Old Bath Road, Hillingdon, SL3 0PH, United Kingdom
#9 of 40 hotels in Hillingdon
Guests' ChoiceBased on 196 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.2
Staff
9.3
Value for money
8.8
Free WiFi
8.9
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End of dialog contentReviewed: 21 May 2024
Oday
JordanThe staff
Location
Stayed in May 2024
Reviewed: 20 May 2024
Tharwat
GermanyThere’s nothing not to like !
The staff were friendly anf the location was really good . As for the room was very clean and equipped with a everything .
Stayed in May 2024
Reviewed: 20 May 2024
Ngozi
NigeriaAbsolutely nothing
I love this hotel so much that I will stay there anytime I or members of my family visits London. It's exceptionally clean, comfortable, quiet, cosy. The staff are exceptionally warm, friendly and very willing to assist and provide what you request. The young lady at the reception is simply amazing.. The location is excellent. I simply love the experience
Stayed in May 2024
Reviewed: 20 May 2024
Kathryn
United KingdomThe room was so so hot as the air conditioning wasn’t working properly. The staff were really friendly and gave us a couple of fans but that just pushed the hot air around the room.
The location was good
Stayed in May 2024
Reviewed: 20 May 2024
Natasha_lohan
United KingdomKEY CARDED LIFT soooo irritating... Windows not opening
Nice hotel Friendly reception staff
Stayed in May 2024
Reviewed: 19 May 2024
Elizabeth
IrelandEverything there is okay
I like the location. It's easy access to public transport. The bus stop is right outside the hotel.
Stayed in May 2024
Reviewed: 19 May 2024
Orest
United KingdomRomm wazz not clean we found boxer in the rom.
Evrthink
Stayed in May 2024
Reviewed: 19 May 2024
Mostafa
Saudi ArabiaAmazing hotel with lovely staff and clean rooms There is a bus passing in front of the hotel every 20 mins. Hope i can come again soon
Stayed in May 2024
Reviewed: 16 May 2024
Sean
United StatesRoom too hot, couldn’t adjust. Kettle didn’t work. No glasses or plastic cups in bathroom, no Kleenex.
Location good for pub and restaurants. Good bed. Low price.
Stayed in May 2024
Reviewed: 15 May 2024
Orest
United KingdomGood
Good
Stayed in May 2024
Reviewed: 14 May 2024
Daniel-ionut
Romania-
Location, cleanliness, noise cancelling, staff was there to help you, especially the polite lady from reception.
Stayed in May 2024
Reviewed: 14 May 2024
B
United KingdomInformation provided on the website advises to use 703 bus and stop at Sutton Lane. This was incorrect resulting in me having to walk 24 mins late at night with all my luggage
Clean. Friendly staff
Stayed in May 2024
Reviewed: 13 May 2024
James
United KingdomCost in Taxi, couldn’t find the airport shuttle on arrival
It was great, good modern hotel
Stayed in April 2024
Reviewed: 12 May 2024
Xiang
United KingdomHad a great stay and the staff were brilliant 👏 👌 👍 😀
Stayed in May 2024
Reviewed: 10 May 2024
Laveleen
United KingdomCustomers satisfaction, and a little more concerned with any issues
Likes the location, not every staff was good..
Stayed in May 2024
Reviewed: 10 May 2024
Harvey
United KingdomThe parking situation is complicated as gates all blocked up
Lovely hotel. Former arora park hotel, it has everything you need.
Stayed in May 2024
Reviewed: 8 May 2024
Faye
AustraliaVery easy access. Catch 703 Flightline from Terminal 5 Heathrow and only 2 stops
Stayed in May 2024
Reviewed: 7 May 2024
Rosamond
United KingdomAll excellent
Staff were excellent very helpful. Location to go to Heathrow bus stop right outside or Hoppa outside. Very clean and comfortable and great value. Would stay again.
Stayed in May 2024
Reviewed: 6 May 2024
Helina
United KingdomThe Customer Service of different staff members was excellent. Taking public transport was a bit challenging, yet once on the 2nd bus, the Hotel is so close to bus stop. The room size was amazing , so spacious.
Stayed in April 2024
Reviewed: 6 May 2024
David
AustraliaBooked months in advance and they had split the family up instead of being placed in rooms next to each other. One of the two rooms was fine. The aircon in the second room wasn’t working. The young man helping tried his absolute best to work out a solution. The manager was dragging her feet, being quiet rude and saying “we are fully booked” (this was not the case as 3 rooms were offered to us). The first room on offer was covered in mould and had a very damp smell to it. The second room only had one bed (needed two as it was father and daughter sharing and the booking was for 4 single beds). The manager then tried to offer a triple room and place one of us on the very small fold out bed. The young man offered both rooms (one each) which was lovely. He was very apologetic about the entire situation. They just didn’t relay to the morning staff that they had done these changes and they were a little confused why we had three rooms.
Location
Stayed in May 2024
Reviewed: 6 May 2024
Lucinda
United KingdomUber cost from airport was extortionate
V helpful staff. Lovely room.
Stayed in May 2024
Reviewed: 5 May 2024
Serena
United KingdomIn our room a door for one of the cupboards was missing and the heating didn’t go below 16.5° which seems cool but the room was extremely hot and the windows didn’t open
Good location, near a bus stop, good size room and comfortable bed
Stayed in May 2024
Reviewed: 5 May 2024
Heidi
United KingdomNothing
Fantastic room. 7 mins shuttle bus to airport with no traffic early in the morning. Lots of space in the room. Relaxed environment. Amazing Italian restaurant 3 mins walk.
Stayed in May 2024
Reviewed: 3 May 2024
Joe
United KingdomNothing. I will not write more on this
I was delighted with all aspects of my stay and it it was a quiet relaxing experience with no fuss. The staff could not have been more helpful and I have stayed here many years ago under its old flag and it more than matched what had gone before
Stayed in May 2024
Reviewed: 2 May 2024
Zita
United KingdomConvenient location and facilities, clean room and helpful, friendly staff. Big shout out to Roger, who went the extra mile to help me with my requests, much appreciated. Will be more than happy to return as and when I’m back at Heathrow.
Stayed in April 2024
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