baggage, choose a ground floor room.

Rooms with terrace overlooking pod weee very good and well equipped. 5 min walk to Towers and gardens and most provides easy stretch recreation after a long journey

Stayed in May 2024

Happy with everything and will stay again should the occasion arise.

Very happy with everything about the hotel. Staff were exceptionally friendly. Didn't have breakfast or a meal at the hotel but menu's looked good. Really liked the story of the estate painted on the walls in the lower section of the hotel.

Stayed in April 2024

Very clean

All of the staff were exceptional

Stayed in May 2024

small beds, outdated, no mirror in bedroom for hair drying. requested a room close to reception and were given last room in the hotel 472. No luggage assistance offered, with several difficult staircases to manage. very dark room, lighting not up to standard. bathroom extraction should come on automatically and not by a switch above the door ?

night receptionist, good check-in and brought shaver which I forgot.

Stayed in May 2024

No bath was provided, and the room was smaller than expected. We were told there was renovation in the hotel. Hence, we were moved to a smaller room with no bath.

Location, facilities. It is a good location with lots of areas to explore. There are areas to chill out and enjoy the moment.I would love to visit again. Good food, there was buffer breakfast and dinner.

Stayed in April 2024

To watch TV you have to sit on the bed because the chair is far too close, but must crane your neck! The buffet was rather disappointing, dull. I did not have steak because I noticed I would not be asked how I'd like it (rare was not an option).

Bedroom, great bed. View from the window, not overlooked. Good tea & milk in the tea/coffee kit.

Stayed in April 2024

Not happy with the "upgrade" which was to a room in the Tower. This builbing is away from the hotel. The problem we found was having to go back to the hotel for restaurant, pool etc. So in our opinion it was not an upgrade just a nuisance. If we had been staying for more than 1 night we would have asked to move.

Room was okay. Breakfast was fine although missed the usual buffet as less than 50 quests staying in hotel at the time. Dinner was slow but food okay. Lovely surroundings including the lake.

Stayed in April 2024

Probably the buffet dinner can be improved

The breakfast is good as always We stayed here previously

Stayed in April 2024

Expensive meals and lack of public signage for easy ID

The town

Stayed in April 2024

Parking for disabled was an issue. Most disabled spaces were taken by non disabled. Therefore no where near for us to park. Buffett breakfast on first day was luke warm.

Horsley Tower and the estate were wonderful. Food at the wedding revelatory the tower was excellent.

Stayed in April 2024

Nothing

Comfort

Stayed in April 2024

Very small shower ; superior double not feeling 4* ; buffet for dinner not great

Room decor ; breakfast ; swimming pool

Stayed in April 2024

Distance between room and facilities.

The grounds and venue for our event.

Stayed in April 2024

The hotel no longer has water in the rooms I had to leave my room at 5 am to go downstairs to get a drink which was really annoying. The bed we had moved every-time I rolled over so did not sleep well. There was also a lot of banging of doors. Which is such a shame as we love visiting the hotel.

Staff are always helpful and make us feel welcomed ( we have stayed here 4 times). Rooms are always clean. Beautiful grounds. we had dinner in the hotel the salad bar was amazing such a large range. The roast beef was delicious but the potatoes felt like they had been sat for a while. ( we did have dinner late).

Stayed in April 2024

Very dated bathroom. Corners of bathroom and room dirty.

Comfortable bed. Good variety of breakfast options.

Stayed in March 2024

Thought the rate we paid was expensive for the accommodation, it did feel like a conference centre bedroom, which is fine but felt the rate we paid did not reflect this.

Friendly staff, clean comfortable room, nice swimming pool, facilities seem to be currently being updated. The stately home is beautiful, but we were in the modern conference centre accommodation. Really good buffet hot breakfast. Didn't eat in the evening, so can't comment. Nice bar area.

Stayed in April 2024

I cant think of a negative

Beautiful location. Staff very friendly and helpful. Food was lovely. Had fun exploring the towers and the surrounding land. Bed was comfortable. Shower was great.

Stayed in April 2024

Bathroom was really dated, broken sink, silicone sealing everywhere in attempt to hide blemishes, mouldy sealant in shower, shower head filthy

The site and Manor House in grounds were amazing to walk around

Stayed in April 2024

Internet wasn’t as stable as it normally is on previous visits. Would be perfect if they had EV Charging

Hotel standards are always kept high

Stayed in April 2024

The unavailability of real ale at the bar was a disappointment.

The room met our expectations and was clean. Breakfast was good. The bar was adequate and the availability of snacks ideal.

Stayed in April 2024

nothing

The location and food were brilliant. Everything was great

Stayed in April 2024

This is just being really picky, but the coffee could have been better

Beautiful house and gardens. Relaxed dining.

Stayed in April 2024

Drinks pricey

Good facilities & a well run hotel

Stayed in April 2024

The bar drinks is a bit pricey for the area

Is a beautiful and well located property

Stayed in April 2024