Breakfast was very poor. Served in the room but only 1 tray provided so one person had to balance a plate on their lap. Eggs were forgotten on both breakfasts. Other items (mushrooms, tomatoes, etc) were on the wrong plates! Coffee was bad. Orange juice was excellent.

Location was good, staff were friendly

Stayed in June 2024

The Manageress !

We had a great time again at this lovely hotel, unfortunately we had a slight problem when we arrived at the hotel with the manageress, who was unhelpful regarding disabled parking that we had called about before we arrived. Luckily for us the rest of the staff were amazing especially one lady who I forgot to get the name of ! She was a short lady with blonde hair.

Stayed in June 2024

Breakfast menu was same every day

Hotel allowed early check in (1000) and late check out (1400), without additional payment

Stayed in June 2024

Hotel outside looking very tired No lift from underground carpark to hotel, though compensated for this Carpets tired and stained No comfortable armchairs or sofas

Excellent choice for breakfast Room maid everyday Lovely reception staff, very helpful

Stayed in June 2024

Didn't find the mattress very comfortable and the room was too hot. Tried to use the thermostat to chill it but wasn't sucessful.

Room was large and very clean. Complimentary soft drinks in the fridge was a bonus. Breakfast was good and a great choice.

Stayed in June 2024

The location

Stayed in June 2024

Cleanness

Staff

Stayed in June 2024

The hotel is a bit run down and tired looking. Rooms were clean but communal areas need a bit of a makeover.

The staff are amazing, really good customer service. Front of house and breakfast hosts exceptional. Tasty breakfast.

Stayed in June 2024

The room was slightly dated for the price

The location

Stayed in June 2024

Car park lift out of order (pre-warned), but other hotel lifts sound and feel as if they will rapidly become out of order before long! It was very noticeable ihg direct bookings obviously permitted earlier access to rooms (pre 4pm) than booking.com customers, not a major issue, but it might be worth being more discrete.. Bedroom windows required more cleaning than had been given, meaning dirt beyond just salt spray had built up from the (admittedly) amazing sea facing location. Also the bathroom sink had a plug that wouldn't fully stop water leaking out. There was a gap of about an hour, we discovered, between when hotel stops serving food in the bar of an evening to when night duty takeover with their limited menu, thankfully there are nearby takeaway shops open late and just eat delivers.. Overall we enjoyed the stay. There were just those few little things that need attention to raise the feel of the establishment..

Friendly staff, lovely views of seafront, onsite car park, good choice for breakfast.

Stayed in June 2024

Room had a plastic bag over fire alarm , door to bathroom had had a hole in it patched up paint didn't match door frames dirty not 4 star

Friendly staff , great breakfast

Stayed in June 2024

Bathroom was small.

Good position, clean & comfortable. Good breakfast.

Stayed in June 2024

The Sunday breakfast was a shambles. There was no hot food available at 9 am. The two staff did their best to restock but that took time with the hot food cooling.

Location perfect for stag weekend nice room and very clean. Good experience checking in

Stayed in June 2024

Beds were really hard.

Breakfast was cooked well and easy to access. Room clean, with slight sea view. Liked that room service was quick and right on time.

Stayed in June 2024

Could do with updating

The staff were very helpful .

Stayed in June 2024

Nothing

Clean, and inviting

Stayed in May 2024

, minor issue with noisy sliding wardrobe doors, which were quite audible from next apartment.

good breakfast selection.Staff quite helpful. Good location. Comfortable,spacious room.

Stayed in May 2024

Nothing

Loved the central location and room was lovely!

Stayed in May 2024

Took a while to get hot water in the morning

Delphi was very helpful

Stayed in May 2024

First day the room was cold and heating was not working but maintenance couldn’t attend until following morning. However staff attended promptly and did all they could to find additional heating. It fortunately did warm up very well. It was followed up later with them asking if everything was OK. Restaurant a bit slow but not because of staff as they seemed all out to impress. Also breakfast particularly on last day was lacking in restocking of food at the buffet but again staff were incredibly helpful and willing to help every time.

Location, comfort, cleanliness, great welcome with free hot drinks whilst waiting for check in. That made an incredible difference as we were very tired on arrival. Also the courtesy and understanding of staff on several occasions as I was with my elderly mum was very much appreciated by us.

Stayed in May 2024

I didn’t like that it was only a shower and no shower mat, so it was impossible to clean my children as very slippery. Also impossible to reach the soap right at the top while holding an 18 mo do he didn’t slip. Luckily it was only one night. Breakfast was quite poor. No pastries for ages, no juice, no water. Felt like restaurant wasn’t prepared for the number of guests.

As expected, clean, staff was mostly great except for restaurant, fairly comfortable…

Stayed in May 2024

Room was not ready on time , rooms are a bit tired but functional

Hard working team , good facilities & perfect location

Stayed in May 2024

No ventilation in toilet Poor internet No variety in breakfast buffet

Stayed in May 2024

One of the bar staff wasn’t very welcoming. I felt like I put her out. The lobby toilets were over looked and not clean

Coffee machine, free mini bar and choice of pillows was a lovely touch

Stayed in May 2024