Room was cold and needed to have a heater on constantly during our stay. Room was also above an operating business (garage) so lots of noise during the day.

Location and on site Parking

Stayed in April 2024

A bit scruffy, in need some painting and on hallways, staircase and car park needs cleaning.

Easy parking. Good bar and restaurant. Great breakfast. Welcoming staff.

Stayed in April 2024

No gym, and no pool. The bath was a bit blocked slow to drain, and the plug in bathroom sink was hard to get out. Also we had two rooms but they were on two different floors.

The food was good, beds comfortable and great view, the toilets were clean, excellent location near to the beach and all good things in Brighton.

Stayed in April 2024

Room was too hot and not very comfortable to sleep as air conditioning was not working properly.

Great location with Seaview. Excellent breakfast spread with the ability to have breakfast in the bedroom. Dog friendly!

Stayed in April 2024

Needs a bit of TLC damage door frame in our room and a hair on the pillow on arrival

Good location

Stayed in April 2024

Needs renovation as the building is a bit old compared to other hotels in tourist area

Good location and the room is spacious

Stayed in April 2024

Restaurant food and service poor. Cheapest, awful coffee in rooms and in machine. Bathroom not cleaned properly during stay.

Good breakfast, fab location.

Stayed in April 2024

When we went to draw the curtains on our first night, we saw a very nasty black patch of mold by the curtains and it must have been there for weeks, if not months (see photo)! Needless to say, we stayed clear of the area. After informing Delphi at the front desk, she came into our room later that evening to sort (thanks again Delphi!). Let down by housekeeping yet again, our room was not cleaned on the second day (admittedly we did not hang any card outside, didn't think we need to?), they only took out the rubbish, did not replenish minibar, any toilet rolls or towels and did not make the bed. Air con - this appears to be centrally controlled, no matter what I pressed on the controls, it did not change anything in the room. Lift - only one of two lifts to hotel room was working, although traffic wasn't heavy so not very long wait times. The only lift to car park was out of order, so this meant we had to carry all our luggage up the narrow stairs.

Friendly staff and a special thanks to Delphi from the front desk who went above and beyond her normal course of duties! She helped sort our mold issue (see below) without any complaints, very professional, no doubt a valuable asset to the team. Free minibar, complimentary crisps provided. Great location, right by the seafront and Preston Street where there were plenty of restaurants to choose from. Breakfast was decent, a good variety - it did get busy towards 8.30am-9am so go earlier if you can. Recognition of IHG platinum elite status was nice. IHG members are also allowed to check out late subject to availability.

Stayed in April 2024

1 lift out of order. Bedroom window was noisy, wind noise.

Staff, bed,breakfast

Stayed in April 2024

Parts of the hotel are tired and the photos are considerably different to what’s actually there. 2 of the lifts weren’t working, neither was the TV in the bar. Ordering room service, to include free kids meals was confusing (although staff were very helpful).

Location was great and the staff were friendly and helpful. The breakfast was also good value for money with plenty of choice.

Stayed in April 2024

The bathroom wasn't in the best of condition Plus shower screen wasn't big enough

Staff were extremely welcoming and helpful, despite how busy they were.

Stayed in April 2024

The lift from the carpark to the hotel was out of order so we had to carry our luggage up a series of stairs, was not the beat experienced. The room windows were dirty and restricted view to the sea front despite having requested in advance a sea front view and having paid for a high-level premium room to celebrate my wife's birthday. This wasn't the end of the world as i can understand there are limited options for families of four travelling with pets, however there appeared to be some small stains where bug had been splattered on the wall and wipped area of the ceiling which wasn't cleaned properly prior to us checking in which let the room down a little. In addition, we seemed to have a broken coffee maker and telephone in the room, which i reported to the front deak on arrival, but they never repaired or replaced during our stay. The mattress was very firm and was a little hard on my back as I already suffered from back problems, but this is a personal confert issue. Not everyone will have the same issue. I really wanted to give flying high feedback for my stay, especially as the staff were so helpful, but unfortunately, there were too many little bits that left me with mixed feelings.

ALL of the staff were super friendly and approachable. They seemed eager to assist, and the room was spacious. There was a mini fridge in the room with complimentary drinks, which was great 👍

Stayed in March 2024

Both lifts working

Location & parking

Stayed in April 2024

Bad elevator, only one working - no response to my e-mail

Good breckfast, very nice staff, good service

Stayed in March 2024

They allow groups of young stayers between the age of 17 to 21 to share rooms as a result they We're very noisy and loud didn't care about other People staying there only to get woken up by them at 4 o'clock I the morning

The location and staff couldn't be more helpful

Stayed in April 2024

The bed for a family room was small and uncomfortable. It’s advertised as extra large bed and king room but this was a small sized double and the mattress was worn in. Even the sofa bed for 2 kids was too small and very poor considering the price.

Location fantastic next to i360 tower. Staff very friendly and good service

Stayed in April 2024

7 pm house keeping what a joke

Breafast was very good one staff was an idiot

Stayed in March 2024

For a four star hotel it is a bit run down. Could be a bit refurbished.

Location is perfect, breakfast very good and staff very nice and helpful.

Stayed in March 2024

We could not sleep as we could hear everything from the next room and they were extremely loud, walls very thin.

The staff was really nice and we liked the room. We arrived early and although we could not check in early the lady Vicky gave us a card so we could use the facilities and we thought this was so kind and appreciated it as she did not have to do that. All our questions were answered and nothing was too much. I wish all staff could be a lovely as the holiday inn staff. The lady who served us at the bar was also exceptionally lovely. We could come back here in a heartbeat.

Stayed in March 2024

Not near any shops

Warm room

Stayed in March 2024

Nothing to moan about

The room was bigger and quieter than expected, and the large bed very comfortable. The bathroom was very recently refurbished and excellent. the car park was a bonus for Brighton.

Stayed in March 2024

Found it basic but did the job

Stayed in March 2024

3 times we had to go back to reception as the card key wouldn't work. Danish pastries were not filled up at breakfast and was left empty with time still to go with people still coming downstairs. The bed was not comfortable and woke with severe back ache

Location was great and staff very pleasant

Stayed in March 2024

We booked king room. In pictures, it shows bathroom with bathtub but it was just shower and a pretty small bathroom. Moreover they don’t provide bottle of drinking water. I would appreciate the staff when we mentioned both the issues, they provided 2 bottles of still water (also gave option of sparkling) complementary due to misunderstanding about the bathroom.

It’s spacious and located nearby all attractions. All the places were in 10 mins walk. We had side sea view room which was perfect

Stayed in March 2024

The lift from the carpark to the hotel was out of service. It would have been nice to have been sent an email with pre warning as we had to get 3 bags, a pram and our baby upstairs, with no help.

Room was fine. It was dated but clean and had everything we needed. Great complimentary soft drinks and water in fridge, as well as Crisps. Staff were great. Very helpful. On arrival they gave us free breakfast for our 2 night stay due to lots of noise from a wedding party. Also gave us free parking.

Stayed in March 2024