Ockham Road S, East Horsley, Leatherhead, KT24 6DT, United Kingdom
#2 of 2 hotels in Leatherhead
Guests' ChoiceBased on 2218 hotel reviews
7.5Cleanliness
8.0
Comfort
7.9
Location
8.7
Facilities
7.8
Staff
8.6
Value for money
7.7
Free Wifi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 20, 2024
Krishen
United KingdomThe rooms a little bit far from the main building and restaurant but it also has its advantages being a bit isolated
Clean property
Stayed in March 2024
Reviewed: May 18, 2024
Ian
United KingdomFirst room was OK if a little small, however the bathroom sink tap was loose and the lever taps almost solid. We were 'upgraded', the room had just been released from a refurbishment. However we later learned that the bathroom wasn't part of the refurbishment. That is quite ridiculous, the shower head was broken and flooded the cubicle. The bath was old and it's fitting quite worn.
Loved the location, its an exceptional area.
Stayed in May 2024
Reviewed: May 16, 2024
Mike
United KingdomRoom very basic and ‘tired’ decor. But nice and clean.
Convenient location for onward journey south of M25. Very good swimming pool. Short walk from village and excellent pub.
Stayed in April 2024
Reviewed: May 10, 2024
Alec
United KingdomNote: No lift/elevator to first floor, so if travelling with heavy baggage, choose a ground floor room.
Rooms with terrace overlooking pod weee very good and well equipped. 5 min walk to Towers and gardens and most provides easy stretch recreation after a long journey
Stayed in May 2024
Reviewed: May 9, 2024
Jennifer
United KingdomHappy with everything and will stay again should the occasion arise.
Very happy with everything about the hotel. Staff were exceptionally friendly. Didn't have breakfast or a meal at the hotel but menu's looked good. Really liked the story of the estate painted on the walls in the lower section of the hotel.
Stayed in April 2024
Reviewed: May 6, 2024
Teresa
United KingdomVery clean
All of the staff were exceptional
Stayed in May 2024
Reviewed: May 6, 2024
Barend
Francesmall beds, outdated, no mirror in bedroom for hair drying. requested a room close to reception and were given last room in the hotel 472. No luggage assistance offered, with several difficult staircases to manage. very dark room, lighting not up to standard. bathroom extraction should come on automatically and not by a switch above the door ?
night receptionist, good check-in and brought shaver which I forgot.
Stayed in May 2024
Reviewed: May 2, 2024
Agbonkhina
United KingdomNo bath was provided, and the room was smaller than expected. We were told there was renovation in the hotel. Hence, we were moved to a smaller room with no bath.
Location, facilities. It is a good location with lots of areas to explore. There are areas to chill out and enjoy the moment.I would love to visit again. Good food, there was buffer breakfast and dinner.
Stayed in April 2024
Reviewed: May 2, 2024
Paul
United KingdomTo watch TV you have to sit on the bed because the chair is far too close, but must crane your neck! The buffet was rather disappointing, dull. I did not have steak because I noticed I would not be asked how I'd like it (rare was not an option).
Bedroom, great bed. View from the window, not overlooked. Good tea & milk in the tea/coffee kit.
Stayed in April 2024
Reviewed: April 30, 2024
Greta
United KingdomNot happy with the "upgrade" which was to a room in the Tower. This builbing is away from the hotel. The problem we found was having to go back to the hotel for restaurant, pool etc. So in our opinion it was not an upgrade just a nuisance. If we had been staying for more than 1 night we would have asked to move.
Room was okay. Breakfast was fine although missed the usual buffet as less than 50 quests staying in hotel at the time. Dinner was slow but food okay. Lovely surroundings including the lake.
Stayed in April 2024
Reviewed: April 29, 2024
Sundar
United KingdomProbably the buffet dinner can be improved
The breakfast is good as always We stayed here previously
Stayed in April 2024
Reviewed: April 29, 2024
Chrismat
United KingdomExpensive meals and lack of public signage for easy ID
The town
Stayed in April 2024
Reviewed: April 28, 2024
Barbara
United KingdomParking for disabled was an issue. Most disabled spaces were taken by non disabled. Therefore no where near for us to park. Buffett breakfast on first day was luke warm.
Horsley Tower and the estate were wonderful. Food at the wedding revelatory the tower was excellent.
Stayed in April 2024
Reviewed: April 28, 2024
Pip
United KingdomNothing
Comfort
Stayed in April 2024
Reviewed: April 28, 2024
Audrey
United KingdomVery small shower ; superior double not feeling 4* ; buffet for dinner not great
Room decor ; breakfast ; swimming pool
Stayed in April 2024
Reviewed: April 26, 2024
Hale
United KingdomDistance between room and facilities.
The grounds and venue for our event.
Stayed in April 2024
Reviewed: April 26, 2024
Kayleigh
United KingdomThe hotel no longer has water in the rooms I had to leave my room at 5 am to go downstairs to get a drink which was really annoying. The bed we had moved every-time I rolled over so did not sleep well. There was also a lot of banging of doors. Which is such a shame as we love visiting the hotel.
Staff are always helpful and make us feel welcomed ( we have stayed here 4 times). Rooms are always clean. Beautiful grounds. we had dinner in the hotel the salad bar was amazing such a large range. The roast beef was delicious but the potatoes felt like they had been sat for a while. ( we did have dinner late).
Stayed in April 2024
Reviewed: April 24, 2024
Sophia
United KingdomVery dated bathroom. Corners of bathroom and room dirty.
Comfortable bed. Good variety of breakfast options.
Stayed in March 2024
Reviewed: April 23, 2024
Karen
United KingdomThought the rate we paid was expensive for the accommodation, it did feel like a conference centre bedroom, which is fine but felt the rate we paid did not reflect this.
Friendly staff, clean comfortable room, nice swimming pool, facilities seem to be currently being updated. The stately home is beautiful, but we were in the modern conference centre accommodation. Really good buffet hot breakfast. Didn't eat in the evening, so can't comment. Nice bar area.
Stayed in April 2024
Reviewed: April 20, 2024
Trudi
United KingdomI cant think of a negative
Beautiful location. Staff very friendly and helpful. Food was lovely. Had fun exploring the towers and the surrounding land. Bed was comfortable. Shower was great.
Stayed in April 2024
Reviewed: April 19, 2024
Ian
United KingdomBathroom was really dated, broken sink, silicone sealing everywhere in attempt to hide blemishes, mouldy sealant in shower, shower head filthy
The site and Manor House in grounds were amazing to walk around
Stayed in April 2024
Reviewed: April 18, 2024
Richard
United KingdomInternet wasn’t as stable as it normally is on previous visits. Would be perfect if they had EV Charging
Hotel standards are always kept high
Stayed in April 2024
Reviewed: April 18, 2024
Stephan
United KingdomThe unavailability of real ale at the bar was a disappointment.
The room met our expectations and was clean. Breakfast was good. The bar was adequate and the availability of snacks ideal.
Stayed in April 2024
Reviewed: April 16, 2024
Ella
Irelandnothing
The location and food were brilliant. Everything was great
Stayed in April 2024
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