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  5. Reviews of Holiday Inn Express Edinburgh City West, an IHG Hotel

Reviews of Holiday Inn Express Edinburgh City West, an IHG Hotel 3 stars

107 Queensferry Rd., Murrayfield, Edinburgh, EH4 3HL, United Kingdom

#111 of 172 hotels in Edinburgh

Guests' Choice

Review score

Based on 3694 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.1

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 21 June 2024

    9.0
    Very nice,would use the hotel again.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Breakfast very nice and plentiful.Staff helpful and friendly.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    nice
    • Leisure trip
    • Group
    • Standard Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The price is really very high...

    The atmoshere in the breskfastroom, the beds were perfekt and the Interieur Design was very very nice

    Stayed in June 2024

  • Reviewed: 19 June 2024

    7.0
    not worth for the money
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights

    dirty carpet, very small room and bathroom, very poor breakfast selection. Juices cant call juices. Missed vegs, short of omelette supply

    View through the window. Kind and helpful staff. Clean bedlinens and towels

    Stayed in April 2024

  • Reviewed: 19 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I know your traditinal breakfast not includes cheese but your country have good cheeses. I think you should think to add cheese to your breakfast buffet

    Stayed in June 2024

  • Reviewed: 19 June 2024

    8.0
    Good bus link into centre of the city
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The price is high but probably in line with Edinburgh standard

    The location The restaurant manager was very efficient

    Stayed in May 2024

  • Reviewed: 19 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    This hotel was pricey for what you got.

    Everything we needed was provided. The staff were extremely nice.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were really friendly and helpful. Location was perfect for getting into the city centre by a quick bus journey

    Stayed in June 2024

  • Reviewed: 18 June 2024

    9.0
    Very pleased with the room.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 1 night

    Location was a bit further out than expected, but no biggie. It was in a nice area.

    The view, nice light airy room

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    Staff pleasant and helpful, good brreakfast, plenty of choice except no mushrooms or fried eggs but still ok.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Small room for family , beds too hard and sheets rough. Also very hard pillows.

    Clean, spacious dining area, parking good.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    Good hotel, nice for a short stay.
    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 3 nights

    I was disappointed what my room did not have a wardrobe, but just few shelves. A bathroom was too small, and based on price of the hotel I do expected higher standard in bathroom. Breakfast is fine but during my 3 days of stay, the breakfast is always the same choice. For longer stay it may be disappointing. I noticed that if some food ended (tray was emptied) on breakfast, the empty tray stayed too long. For instance, scrambled eggs, after the tray was found empty, I waited for more than 15 minutes for replenishment what I considered too slow reaction from kitchen.

    The staff in this hotel is exceptional, with very friendly attitude. Wi-fi is good. Cleanliness is good. Location of hotel is fine.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Excellent value for money
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Picky things: Very firm beds and pillows No conditioner to accompany the shampoo Expensive bar prices Ugly building exterior

    Spotlessly clean room, well kitted out with everything we needed (and a note saying other items could be provided complimentary as required). Birthday message and sweeties in the room on arrival for our children. Friendly staff. Play area for the kids. Great breakfast. Lovely shower. Really pleased overall!

    Stayed in June 2024

  • Reviewed: 15 June 2024

    9.0
    Taylor Swift Stay!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Shame that the hotel hiked prices up due to the concert demand, but I guess that's just how business works...

    Staff were excellent, stayed for the Taylor Swift concert and staff made an effort to join in and left a gift bag with water, crisps, a chocolate bar and a friendship bracelet. Food was also excellent!

    Stayed in June 2024

  • Reviewed: 15 June 2024

    9.0
    Excellent standard and good value for money.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    One thing unfortunately there was a stain on our carpet which looked suspiciously like blood. The service manager was going to have it dealt with the next day.

    Gluten free separate table with special food for coeliac. Helpful reception staff. Also dining room. Staff were friendly and helpful.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    9.0
    Great place within easy walk of Murrayfield
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed
    • Stayed 1 night

    Rooms were ready promptly, and the hotel gave us each a lovely Taylor Swift gift bag. It was within easy walking distance of the venue. The manager on duty was brilliant.

    Stayed in June 2024

  • Reviewed: 12 June 2024

    7.0
    Good hotel but very expensive
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Price was very ramped up due to demand for Taylor Swift. Also the rooms were not very well sound-proofed.

    Very clean, good location, and friendly staff

    Stayed in June 2024

  • Reviewed: 11 June 2024

    8.0
    One of the better holiday inns I've stayed in
    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Noise from other guests and hear water running when rooms above were showing or using toilet flush.

    Nice room size, booked a twin and got 2 rooms instead which worked well for us. Had a nice little gift bag of goodies. Good walking, woodland path, to Murrayfield. Gluten free options at breakfast and happy to prepare separate things from the buffet for you

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Eras Tour Stay
    • Leisure trip
    • People with friends
    • Standard Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was bit small but worked well for three of us. Was expensive for night but it’s supply and demand when there is a concert nearby!

    Friendly staff, great location, walking distance Murrayfield. We stayed for Eras Tour and hotel had decorated for the occasion which made it extra special . Great view of castle from our room , would stay again if travelling for event at the stadium. Great breakfast too !

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Fun but expensive
    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 1 night

    Because of the Taylor Swift concert the room was very expensive but all hotels were the same

    Comfortable beds, great breakfast. We were here to see Taylor Swift and there was a little goody bag in the room which was a nice touch

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Walk In Shower
    • Stayed 1 night
    • Submitted via mobile

    smell in bathroom from drains

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Good hotel
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The price! Crazy high because of the concert

    Easy checkin Nice room Lovely goody bag for the Taylor Swift concert

    Stayed in June 2024

  • Reviewed: 9 June 2024

    7.0
    It was a good stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    None

    All staff are friendly, professional and respectful.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Price was high but so we're all hotel and BnB prices for that weekend. To be fair, given the proximity to the venue, this was high, but okay.

    Staff and hotel worked really hard to make the army of Swifties welcome (Taylor Swift concert at Murrayfield). The welcome bag was a lovely touch.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We returned to our room and the door had been left wide open by housekeeping. So anyone could have been in and gone through our things

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Generous breakfast, helpful staff
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not as close to the city center as we hoped but there were frequent busses.

    Great breakfast. Well designed room to maximize the space. Very helpful staff at the front desk.

    Stayed in June 2024

Showing 1 – 25

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