Old Bath Road, Hillingdon, SL3 0PH, United Kingdom
#11 of 42 hotels in Hillingdon
Guests' ChoiceBased on 355 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.1
Staff
9.2
Value for money
8.7
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Mohammad
EgyptThere is no refrigerator, safe, or telephone in the room...and the air conditioning is as if it does not exist
Comfortable and clean
Stayed in May 2024
Reviewed: 12 May 2024
Alwyn
United KingdomExcellent value for money. It was very close to the airport, but there was no noise from planes. Very attentive staff.
Stayed in May 2024
Reviewed: 10 May 2024
Sian
United KingdomThe air conditioning did not work and the room was quite hot. The water in the shower was also scalding hot and we were only able to have baths due to the extreme heat from the shower. No breakfast was available during our stay, unfortunately, this would have been an idea as we were due a 10-hour flight that day.
The room was very clean and soundproof. The bathroom was very clean also. When requested we were given fans as the room was quite warm. The bed was very comfortable and the TV was a decent size. We were made to feel very welcome by the staff at the hotel and we would definitely stay here again for the price we paid for the room.
Stayed in April 2024
Reviewed: 10 May 2024
Alison
United KingdomPerfect location for an early flight out of Terminal 5 Heathrow as it’s a 5 min drive to Maple Parking along the road. Clean and comfortable room. Staff were friendly and efficient.
Stayed in May 2024
Reviewed: 9 May 2024
Irina
GreeceSuper!!
Stayed in April 2024
Reviewed: 9 May 2024
Markus
United KingdomTemperature in the hotel (incl room but not exclusively) way too hot. We measured a stable 26°C temperature at outside temp of 11°C. The night staff offered another room if we had problems but it didn't sound like other rooms were any different. Get the aircos fixed, they also make plenty of noise without doing anything
High quality hotel, excellent staff
Stayed in May 2024
Reviewed: 8 May 2024
Myriam
United StatesFar from the center of London. Cold breakfast, one day they did not clean the room. They did change 1 of the rooms to compensate but we needed both rooms. Otherwise the hotel is very good.
Clean, Friendly staff, good installations. The rooms were nice, spacious and comfy, The accesible room was very good including the bathroom. Well mantained hotel.
Stayed in May 2024
Reviewed: 8 May 2024
Hiroe
United KingdomLimited food available at restaurant
Location & staff.
Stayed in May 2024
Reviewed: 7 May 2024
Goldengooner
United KingdomHad to buy breakfast
Stayed in April 2024
Reviewed: 6 May 2024
Susan
United KingdomWe did not have breakfast as we we had an early morning flight
Stayed in May 2024
Reviewed: 5 May 2024
Faaiz
United KingdomWould be good if there was free breakfast.
Easy to get to Heathrow Airport, around £15 in an Uber. The hotel answered the phone, accepted our booking at a late hour and helped with directions.
Stayed in April 2024
Reviewed: 5 May 2024
Mccarthy
AustraliaClose to airport, clean with excellent pub across the rooad.
Stayed in May 2024
Reviewed: 5 May 2024
Cherie
New ZealandStaff were friendly and welcoming. Room was very comfortable.
Stayed in May 2024
Reviewed: 4 May 2024
Neva
United StatesA woman manager came up to me as I was eating my breakfast to tell me that I was late and not to expect that service past the hour of breakfast. She did not need to say anything at all, I was prepared to go elsewhere because I knew I was late. Her attitude was really bossy and angry and she made a negative impression which was too bad because the other two made me feel right at home. Finally the bed linens irritated my skin, I had leggings and a top that I could wear to cover most of my skin but maybe a less toxic bleach or soap, or a softer linen would help.
When I arrived the front desk was manned by one man and he was really super, went out of his way to provide pizza and show me how to get up the elevator. The hostess at breakfast was also really super helpful to me even tho I was past breakfast hour. These two people were stellar. The hotel rooms furnishings were actually beautiful wood. The made service was excellent too.
Stayed in April 2024
Reviewed: 2 May 2024
David
United KingdomKettle in room didn't work. Breakfast service was a disaster because of NO eggs, or bacon or beans at 9.10am, these would be a further 15-20 mins the very apologetic staff explained. There were 4 sausages available & a tablespoon of cold beans. There was plenty of cereals & bread for toast although no pats of butter for the toast. Insufficient attention was paid to ensuring enough food was provided for guests which was very disappointing on our first breakfast experience at the hotel. Instead of the hot breakfast my husband & I were expecting, we had to make do with cereals & dry toast. Another disappointment was cold plates were provided for the breakfast service, instead of warm plates. Not a problem because for ourselves there was no hot food [ apart from 4 sausages] to put on the cold plates. Although we paid for two breakfasts we only risked the food rationing debacle the once & vacated the next morning early so to get a more substantial cooked breakfast elsewhere. Breakfast is for ourselves a vital meal of the day & to be presented with 'rations' in the form of cereals & dry toast was most disappointing given that many customers are en-route to Heathrow so don't have the time to wait for cooked food to be presented to them.
The initial welcome to the hotel. Size of room, cleanliness, blackout blind, opening window, heating, comfort of bed, roomm furniture.Access to wi-fi & parking, ambiance of room & hotel, friendliness of staff. Lift. smart decor in room & in hotel. Quality coffee available at breakfast service,
Stayed in April 2024
Reviewed: 2 May 2024
Torlaug
IcelandNo telephone in the room
Good personal
Stayed in April 2024
Reviewed: 1 May 2024
Arabella
United KingdomClose to the airport Clean Helpful staff
Stayed in May 2024
Reviewed: 1 May 2024
Raquel
SpainLocation is close to the airport
Stayed in April 2024
Reviewed: 30 April 2024
Lewis
United KingdomHot, no windows to open in room
Lots
Stayed in April 2024
Reviewed: 27 April 2024
Theresa
United KingdomCost of parking
Location
Stayed in April 2024
Reviewed: 25 April 2024
Gica
RomaniaIt has no refrigerator.
The people at the reception were very kind and helpful, the room was spacious and comfortable.
Stayed in April 2024
Reviewed: 25 April 2024
Bekki
United KingdomN/A
Location was perfect for a Heathrow flight, room was spacious, comfortable and clean. Staff were extremely helpful.
Stayed in April 2024
Reviewed: 25 April 2024
Holly
United StatesI paid extra for breakfast and there was no breakfast. Unfortunately, our taxi to the airport was at 9. There was supposed to be a shuttle. It did not show. Ultimately, we missed breakfast and had to call a taxi.
It was clean. Excellent location!
Stayed in April 2024
Reviewed: 24 April 2024
Kobi
Italythe team was very helpful , 15 min drive from terminal 5
Stayed in April 2024
Reviewed: 24 April 2024
Peter
United KingdomHotel is about to be renovated so it's bit tired. AC not working so rooms can be a bit stuffy but fans were provided which really helped.
Great location to T5 with only a 10 minute bus ride to Terminal and cheap at £1-2 every 30 mins on local bus. Good little pub selling nice Thai food across the road. Nice and quiet.
Stayed in April 2024
Torre San Giovanni Ugento, Italy
Vega de Valdetronco, Spain
Santillana del Mar, Spain
Noordwijk aan Zee, Netherlands
Cambridge, UK
Sirmione, Italy
Gangtok, India
Nikko, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content