A woman manager came up to me as I was eating my breakfast to tell me that I was late and not to expect that service past the hour of breakfast. She did not need to say anything at all, I was prepared to go elsewhere because I knew I was late. Her attitude was really bossy and angry and she made a negative impression which was too bad because the other two made me feel right at home. Finally the bed linens irritated my skin, I had leggings and a top that I could wear to cover most of my skin but maybe a less toxic bleach or soap, or a softer linen would help.

When I arrived the front desk was manned by one man and he was really super, went out of his way to provide pizza and show me how to get up the elevator. The hostess at breakfast was also really super helpful to me even tho I was past breakfast hour. These two people were stellar. The hotel rooms furnishings were actually beautiful wood. The made service was excellent too.

Stayed in April 2024

Kettle in room didn't work. Breakfast service was a disaster because of NO eggs, or bacon or beans at 9.10am, these would be a further 15-20 mins the very apologetic staff explained. There were 4 sausages available & a tablespoon of cold beans. There was plenty of cereals & bread for toast although no pats of butter for the toast. Insufficient attention was paid to ensuring enough food was provided for guests which was very disappointing on our first breakfast experience at the hotel. Instead of the hot breakfast my husband & I were expecting, we had to make do with cereals & dry toast. Another disappointment was cold plates were provided for the breakfast service, instead of warm plates. Not a problem because for ourselves there was no hot food [ apart from 4 sausages] to put on the cold plates. Although we paid for two breakfasts we only risked the food rationing debacle the once & vacated the next morning early so to get a more substantial cooked breakfast elsewhere. Breakfast is for ourselves a vital meal of the day & to be presented with 'rations' in the form of cereals & dry toast was most disappointing given that many customers are en-route to Heathrow so don't have the time to wait for cooked food to be presented to them.

The initial welcome to the hotel. Size of room, cleanliness, blackout blind, opening window, heating, comfort of bed, roomm furniture.Access to wi-fi & parking, ambiance of room & hotel, friendliness of staff. Lift. smart decor in room & in hotel. Quality coffee available at breakfast service,

Stayed in April 2024

No telephone in the room

Good personal

Stayed in April 2024

Close to the airport Clean Helpful staff

Stayed in May 2024

Location is close to the airport

Stayed in April 2024

Hot, no windows to open in room

Lots

Stayed in April 2024

Cost of parking

Location

Stayed in April 2024

It has no refrigerator.

The people at the reception were very kind and helpful, the room was spacious and comfortable.

Stayed in April 2024

N/A

Location was perfect for a Heathrow flight, room was spacious, comfortable and clean. Staff were extremely helpful.

Stayed in April 2024

I paid extra for breakfast and there was no breakfast. Unfortunately, our taxi to the airport was at 9. There was supposed to be a shuttle. It did not show. Ultimately, we missed breakfast and had to call a taxi.

It was clean. Excellent location!

Stayed in April 2024

the team was very helpful , 15 min drive from terminal 5

Stayed in April 2024

Hotel is about to be renovated so it's bit tired. AC not working so rooms can be a bit stuffy but fans were provided which really helped.

Great location to T5 with only a 10 minute bus ride to Terminal and cheap at £1-2 every 30 mins on local bus. Good little pub selling nice Thai food across the road. Nice and quiet.

Stayed in April 2024

We were hot at night, but realize many places don’t have air conditioning. They do have a chiller unit, but doesnt keep rooms cool. They did furnish us with fans which did help some. Under new management who are working hard to make the hotel even better.

Immaculately clean. Spacious room. Wonderful staff! The staff member Prabo is so sweet, and tries to do everything possible to ensure a pleasant stay. Bus stops right outside hotel for airport and London transportation.

Stayed in April 2024

We liked its convenience to the 703 bus line which went both to LHR and Windsor.

Stayed in April 2024

Car park is shut

Stayed in April 2024

Excellent staff, excellent location close to LHR opposite a pub serving good Thai food. Great price! Also only £10 for late checkout room until 3pm. Parking cost £15

Stayed in April 2024

Nice, big, clean room. Very quiet. Close to airport

Stayed in April 2024

Amazing staff, super friendly and very helpful always

Stayed in April 2024

Having a cost of £20 for car park, especially on Sunday

Stayed in April 2024

Clean Room with all the basics

Stayed in April 2024

You couldn't open the windows - I know it's closed for safety but I'm a windows person. You could hear noisy neighbours at night when trying to sleep, The bathroom wasn't cleaned on the 2nd night. I was informed i had to request for the bathroom to be cleaned as was only staying nights - I didn't know that otherwise i would have definitely requested for the bathroom and room to be cleaned I wanted to soak in the bath and i couldn't. I 'm not a messy sleeper so the bed was hardly touched and when i came back to my room that bed wasn't made up nice and fresh like the first day and the carpet wasn't hoovered - I don' t know, I was just expecting for the bathroom, hoovering and bed to be made beautifully again like the first day, but i'm not complaining at all just sharing my observation but it' not a big deal , but it really would have made a great difference, because i wouldn't be writing in here! :) But listen i had a good comfortable satay and I would come back

I loved the room and bathroom

Stayed in April 2024

Satisfied with this history castle hotel.

Good

Stayed in April 2024

No fridge

Friendliest staff

Stayed in April 2024

Good convenient location to Heathrow Terminal 5 Easy shuttle link from airport Nice hotel, nice staff, easy check in and out. Had to quickly find a hotel after a missed connecting flight due to delays, this was perfect, good value and less than 10 minutes from airport

Stayed in April 2024

Was next door to a really loud person but happily moved me. The restaurant was not open or available.

Great location for Heathrow. Parking is available (£15 a night) and rooms are good standard. Staff very helfpul.

Stayed in March 2024